“Chocolates were amazing as was promised.
However transportation to Coffs Harbour was terrible maybe another way can be looked at as it arrived 5 days after the due birthdate!”
“Unfortunately I slightly miss spelt the suburb name for the delivery address and this delayed them getting to their destination. However the ICU staff really enjoyed the treat once they did arrive. I put my order in on 20th November, they were dispatched on the 22nd November but did not get to the destination until 30th November.
Next time I’ll check all my spelling very carefully.
Email queries to Koko Black were answered promptly when I became concerned about the delivery delay.”
“The sales staff were wonderful to help play along and make my birthday a surprise (Virginia arranged a treasure hunt and Koko Black helped sweeten the moment).
Thank you!”
“Koko black chocolates are so delicious. The delivery was quick and I had some contact with customer service who were great to deal with. Highly recommend Koko Black products!”
“The finest chocolate (especially if u like dark chocolate) with the most subtle yet innovative variety… using local, native ingredients too, thus producing the unique Ozzie Koko Black.”
“I sent an email which was ignored-
I bought 2 advent calendars 1 was good the other had white flavorless chocolate which were milk chocolate faded.
Little girl was very upset her brother was happy- I was very disappointed that my gesture backfired”
“Huge fan of the praline chocolates and the rocky road. Place regular orders as it’s a regular treat in our house. We tried the chocolate coated popcorn and that was a disappointment. Probably too much chocolate and it makes popcorn “soft”.”
“The wrong order was delivered. The solution was poor, offering to send out the personalised message sleeve only and not the gift I chose. Still waiting for the order to be delivered to my nephew, missed his milestone day!”
“This order is now completed and thank you so very much to KOKO BLACK for their prompt action to my concern; and fixing it without delay, problem.Very impressed with the delivery and all products in perfect order. More importantly, the customer service when I expressed a concern; the matter was explained, apologised for and corrected without inconvenience to us.
Thank you customer service.You provide the same exceptional quality as your product.”
