“Delivery was great. Correct products packed but the greeting card inside was someone else's. But the way it was packed made it really hard to check the product. I'm glad I checked because otherwise I wouldn't have found the incorrect card. I've already given feedback directly to the team.”
“I had an issue with the packaging of the product. The KoKo Black team has responded very quickly and provided a new product for me instead. I always like the product and appreciate the client service, so definitely a happy returning customer again.”
“Unfortunately, my Chocolatiers Selection box arrived five days after ordering, and the chilling pack had failed to the degree that the chocolates were oily and not at their best. We have bought them a number of times previously with no such problem. Disappointing!”
“The boxes are Christmas presents and arrived in Canberra promptly and in good condition.
Was very pleased with service and the chocolates should be a delight.”
“I greatly enjoy the Koko Black range. The quality is always reliable and special. My recent order had a minor problem, however, the service I received when I contacted them about the issue was excellent. They were sympathetic and helpful and resolved the problem in a manner that greatly exceeded my expectations. Thank you for a wonderful product and service.”
“Mail ordered five products, three of which had a beat before of just over three weeks. This meant that these intended Christmas gifts would have been out of date before they were given as a gift. There was no mention of best before dates on the website when I was ordering. Further to this, when I emailed my concern I was informed that a 2 week time frame is what the company adheres to. Not impressed.”
