Konditor Reviews

4.6 Rating 179 Reviews
89 %
of reviewers recommend Konditor
4.6
Based on 179 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Konditor 5 star review on 23rd April 2024
Basirat Amoo
Konditor 5 star review on 8th April 2024
Richard Murden
Konditor 5 star review on 18th March 2024
Aneeka Ahmed
Konditor 5 star review on 2nd March 2024
Lucy Hare
Konditor 5 star review on 14th February 2024
Srishti Laskar
Konditor 5 star review on 3rd February 2024
Danyal Sattar
Konditor 5 star review on 28th November 2023
Anonymous
3
Anonymous
Anonymous  // 01/01/2019
The cake was very nice but the quality of the decoration was poor. It was significantly lower standard than the cakes available to buy off the shelve in store.
Helpful Report
Posted 1 week ago
Hi Alison, Thank you for taking the time to leave a review! I'm so sorry to hear about the decoration on your cake, I would like to look into this further for you! Please email hello@konditor.co.uk with all information and feedback on your order and I'll look into this! We really appreciate all feedback here at Konditor and we want to ensure this issue doesn't happen again! Thank you, Nicole :)
Posted 1 week ago
Great cakes but let down by the brownies
Helpful Report
Posted 1 month ago
Sorry to see you were disappointed with the brownies on this occasion! We'd love to know where we went wrong so please do let us know what the issue was at hello@konditor.co.uk and we can look into this further! Warmest regards, Siobhan
Posted 1 month ago
Ordered a birthday cake and a box of 4 brownies…the cake was lovely and really well presented. However, the brownies were a little disappointing on this occasion as they were quite dried out, which resulted in them being hard and crusty on the outside (not in a good way). It felt like I had been delivered a day old / 2 day old brownies and they had gotten a little stale.
Helpful Report
Posted 2 months ago
Sorry to see you were disappointed with your brownies on this occasion! We always send our brownies fresh and they have a good shelf life on them so this does sound like there was an issue somewhere here so I've passed this on to the store team to look into. We'd love to make this right so when you would like to place your next order with us, please call out hotline number or contact us at hello@konditor.co.uk and we'll send you a 20% off voucher towards your purchase! Warmest regards, Siobhan
Posted 1 month ago
Cake hasn't been delivered yet so not sure why I am being asked for a review already. Kind of sums up this business though. No complaint about Konditor cakes or brownies which are delicious. However the website is atrocious and seems to have gone backwards (I have been using it since 2018). I had to redo my order a number of times as the website simply does not work properly. It wouldn't accept the address so I repeated the order till it DID accept the address. I couldn't change the item quantity at checkout which was incorrect so I simply had to delete that item altogether to proceed with the order at all. This is hopeless - it is 2024 not 1994! Not sure what is going on here: a change of management?
Helpful Report
Posted 2 months ago
Hello! Sorry to hear you didn't have the best experience on our website. We have recently launched a new website and so there are still some teething issues unfortunately, so I will of course pass this on to our web team to look into. If you could please let us know the device and browser you used by emailing us at hello@konditor.co.uk, that would be really helpful to help us resolve the issues going forward! We have also now increased the length of time for our review emails so this should also eliminate this issue on any future orders. Have a wonderful day :) Warmest regards, Siobhan
Posted 2 months ago
Enjoyed the unique flavour and the cake was very fresh!
Helpful Report
Posted 2 months ago
Thank you for your review! If you do have any feedback for us on how we can get your from a 3 to 5 star review next time, please let us know at hello@konditor.co.uk - we're always striving to improve and make our cakes the best they can be! Thanks, Siobhan
Posted 2 months ago
Konditor is rated 4.6 based on 179 reviews