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KOODING Reviews

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

4.3

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the product finally but it was very late, the tracking number just said that USPS never received it for the 2.5 weeks I was checking. When I contacted Kooding both by email and phone they’re only response was “we received your inquiry and we’ll get back to you” and they NEVER got back to me. I finally reported it to PayPal to get my money back and 2 days later the package showed up in my mail box.”

Posted 10 months ago

Thank you for your feedback. We are sorry to hear that you had issues with the order. However, based on our record, we have responded to all your inquiries. Please check your spam folder if you have not received them. Regarding the tracking of your package, as explained in the email, your order was in transit to the destination country. Please contact us at https://www.kooding.com/contact-us if you have any further questions.

Posted 9 months ago

“The picture and description indicate a top and skirt but only the blouse arrived. I paid for express delivery and it arrived late.”

Posted 1 year ago

Thank you for your feedback. The product you purchased is only for the blouse and it's stated in the product name. Please let us know if you have any other questions.

Posted 11 months ago

“This company made all the shirts to one size universal size. Therefore, if you dont have asian small body, this would not fit you. If you are wearing US large, their one size shirt would fit you tight. Also, material is much finer than as it looks in picture. I was little disappointed…. (Sweater or”

Posted 1 year ago

Thank you for your feedback. We are sorry your order didn't work out. Please note that we have brands with bigger and more size variations as well. In regards the "one size" items, you can always check the measurement tab in our product details page, which has detailed measurement of the product fore your reference. We hope you have better experience next time.

Posted 1 year ago

“the time from order to delivery was inordinately long.”

Posted 1 year ago

Thank you for your feedback. Upon checking your tracking record, it looks like USPS took longer than usual to deliver your package. We are sorry this happened to you, which can rarely happen due to over capacity in couriers' network. We hope you have better delivery experience next time.

Posted 1 year ago

“I am super disappointed with my purchase I ordered a 2x which should have fit but fit more like a large. Will be returning.”

Posted 1 year ago

Thank you for your feedback. First of all, we are sorry to hear your order didn't work out. However, you issued a dispute on your order without returning the item. Unfortunately, this is considered a fradulent activity and we we cannot do anything at this point. Please let us know if you have any other concerns.

Posted 1 year ago

“I bought a drema doctor product and it turned out that the expiry date on the package is after three months”

Posted 1 year ago

Thank you for your feedback. Please note that the expiration date was explicitly noted in the product page and checkout page on the product name as "Total Nonscents Ultra-Gentle Brightening Antiperspirant (Exp. Date 09/2022)". This is why we offered over 40% discount on the product. Please don’t hesitate to contact us if you have any other concerns here: https://www.kooding.com/contact-us

Posted 1 year ago

“I ordered a VERY expensive brush that I cannot return. For a hair brush that is $160, it should not smell of glue and have hairs falling out. After two weeks it still smells and every time I clean it there is glue that comes off like mozzarela cheese. Yuck. This should be returnable as I will not use it.”

Posted 1 year ago

Thank you for your feedback. We are sorry you received a defective product. We will be more than happy to find a resolution for your order. Please send us pictures of the part you believe is defective and a brief explanation to below email address: CustomerService@KOODING.com We apologize again for the inconvenience and please let us know if you have any other concerns or questions.

Posted 1 year ago

“The quality of product doesn't reflect the price”

Posted 1 year ago

Thank you for your feedback. We are sorry to here you are not satisfied with the purchase. You can always return any product you are not satisfied by following instructions here: https://www.kooding.com/returns. We will also forward your feedback to the brand that sold the product. Thank you and we apologize for any inconvenience.

Posted 1 year ago

“the sewing is terrible!”

Posted 1 year ago

“I’m very disappointed with my 1st purchase. It was one size with no returns and it didn’t even fit me at all. More petite small size. My other clothing came and they fortunately did fit me. But quality was not good on dresses. Shirts ok.”

