KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality items for the price.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry that you are not satisfied with the products. We will let the brands know about your feedback. Please know that if you are not fully satisfied with the items, you can always return the items following the instruction at https://www.kooding.com/returns. Please let us know if you have any other concerns.

Posted 3 years ago

“I really love the items you carry and been shopping there frequently, however takes to long for the order to process and ship out. Other companies usually takes one to two business days to process but your company take to long, like week or sometimes even longer. It be really nice if you can process faster it already takes long once shipped so it be nice if the order processes faster.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear you are not satisfied with processing time. However, please note that when your order is placed, your order has to be fulfilled by the brands that sold your products. This part can take 1-10 days generally depending on the brand. This is why we show estimated ship-out date during checkout so our customers can have estimated expectation. Please don't hesitate to contact us if you have any other concerns.

Posted 3 years ago

“I paid for expedited shipping only so that it could take the company 4 days from accepting my order to shipping it. I don't hold KOODING responsible for the shipping time, but why would customers bother to pay for faster shipping if you can't process orders in a timely manner? The product itself is fine.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry for the confusion. Please note that we do not hold any order. Once you place the order, your order is processed by the brand that sold your product. Once we receive your product in our warehouse, your order is shipped immediately with the shipping method customer paid. For this reason, we show estimated ship-out date during checkout, and in fact your order was shipping within the date range with expedited shipping. For further details, please take a moment to check our shipping policy: https://www.kooding.com/shipping Please let us know if you have any other questions at: https://www.kooding.com/contact-us

Posted 3 years ago

“Ordered a double coat in the “charcoal” color. There was also an option for “dark gray” which was advertised on the website to be the darker of the two, resembling actual charcoal. I desired the light gray looking product, therefore selected “charcoal” as advertised. I expected to receive the lighter gray product. However, when the product arrived, it was in the darker gray color that resembled charcoal. Very disappointed about the misleading information. See pictures attached. Other than that issue, coat arrived very quickly and fits well.”

Helpful Report

Posted 4 years ago

“Quality of clothes much lower than expected. Sizing also wrong on several items, particularly shoes.”

Helpful Report

Posted 6 years ago

KOODING is rated 4.3 based on 975 reviews