“Unfortunately a couple of items were broken in my box sets. & unfortunately i was left feeling EXTREMELY vulnerable getting my order delivered at 9:30 at night & being left on my lawn by my gate instead of near my front door. The whole experience has left me feeling disappointed & now anxious about late night deliveries. I no longer feel safe buying online unfortunately.I now also unfortunately are left with having to get other easter presents for my children at very short notice. The whole experience has left a very bad taste in my mouth. Your company presents so well & I was super excited about getting my package, now I wish I never ordered it.”
“My order was very late, I had ordered it for my wedding anniversary for my husband - and when I called was told that the personalised gift order hadn’t been processed and that I would have to wait another three days.”
“I placed a large Easter order from the Easter section of the website. I was going to get eggs but the chocolate gift boxes were so pretty with the easter boxes that I ordered 4 of those, as were the little eggs cubes with native animals. I received plain green and white chocolate boxes and rabbit egg cubes. When I wrote back saying this was not what I ordered I was told: that you had more rabbit cubes than others so chose to send me those and that the easter boxes were only if I personalised them. I replied and said I had had personalised boxes before and that was with a personal message, the reply I then got was that was that, yes, that was what personalised meant, and I should just rebuy the products if I did not want the plain boxes or maybe easter covers could be organised but they cost more and I could not pay virtually for these. I am so disappointed with what I received and the service, especially from such a lovely brand”
“The package was thrown in front of the main door. A few people were home who would have been notified if the delivery person had simply rung the doorbell. They discovered the package later - all the ice inside was melted away. The chocolates barely survived.”
“I sent a birthday present to my nephew. He received one message and thought it was spam. I just checked with him because I hadn't heard anything from him. He said he would now go to the post office and pick it up. Haven't heard whether he actually received it or if it was not available any more. Very strange and expensive purchase and delivery since he may not even have received it. Can't say I'd order again that's for sure.”
“Unfortunately I bought these as a gift and the courier left them at the door in 40 degree heat, by the time the recipient arrived home they were destroyed.”
“I sent an email which was ignored-
I bought 2 advent calendars 1 was good the other had white flavorless chocolate which were milk chocolate faded.
Little girl was very upset her brother was happy- I was very disappointed that my gesture backfired”
“The wrong order was delivered. The solution was poor, offering to send out the personalised message sleeve only and not the gift I chose. Still waiting for the order to be delivered to my nephew, missed his milestone day!”
“I would love to write that they are amazing but after ordering on 6/9 I still haven’t received on 8/10. I am wondering what state they will be when they do finally arrive. Very disappointed”
