Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.58

4.6 Rating 178 Reviews

89 %

of reviewers recommend Konditor

4.6

Based on 178 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Konditor 5 star review on 23rd April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the curly whirly cake. Firstly, I would suggest that they seal the box as they use a third-party courier service. I found the icing on my cake to be slightly smudged and I would’ve felt reassured had the box been sealed. I did reach out to Konditor by Instagram but didn’t receive a response and I’ve previously called them Before I placed the order about an Before I placed the order about a separate matter and they don’t answer their phones either. The cake itself was delicious, but the texture of both the cake and the frosting was quite grainy as if the sugar crystals hadn’t fully dissolved so you could feel it in your bite.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review! I apologise for your experience with us and we would like to look into this further for you! It seems that the cake got damaged in transit as it wasn't in that condition when it left us and so on behalf our delivery service we are sorry for that. We aim to get back to every customer so we are sorry that we missed your message. As I said before, we would like to look into this further for you and so email us on hello@konditor.co.uk and we can go from there! Apologies again, Nicole

Posted 1 month ago

“Oh dear. I order your lovely cakes for lots of good reasons: however you need to change your delivery service APC. An order for Thursday 28th March was delayed because of the Easter hols and rearranged for Saturday 30th March. It did not arrive and I have received a message saying it will be delivered today 2nd April. How fresh the product will be I don’t know as it was a gift. I did choose the day before Easter officially commenced. This is the second time APC delivery has been the cause of unhappiness. Sorry had to choose over 7 days for delivery as 6 days was not an option.”

Helpful Report

Posted 1 month ago

Hi Christine! Thank you for leaving a review! We apologise for the experience you had with us, we will try to get on top of the issues with APC so we can try not have this happen again! I believe the situation has been sorted regarding your order, however, if this is not the case then please don't hesitate to get in contact so we can sort this for you! Thank you, Nicole :)

Posted 1 month ago

“Cakes are overrated for what they are. They always mess up the messages on the deliveries too.”

Helpful Report

Posted 1 month ago

Sorry to see that you were disappointed with your order on this occasion! We'd love to know where we went wrong so that we can improve for next time, so please send us any additional feedback to hello@konditor.co.uk and we can look into this further for you. Warmest regards, Siobhan

Posted 1 month ago

“Product not received. Courier unable to confirm where was delivered to.”

Helpful Report

Posted 5 months ago

Hi there, We are very sorry to hear you did not receive your order and we take all feedback very seriously! We would love to know more about this so we can rectify the error. If you could please email further information to hello@konditor.co.uk our team will look into this for you :) Thanks, Maisie

Posted 5 months ago

“Ordered cake for husbands 60th Birthday but cake was very dry”

Helpful Report

Posted 5 months ago

Hi there, Thanks for sending through this feedback, we are very sorry for the quality of cake you received! If you could please reach out to us at hello@konditor.co.uk we will look into this further for you :) Thanks, The Konditor Team

Posted 5 months ago

“Konditor makes really good quality and great-tasting cakes. Unfortunately it is hot or miss with freshness, and we've been disappointed more than once in the past. This time it was particularly obvious, the cake was dense and dry and definitely not freshly made - a real shame as we may now stop purchasing from them (even though their chocolate noisette is one of our all time favourites)”

Helpful Report

Posted 6 months ago

Hi there, We are sorry to hear about the cake you received and your previous experiences with us! We take this feedback seriously and would love to know more so we can rectify this for next time. If you could please reach out to us at hello@konditor.co.uk we will look into this further for you :) Thanks, The Konditor Team

Posted 5 months ago

Konditor is rated 4.6 based on 178 reviews