Koh Reviews

Name: Koh
Address: Level 5, 60 Martin Place, Sydney, New South Wales
Rating: 4.66

4.7 Rating 3,756 Reviews

91 %

of reviewers recommend Koh

4.7

Based on 3,756 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the all purpose cleaner. Not a fan of the laundry detergent. I find it makes my clothes smell of vomit. What am I doing wrong?”

Helpful Report

Posted 1 week ago

Hi Marg, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 1 week ago

“My package was lost at the despatch depot and neither koh or the carrier seemed in a hurry to locate it. I had to progress its where a bouts my self with the delivery company Eventually it was stated to have been lost I reported this to koh, and to their credit ,they organised next day delivery f o c but were not interested in offering a gestture of good will to compensate for the messing about I had experianced The product was good but I thought the kit was over priced for what it was”

Helpful Report

Posted 3 weeks ago

“Really like the product - but had terrible experience with delivery this time, and reading other reviews it sounds like it's a problem for lots of people.”

Helpful Report

Posted 1 month ago

“Quite like the sponges. Am still concerned about the amount of product that gets wasted using the laundry pump bottles. They leak dreadfully.”

Helpful Report

Posted 1 month ago

Hi Val, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 1 month ago

“Can't really see what all the fuss is about. I got sucked in by all the fab reviews, so bought the great big 4l pack, only to find that it is less effective than the $2 cleaner from Woolies.I guess that I have learned my lesson. Lower chemical residue is one thing,but it is disappointing.”

Helpful Report

Posted 1 month ago

“Whilst I like the product and accessories. After care service is appalling. I have still not received my mop after 3 weeks. I sent a second message yesterday and I still haven’t heard anything. No phone number to call is very frustrating. I’ll probably shop elsewhere in future.”

Helpful Report

Posted 1 month ago

Hi Kay, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 1 month ago

“I received the bottles and cleaning wipes, but have not received any cleaning products with them. I think l should have. Thanks.”

Helpful Report

Posted 1 month ago

Hi Leanne, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 1 month ago

“I love the product, but was sent the wrong sponges in my last order. I ordered the 4 pack of dish sponges, but was sent the diamond sponges instead.”

Helpful Report

Posted 1 month ago

Hi Stephanie, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 1 month ago

“Most products have been excellent but the loo cleaner tablets and loo brush are sub optimal, especially given the price. The tablets are ok but the brush is ineffective.”

Helpful Report

Posted 2 months ago

“Effective but did not shift MAJOR calcium stains. But otherwise very good!”

Helpful Report

Posted 2 months ago

“I loved the mop, it’s well made and cleans well. However I found the rest of the products ok if you clean daily but heavy duty cleans it just didn’t seem to cope. My oven is only 12 months old and it did an ok job and my bathroom definitely needed a help to get it clean. I like the cloths and mop I was just expecting more for all the hype.”

Helpful Report

Posted 2 months ago

“Unexpected delays so a bit disappointed. New mop seems to leak so that is an issue”

Helpful Report

Posted 2 months ago

“The mop is good and the floors dry quickly, which is excellent, but the handle is too short for me. I would have much preferred if it were telescopic. Cleaning fluid is fine, although it certainly didn’t work on the oven like the ad showed it would! It’s fine. Gets the job done. We had a long delay with delivery but the communication from the company was good.”

Helpful Report

Posted 3 months ago

“I have been a loyal customer and like the products, which is why I give a rating of above 1. I recently placed an order. I queried it after two weeks and was told it is in transit. I continued querying it daily for another number of days and sent complaints, but I did not even get acknowledgements of the messages. I eventually had to cancel the order and am relieved that the cancellation was at least acknowledged and a refund sent. I have now found a different supplier of eco friendly products and shall no longer buy from koh.”

Helpful Report

Posted 3 months ago

“Disappointed with the latest sponges and mini spray bottle - have bought both before but quality in my latest order was poor. Sponges broke apart and disintegrated shorty after use, leaving white crumbs everywhere. And the mini spray bottle head broke off when trying to fill it. As a long time customer I feel let down and no one has responded to my website enquiry, which is also disappointing.”

Helpful Report

Posted 3 months ago

“I love the dishwash foam but I am really disappointed with the dish sponges. The plain white one didn't last more than a day and tore. The double sided sponge was stronger but stiff and inflexible”

Helpful Report

Posted 4 months ago

Hi Jeannie, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 4 months ago

“I received the foaming hand pump almost 4 weeks ago but am still awaiting delivery of the dish starter kit which was ordered at the same time. It is with the carriers who say that there has been ‘a slight delay’ and I should contact Koh, which I have done on 2 occasions. I look forward to being able to rate this product as I have been very happy with the other Koh products I have bought and have never experienced any problems with delivery.”

Helpful Report

Posted 4 months ago

Hi Doris, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 4 months ago

“The marketing was impressive, the product doesn’t work for me very well (dish cleaning set), the delivery was delayed.”

Helpful Report

Posted 4 months ago

“Everything about the laundry starter kit would be great if the pump dispenser didn't let the team down. The liquid is truly scent-free (the first I have found for a liquid. Not just no added fragrance!) and it seems to do a pretty good job. It's been fine to use on my more sensitive fabrics, like bamboo, silk, etc, however it doesn't seem to tackle yellowing on whites and some of my more tough stains like black mascara or body sunscreen. Despite that, I would give the kit 5 if the pump dispenser didn't leak but for me, too much product is wasted because of the pump and it's a mess I constantly have to clean up. Customer service is wonderful though. I reported the issue with the pump, including videos, and they replaced it under warranty - they didn't say anything about the issue I shared or mention if anyone else had reported the same thing. So I truly thought it was a one-off and I just got a dud. The replacement they sent me unfortunately does the same thing and I have since seen other reviews mention the leaking. After this, I wanted to investigate because both pumps I own seemed to be in fine condition and I couldn't find any visible fault. This is what I have determined to be the issue - this pump is not designed for the viscosity of this laundry liquid. Koh's laundry liquid has a thickness equal to water (or perhaps even thinner) - which is one of the reasons this is a unique laundry but when it comes to use in a pump pack, it's unfortunately the likely cause of issues. When the Laundry Pump remains on a level surface for pumping (like it would for hand soap, for example), the very thin liquid doesn't drip after pumping. BUT when using the laundry liquid for the task it was designed for, majority of people would be pickup up the Laundry Pump, moving it to the washer, slightly tipping the Laundry Pump so you can dispense the product directly into the washer or the dispensing drawer, and then moving the Laundry Pump back to where you store it when not in use. This is where leaking comes in. It may be a few drops at first, but once it is back at rest on a level surface it will continue to drip contents that is still in the pump head. The only way I have found to stop the dripping is to either never move it from a level position (which means you'd have to dispense it into another vessel and then use that to put in your washer) or after using the Laundry Pump as would be expected, you have to leave it in a reclined position (the tip of the pump head facing upwards) so that gravity forces the liquid to stay in the pump head. If product wastage and/or having slimy/sticky stuff all over the bottle and any area it passes - you can ignore this review and confidently purchase. I won't be continuing to use the pumps (repurposing them for hand soap as the thicker viscosity doesn't have the same problem) but it does leave me trying to tip just 16ml of the liquid into a measuring cup. Not ideal!”

Helpful Report

Posted 4 months ago

Hi KN, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 4 months ago

“Product is good but spray bottles are not worth the money. I wrote and complained. Us got nowhere.”

Helpful Report

Posted 4 months ago

Koh is rated 4.7 based on 3,756 reviews