“The wrong order was delivered. The solution was poor, offering to send out the personalised message sleeve only and not the gift I chose. Still waiting for the order to be delivered to my nephew, missed his milestone day!”
“I would love to write that they are amazing but after ordering on 6/9 I still haven’t received on 8/10. I am wondering what state they will be when they do finally arrive. Very disappointed”
“I was very unimpressed with your delivery service, after receiving several texts over several days advising my package was on the way, it never came & no reason given. Thankfully you have good customer support & a refund was issued. Pity about the inconvenience this caused- very disappointing.”
“I still haven't received my order and I paid extra for chilled freight- terrible terrible terrible service....where is my delivery- call me today 0401886411”
“Painful! The delivery guys couldn't locate a recruitment agency and ended up delivering it to the sender. After all this time lost and numerous follow ups I got Australia Post to deliver it and it got delivered in a day's time. What a waste of my time and money! Love the chocolates but not impressed with the delivery service at all!!!”
“I don't understand how when I use ShopBack, Koko Black then refuses to pay the rebate? There were no terms and conditions specifically excluding my purchase, yet it's been rejected. I found Koko Black specifically through ShopBack, but won't be using it again. The parcel was also late. Chocolates were chocolate.”
“I ordered hazelnuts chocolates, as they're my favourite. Although I found Koko Black hazelnut chocolates to be quite unappetising. The hazelnuts left a bitter taste in my mouth. I contacted Koko Black about this, who said it was normal. I won't be ordering from Koko Black again.”
“Love Koko Black but vey disappointed in order .......Didn’t get gift bags like you do when in store .... very disappointing as these are Christmas gifts .... would not order again”
