“Sorry but I really struggled with website and also customer service .. there was none .. I constantly shop on line but website was not user friendly .. personal sleeve Message was so tiny .. customer service took days to respond .. took a week to be delivered ☹️”
“I recently ordered a gift box from Koko Black for my wife’s birthday. It never arrived so I called and they apologised as they had missed the order. They said they would send an extra box to us to make up for the missed birthday but only the original order arrived about ten days after my wife’s birthday was past. Nice chocs but the express delivery I paid for didn’t help. No extra chocs either”
“I'm sure the chocs are lovely, but ultimately they arrived over two weeks after the person's birthday!
It would be good if the webstore let you know if something was out of stock before buying, or if Kokoblack let me know its out of stock after buying. But I kinda had to chase it all up myself to find out what was going on :P Also it'd be good if orders for WA were dispatched from the Perth store. I feel it must've been sent from eastern states to explain the delay on an express post order?
Going forward I'd still purchase Kokoblack for deliveries local to Melbs, and I'll still pop in for yummy hot chocs in Carlton, cos the choc is really yummy. But no more orders for folx interstate.
Soz ^_^”
