Koh Reviews

Name: Koh
Address: Level 5, 60 Martin Place, Sydney, New South Wales
Rating: 4.66

4.7 Rating 4,745 Reviews

91 %

of reviewers recommend Koh

4.7

Based on 4,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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English

“Everything about the laundry starter kit would be great if the pump dispenser didn't let the team down. The liquid is truly scent-free (the first I have found for a liquid. Not just no added fragrance!) and it seems to do a pretty good job. It's been fine to use on my more sensitive fabrics, like bamboo, silk, etc, however it doesn't seem to tackle yellowing on whites and some of my more tough stains like black mascara or body sunscreen. Despite that, I would give the kit 5 if the pump dispenser didn't leak but for me, too much product is wasted because of the pump and it's a mess I constantly have to clean up. Customer service is wonderful though. I reported the issue with the pump, including videos, and they replaced it under warranty - they didn't say anything about the issue I shared or mention if anyone else had reported the same thing. So I truly thought it was a one-off and I just got a dud. The replacement they sent me unfortunately does the same thing and I have since seen other reviews mention the leaking. After this, I wanted to investigate because both pumps I own seemed to be in fine condition and I couldn't find any visible fault. This is what I have determined to be the issue - this pump is not designed for the viscosity of this laundry liquid. Koh's laundry liquid has a thickness equal to water (or perhaps even thinner) - which is one of the reasons this is a unique laundry but when it comes to use in a pump pack, it's unfortunately the likely cause of issues. When the Laundry Pump remains on a level surface for pumping (like it would for hand soap, for example), the very thin liquid doesn't drip after pumping. BUT when using the laundry liquid for the task it was designed for, majority of people would be pickup up the Laundry Pump, moving it to the washer, slightly tipping the Laundry Pump so you can dispense the product directly into the washer or the dispensing drawer, and then moving the Laundry Pump back to where you store it when not in use. This is where leaking comes in. It may be a few drops at first, but once it is back at rest on a level surface it will continue to drip contents that is still in the pump head. The only way I have found to stop the dripping is to either never move it from a level position (which means you'd have to dispense it into another vessel and then use that to put in your washer) or after using the Laundry Pump as would be expected, you have to leave it in a reclined position (the tip of the pump head facing upwards) so that gravity forces the liquid to stay in the pump head. If product wastage and/or having slimy/sticky stuff all over the bottle and any area it passes - you can ignore this review and confidently purchase. I won't be continuing to use the pumps (repurposing them for hand soap as the thicker viscosity doesn't have the same problem) but it does leave me trying to tip just 16ml of the liquid into a measuring cup. Not ideal!”

Helpful Report

Posted 1 year ago

Hi KN, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 1 year ago

“I have used your products for some time and would highly recommend as doing everything that it says it does”

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Posted 1 year ago

“I just recommended all the koh products to our real estate agent while he was at our place and he's placed an order as well!”

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Posted 1 year ago

“Can’t fault the products and the communication about delivery times was excellent. really happy with koh!”

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Posted 1 year ago

“Very happy with products”

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Posted 1 year ago

“I love Koh because their products fill all my cleaning needs and it's also safe for our environment”

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Posted 1 year ago

“I would give you 5/5 but am still frustrated that the Loo Blade is always SOLD OUT. What's the problem?”

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Posted 1 year ago

“Versatile, non toxic products that deliver what they promise.”

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Posted 1 year ago

“Aye everything was fine. Would like tae get the laundry stuff though! How come some places get it but we dinna 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿”

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Posted 1 year ago

“A quality cleaner for the whole of the home (& car), that gives great results. Without harming the planet!”

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Posted 1 year ago

“great product and marketing”

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Posted 1 year ago

“I absolutely love my new mop! Life with two small humans can get quite messy and I just needed something that's easy and quick to use. I also love that their cleaning products are free of harmful substances and chemicals, making my home safe for my little ones. I can't rate my new Koh products high enough!”

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Posted 1 year ago

“Products and service are amazing”

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Posted 1 year ago

“Love all the products and have used the cleaner and dishwasher tablets for ages. Have just tried the toilet Tablets and am very impressed.”

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Posted 1 year ago

“Very impressive with Your Products , Would be great to Have Free Shipping!!”

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Posted 1 year ago

“I did not receive my order due on 1/12/2023 I have tried to make contact with no response”

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Posted 1 year ago

“I love the products and won't use anything else.”

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Posted 1 year ago

“Always great! This is my 3rd time ordering from Koh”

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Posted 1 year ago

“Love Koh products!!! The universal cleaner along with the diamond sponge will get rid of most grime, amazing stuff.”

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Posted 1 year ago

“Shipping took to long.”

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Posted 1 year ago

Koh is rated 4.7 based on 4,745 reviews