Kitchen Fittings Direct Reviews

Name: Kitchen Fittings Direct
Rating: 4.79

4.8 Rating 2,623 Reviews

96 %

of reviewers recommend Kitchen Fittings Direct

Company Reviews

Questions

Metrics

4.8

Based on 2,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0035318645210

Email:

sales@kitchenfittingsdirect.com

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Kitchen Fittings Direct 2 star review on 6th February 2025

Anonymous

Kitchen Fittings Direct 1 star review on 27th September 2022

Ash

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the handles and the measurements were correct with my previous handles. Over all satisfied with the product and the quick delivery”

Helpful Report

Posted 7 years ago

“I recently purchased a soft close magic corner unit for £135 from Kitchen Fittings Direct. It arrived promptly and the box it was packed in was in excellent condition. As by law a customer has 30 days in which to check the condition of any goods I decided not to check the contents immediately and leave that up to my kitchen fitter. As he was on holiday he did not check it until almost 4 weeks after the delivery but when we inspected the contents we found that it was slightly bent and would probably not work properly. It appeared to us that the unit had not been manufactured properly in the first place and it was not the fault of Kitchen Fittings Direct that it was misaligned. This should have been easy for Kitchen Fittings Direct to check. I contacted the company about being sent a replacement unit but they said that as I had not checked it within 10 days and returned it within 20 days they would not comply with this request as it broke their returns policy. They suggested that I get the screwdriver and try to bend it back into position but naturally I was reluctant to do this as if I had not done this properly it would have meant that I had lost my right for a replacement or refund. Further, they even suggested that the goods may well have been damaged while in my possession which I found insulting. I pointed out that under the Consumer Rights Act of 2015 their returns policy is illegal as a customer has 30 days in which to check goods and should expect a replacement or refund if they are faulty. Despite my protestations about this illegality they refused to give any recompense. I have purchased hundreds of products via the Internet but I have never found any other company that does not respect legal consumer rights and so I would definitely not recommend that anyone use this company.”

Helpful Report

Posted 7 years ago

“Thank you so much for my order promt and excellent service definitely a rate of 5”

Helpful Report

Posted 7 years ago

“Unbelievable quality and service! And very good value for money! Would highly recommend”

Helpful Report

Posted 7 years ago

“Good service, great price and a quality product.”

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Posted 7 years ago

“Speedy delivery & excellent quality.”

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Posted 7 years ago

“Great delivery items arrived in a couple of days, quality was excellent. very happy”

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Posted 7 years ago

“You supply a very good service at very keen prices and im extremely happy with your service and quality of material so far. Keep up the good quality and service and i will be buying my kitchen supplies of you.”

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Posted 7 years ago

“Great product. My baking cupboard has never looked so tidy. Have recommended to others”

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Posted 7 years ago

“I love my peg board, size a little big but easily sorted”

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Posted 7 years ago

“I totaly love our Belfast sink. Ordered it from Ireland to the Netherlands. The feedback and contact with this shop was outstanding. Thank you guys voor doing the utmost to deliver it correctly! Thumbs up and 5 points for Dublin”

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Posted 7 years ago

“The white ceramic D handles look impressive on the white kitchen cabinets. Great, efficient service.”

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Posted 7 years ago

“Bought a drop down clothes rail for my Mother's wardrobe. Good quality build n operation at a good price. Mums delighted.”

Helpful Report

Posted 7 years ago

“I ordered on the website - soft close hinges and followed up with a phone call. The agent I spoke with was so accommodating and said that he would get them out to me straight away. I am delighted to say that I received the package the next day - I work in a service industry and I have to say that I was extremely impressed with their service and efficiency. Thanks to all in Kitchen Fittings Direct - definitely recommend to all.”

Helpful Report

Posted 7 years ago

“Good price good service. Delivered on time and good feedback from customer support.”

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Posted 7 years ago

“Goods were of good quality and a fast delivery. Would definately recommend”

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Posted 7 years ago

“Excellent service. Really great guys to deal with.”

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Posted 7 years ago

“Very fast delivery. I was very happy with purchase. High quality and reasonably priced.”

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Posted 7 years ago

“Good product delivered on time”

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Posted 7 years ago

“Very good and fast service. Thanks you”

Helpful Report

Posted 7 years ago

Kitchen Fittings Direct is rated 4.8 based on 2,623 reviews