“Once they get your information, they will absolutely hammer you with marketing crap — daily emails and even JUNK MAIL to your address.
Upon complaining, the cofounder emailed me to apologize. I do appreciate that and that earned them a star back. I hope they reevaluate their post-purchase marketing strategies, which really serve to cheapen their brand and damage the customer’s trust.
I would be wary of purchasing because the lazy and relentless marketing makes me wonder what else they might do with my information…”
“The concept of komuso is brilliant, the item is fabulous. However the ordering process is terrible. I ordered a komuso and deluxe chain, all said in
stock, after a week I was told the deluxe chain was out of stock, then told it's in stock in a different location. So they'd be sent separately. I received the komuso after a further two weeks but I'm still waiting for the chain after a further month. Still no sign of it turning up and I've given up and ordered another one from a different company, which arrived in 3 days. Customer service has been responsive to emails and gave me a discount but lacking in any effort to track where it is or if it'll ever get here. I bought this for a friends birthday, now it won't be here for Christmas !. The irony of this is I
fancied buying a silver one, after this ordering mess now I really need one !! .... but won't be ordering again .”
“I paid for expedited shipping and it took over a month to receive the product. The product I was sent wasn't even correct. I received two of the standard chain instead of both types of chains like I ordered. I don't plan on ordering again.”
We're so sorry for the delay in shipping time. Sometimes packages get lost with USPS, although that can be frustrating. We'd love to offer you a deep discount for any future purchases. Hoping you'll give us another chance 🙏
“It’s just a tube. I thought there’d be some sort of interlocking design to slow the breathe down more. It doesn’t really slow my breathe at all
Is it possible to refund this order?”
“Very pretty but I'm not sure how this is supposed to help reduce vape device use. It's not similar in any way. I don't find it useful to reduce stress either. Way overpriced for its lack of utility.”
“I first ordered the Rose Gold, and I love it. Wear it every day. Almost right away, ordered the Slate but you contacted me and told me you were lout of stock, offered an upgrade to gold. I won’t wear it as the gold is flaking off after only a few wears. It’s unsightly. Not happy with what I spent.”
“I bought the shift as a gift and I also purchased the copy of 10 breaths thinking it was an instruction booklet. After the transaction was complete, I soon realized it was a download to "my email" address so that part cannot be gifted.
I called your customer service department, no one answered but I left a detailed message since it said someone would get back to me within 24 hours.
It has now been nearly a week and still no answer.....”
We're so sorry for the issue! Our team had a vacation period through Memorial Day. Have you emailed us at info@komusodesign.com and received a response yet? If not, we'll make sure to resolve it asap.
“Was excited to use the shift, until I had an allergic reaction to it. I realized it must contain nickel. Should be a disclaimer and included in product information. Only reads, “stainless steel.””
“Looks good but doesn't have any real effects.
You can practice the same breathing without the item and puckering your lips. I had no intentions to leave a review but i was prompted 3 times in such a short period of time”
English