Hi Eli!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“2 Complaints: 1) The items are shipped 2-day Fedex, they are kept in a styrofoam box with 2 ice packs, when I received mine the ice packs where completely liquid and contents were room temperature at best. 2) I received my items on May 7, the best buy date on some of it was May 25. So it didn't really fit how I usually drink meal replacement shakes.”
Hi Dejuan!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“I ordered a case of the peanut butter chocolate flavor, which is my favorite, but my local store doesn’t always carry it. There was a slight delay in shipping (they are a smaller company, I gather), but they kept me informed. The case was delivered in good condition and still chilled. And did I mention how much I love the peanut butter chocolate flavor?!! It was exciting to get the case because then I didn’t need to ration my favorite flavor throughout the week.”
“Since a couple hiccups were fixed with my subscription, delivery and efficiency in getting my orders has been great. I’m so grateful. I don’t like being without my Koia!”
“Based on the product, I would give a 5. But I needed some help from customer service so I wrote an email and I never received a reply. What a bummer. But the drinks taste great.”
Hey Rebecca!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“During a time you were offering a sale, you were unable to keep up with demand. I ordered on May 19th & you notified me on May 24th there would be a delay. You have not followed up since with an update, and you are asking for a review of my experience.”
Hi Warren!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“I love your product and left a lovely review with a promise of a coupon. I never received the coupon and now I am being asked to review again with another promise of a coupon. This product is very expensive and would love the benefit of a coupon.”
Hey Shelley!
Thanks so much for reaching out to us, sorry you haven't gotten your coupons yet! We're happy to mail you some free bottle coupons this week! We just sent you an email to get your address :)
Have a great day!
Team Koia
“Excellent keto protein drink. I love them cold.... straight out of the bottle for a quick meal or in a smoothie. I also made popsicles with them! So many healthy options. THANK YOU!”
“Ordered Keto Sampler. Shipping took a long time, order was ready on Tues did not get until Sat. I am very used to drinking low carb, plant based drinks/shakes sweetened with stevia (and similar) but the flavors were horribly artificial tasting and overly sweetened. They only acceptable tasting one was chocolate brownie. The rest I dumped and that is a first for me, I have tried at least 30 different similar shakes in my life (many horrible) but I was never actually unable to finish them because they tasted this bad.”
Hi there!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“Not a lot of communication on shipping times. Also, received 4 cases very short dated. Would expect some better deals from buying bulk. Probably going to cancel the auto ship.”
Hi Amanda!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
