“I received my first box from Koia order # 63462 and everything was expired! Extremely disappointed since I love Koia products and never has this issue purchasing elsewhere.”
Hey Erika!
Thanks so much for reaching out to us. Our team received your email, and we were happy to send you a fresh case! Sorry about that :)
Please reach out if you have any other questions,
Team Koia
Hey Anna!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
Hey Parker!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“It took weeks to hear that my order was on back order. It then took over a month to hear that I was not able to order what I had previously order because there was an “evolvement” in the company that meant I could not order the 2 six packs I had previously ordered weeks ago.”
Hey Nicole!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“I only received half of what I paid for(I purchased four 6-packs; only two arrived). I emailed company to let them know. That was 3 days ago. There has been zero response from their customer service.”
Hey Brent!
Thanks so much for reaching out to us. We're sorry to hear about your missing 12 pack of chocolate brownie! Our team just replied to your email. We were happy to refund you for those missing bottles and send you a complimentary 12 pack of chocolate brownie.
Please note that our team operates from Monday to Friday during business hours, and we promise to to reply to customers within 1-2 business days. Please reach out if you have any other questions, and have a great day!
Team Koia
Hey Lillian!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
Hi Debbie!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“This order was sent out to me two different times and each time, the package arrived over a week late, with warm, spoiled protein shakes. I was extremely disappointed. Delivery could not be fixed and I will never order from the company again.”
Hi Tamara!
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“placed order, waited 3 weeks, sent complaint, no response!!! Then they magically shipped it and it arrived at my door warm. Still no response from anyone.”
Hi Jennilee,
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
“I love your product and left a lovely review with a promise of a coupon. I never received the coupon and now I am being asked to review again with another promise of a coupon. This product is very expensive and would love the benefit of a coupon.”
Hey Shelley!
Thanks so much for reaching out to us, sorry you haven't gotten your coupons yet! We're happy to mail you some free bottle coupons this week! We just sent you an email to get your address :)
Have a great day!
Team Koia
Hi Lauren,
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you :)
Team Koia
“Third review/email I've written over my experience with ordering your products. Shipment came in HOT. No cold packs inside as listed on the packing slip. A dry ice bag was inside but was completely empty. Requested replacement or refund and never got any response. While I love the products, will not order direct again. If it's not in my local store I won't be buying it.”
Hi Laurie,
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
Hey there! We're so sorry to hear about this. Please email info@drinkkoia.com and someone will help you asap! We look forward to hearing from you :) - Team Koia
“Koia is obviously having serious growing pains! I’ll be the first person to say they have the BEST product out there! The clean and natural ingredients of their products combined with the low added sugar content is fantastic for everyone! Your next question I suppose would be WHY would you possibly give them a one star review? The answer is because they don’t have a zero star review! I’ve been a Cancer patient and now “survivor” for the last two years and this product was, and still is, an important part of getting me through this terrible situation. It was very difficult finding the product in retail stores and I spent many hours on the road to score some Koia! The reason for my desperate need at first was because when you are going through Chemo treatments it becomes hard to eat and get food down and Koia became a substitution for food quite often for me. Many protein and drinks of this kind are so high in added sugar and many “natural doctors” say “cancer loves sugar” and to limit your added sugar intake. The other thing that happens is it also keeps GIRD under control as it relieves the acidity that makes it way to your throat and causes many other problems. This is what drew me to Koia. This is why I loved the product so much! When I found out I could have it shipped direct to me at a very reasonable price I was ecstatic. To shorten the rest of the story and keep some respect in mind for the Koia people I’ll just say that I’ve had a lot of difficulty with orders being correct, orders arriving on time, ORDERS BEING SHIPPED TO INCORRECT ADDRESSES as I travel a fair amount and timely communication also needs a bit of work! I really hope they get their “direct to public” program dialed in sooner than later!
Shawn from PA”
“Never received a tracking #, never received my order. Send multiple emails to customer service with no response.
^^Updating to clarify to other buyers based on the company’s response. Yes I did end up getting a tracking number and getting my product BUT ONLY AFTER SENDING MULTIPLE EMAILS AND POSTING A BAD REVIEW. HORRIBLE service. Also hated the taste.”
“Cancelled my autoship due to multiple shipments never making it here. Tried to contact Koia through their email and also FB without resolution. I have 36 bottles paid for and never recieved.”
“DO NOT ORDER ONLINE I really like this brand when I buy it in the store - I tried to buy a 12 pack from your website and the package never arrived! I tried to contact Koia twice through the email support and only got completely unhelpful robotic autoreplies, I asked for a phone number for customer support and got no response. Very disappointed, and I still never got my money back!”
Hi Karol,
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
Hi Heidi,
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
Hi Colleen,
Thanks for your support of the brand. We’re so sorry to hear about your experience and appreciate you bringing it to our attention. If we haven’t already helped you, please send us an email to koiaorders@drinkkoia.com.
Looking forward to hearing from you.
Team Koia
