Koh Reviews

Name: Koh
Address: Level 5, 60 Martin Place, Sydney, New South Wales
Rating: 4.66

4.7 Rating 4,547 Reviews

91 %

of reviewers recommend Koh

4.7

Based on 4,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The marketing was impressive, the product doesn’t work for me very well (dish cleaning set), the delivery was delayed.”

Helpful Report

Posted 1 year ago

“Everything about the laundry starter kit would be great if the pump dispenser didn't let the team down. The liquid is truly scent-free (the first I have found for a liquid. Not just no added fragrance!) and it seems to do a pretty good job. It's been fine to use on my more sensitive fabrics, like bamboo, silk, etc, however it doesn't seem to tackle yellowing on whites and some of my more tough stains like black mascara or body sunscreen. Despite that, I would give the kit 5 if the pump dispenser didn't leak but for me, too much product is wasted because of the pump and it's a mess I constantly have to clean up. Customer service is wonderful though. I reported the issue with the pump, including videos, and they replaced it under warranty - they didn't say anything about the issue I shared or mention if anyone else had reported the same thing. So I truly thought it was a one-off and I just got a dud. The replacement they sent me unfortunately does the same thing and I have since seen other reviews mention the leaking. After this, I wanted to investigate because both pumps I own seemed to be in fine condition and I couldn't find any visible fault. This is what I have determined to be the issue - this pump is not designed for the viscosity of this laundry liquid. Koh's laundry liquid has a thickness equal to water (or perhaps even thinner) - which is one of the reasons this is a unique laundry but when it comes to use in a pump pack, it's unfortunately the likely cause of issues. When the Laundry Pump remains on a level surface for pumping (like it would for hand soap, for example), the very thin liquid doesn't drip after pumping. BUT when using the laundry liquid for the task it was designed for, majority of people would be pickup up the Laundry Pump, moving it to the washer, slightly tipping the Laundry Pump so you can dispense the product directly into the washer or the dispensing drawer, and then moving the Laundry Pump back to where you store it when not in use. This is where leaking comes in. It may be a few drops at first, but once it is back at rest on a level surface it will continue to drip contents that is still in the pump head. The only way I have found to stop the dripping is to either never move it from a level position (which means you'd have to dispense it into another vessel and then use that to put in your washer) or after using the Laundry Pump as would be expected, you have to leave it in a reclined position (the tip of the pump head facing upwards) so that gravity forces the liquid to stay in the pump head. If product wastage and/or having slimy/sticky stuff all over the bottle and any area it passes - you can ignore this review and confidently purchase. I won't be continuing to use the pumps (repurposing them for hand soap as the thicker viscosity doesn't have the same problem) but it does leave me trying to tip just 16ml of the liquid into a measuring cup. Not ideal!”

Helpful Report

Posted 1 year ago

Hi KN, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 1 year ago

“Product is good but spray bottles are not worth the money. I wrote and complained. Us got nowhere.”

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Posted 1 year ago

“I love the products but the delivery takes too long..i keep getting emails saying it will improve but it doesn't.”

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Posted 1 year ago

“Great product but really bad shipping experience every time I’ve bought from Koh.”

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Posted 1 year ago

“I like that’s Koh products are fragrance free and don’t make me sick but they are really expensive and delivery can be dodgy. I had an issue with half my order not delivered and it took me 4 emails and over a month to get my issue resolved. Terrible customer service.”

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Posted 1 year ago

“I really like this product but feel it's not as good as when it first came out. I have been really under impressed with the customer service regarding two broken bottles that they weren't willing to replace. I put it in my own spray bottle now.”

Helpful Report

Posted 1 year ago

Hi Brook, we're sorry to hear you feel this way! The communication regarding the Atomisers you're referring to was back in 2021, and the reason we weren't able to replace the bottles is because they had exceeded our 12 month guarantee. - Team Koh

Posted 1 year ago

“Really good product, but I was disappointed that I could only order one refill carton at a time given the shipping costs as it does not last that long. The fragrance oil can leave the spray bottle a little discoloured.”

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Posted 1 year ago

“Love the concept but our clothes don't seem to get as clean as with conventional products”

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Posted 1 year ago

“Love that these sponges are machine-washable and made with natural ingredients! It's a bit difficult to maneuver with them as they're too thick, a touch thinner and they could be better.”

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Posted 1 year ago

“In general, I am delighted with Koh's products. I am however disappointed with the laundry product.”

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Posted 1 year ago

“very happy with product. disappointed with service as i purchased at the time an offering of free toilet cleaning tablets was offered as a promotion…..wanted to try so ordered my usual product. i did not receive the tablets with my order. i wrote an email enquiring but had no response.”

Helpful Report

Posted 1 year ago

“Happy w my products as usual. However disappointed w delivery process. Took over 6 weeks for deliver and feel if I hadn't chased it up, my order would have been lost... (AustPost returned goods to Koh as damaged. No furher communications w me after that...!!!! ) My communications w Koh were challenging w auto responses unhelpfull. Just letting you know for your improvement plans. ....”

Helpful Report

Posted 1 year ago

“I ordered several boxes of universal cleaner. They were sent to me in two separate boxes , but with the same tracking number. When I picked up the first box, ( it was incomplete), it registered that I had received my parcel & the other box was returned to the warehouse. There is no phone number to contact Koh, & my email query was given a generic response that the product was on its way. This was inconvenient & frustrating. I was very disappointed with the (non) response addressing my issue. I can only hope further orders, if sent in multiple boxes, each receive separate tracking numbers. This will prevent confusion at the post office & customer end. Happy with the product so far, but customer relations is abysmal.”

Helpful Report

Posted 1 year ago

“Great product BUT am unable to get the top off the spray container to be able to fill it. So, while I have used these products in other areas am unable to review how it worked on the car. The lack of 5 stars is simply because I cannot get the top off the spray container.”

Helpful Report

Posted 1 year ago

Hi Lesley, I am so sorry to hear this! Please reach out with your order details to careau@koh.com and we will investigate this further for you!

Posted 1 year ago

“My new universal cleaner has an unpleasant odour and was wondering if anyone else has noticed this as well.”

Helpful Report

Posted 1 year ago

Hi Elke, we are incredibly sorry to hear this. Please reach out to the team at careau@koh.com and we can help you further with this. - Team Koh

Posted 1 year ago

“The spray mop is excellent and definitely makes life easier”

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Posted 1 year ago

“Thought it would clean better than it actually does”

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Posted 1 year ago

“Delivery poor. Apparently delivery has been to a neighbour . Not received”

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Posted 1 year ago

“I have loved your cleaning product for years but very disappointed that it seems that now you have the cleaner in a pouch instead of a box there is less cleaner but the same price😩”

Helpful Report

Posted 1 year ago

Koh is rated 4.7 based on 4,547 reviews