Posted 1 year ago

Thank you for your feedback. We are sorry some of the items didn't work out. You can always return any product unless it was explicitly marked as "final sale" during checkout. Please refer to Return Policy (https://www.kooding.com/returns) for more details. Please don't hesitate to contact us (https://www.kooding.com/contact-us) if you need any help.

Posted 1 year ago

“It takes too long to receive items or getting items refunded .”

Posted 2 years ago

Thank you for your feedback. Based on our record your order was shipped within ship-out date range and also we approved the return the next business day. Please check your spam folder if you have not received our email communications. Please let us know if you have any more questions.

Posted 2 years ago

“Returns seems to be a hassel; its been awhile, still waiting for email....to be approved?!”

Posted 2 years ago

Thank you for your feedback. We are sorry you were not satisfied with return process. Per our Return Policy (https://www.kooding.com/returns), review process may take up to 3 business days (excluding weekend andn holidays). Your return was authorized and we sent the instruction in 1 business day. We hope this can clarify the confusion. Please don't hesitate to contact us if you have any other concerns.

Posted 2 years ago

“For my first time using KOODING. I made an order on January 27th , I've never received an email from you saying that you received my order. I felt strange, I thought that it was a fake website. I tried to contact you, you have no customer service phone number or chat. I sent you an email, of course, no one get back to me, finally, I found your Messenger, I sent you a message still no one get back to me. Finally, I received my item on February 28th, I'm thankful that I received my item however the communication was really terrible”

Posted 2 years ago

Thank you for your feedback. We are sorry to hear that there was a communication issue. Please note that we sent the email notification for each step of our order process and we have replied to all your email inquiries within 48 hours. Please check your spam (or promotions) folder if you haven't received emails from us. This can also happen if you provided the wrong email address with a typo. Please also note that you can also contact us through Facebook and Instagram messenger. We hope you have better experience next time. Please let us know if you have any other concerns.

Posted 2 years ago

“There is no label along with the product”

Posted 2 years ago

“Most of what i ordered was of low quality, yet i paided a lot of money for it.”

Posted 2 years ago

“Lost orders, let's you order stuff while things are out of stock, long wait for replies.”

Posted 2 years ago

“bad quality”

Posted 2 years ago

Thank you for your feedback. First of all, we apologize for the inconvenience. We have passed your feedback to the brands that sold the products. Please note that you can always return items through https://www.kooding.com/returns. Please let us know if you have any questions.

Posted 2 years ago

“I ordered a pair of earring cuff, but when they came in, there was only one earring. I did love the pair of finger rings that I bought, though, which is why I gave this site 2 stars instead of just 1. One last problem is that when I tried signing back into the site, it kept telling me that my email or password was wrong. I don't know what the issue was.”

Posted 2 years ago

Thank you for your feedback. We reviewed your account, and you placed the order as a guest, which is the reason why you can't log-in, because you don't have an account. For the earring cuff, we truly apologize for the inconvenience. Please contact us through https://www.kooding.com/contact-us, and we will be able to assist you better. Once again we apologize for the inconvenience and please let us know if you have any other questions. Thank you

Posted 2 years ago

“Expensive Not good material quality Late delivery process No refund policy”

Posted 2 years ago

Thank you for your feedback and we are sorry to hear that you are not satisfied with our products and service. Regarding the quality of the products, we will forward your feedback to the brands that sold the products. We want to let you know that you can always return the products if you are not satisfied, please refer to our return policy https://www.kooding.com/returns. In regards to the delivery, your order was estimated to be shipped out between 9/15 - 9/23. We actually shipped your order earlier on 9/13 and it was delivered on 9/20, which is much faster than your expected delivery date that was stated at checkout. Please let us know if you have any other questions.

Posted 2 years ago

“products dont meet expectations”

Posted 2 years ago

Thank you for your feedback. We are sorry to hear that you are not satisfied with the products. Please know that you can always return the products that you are not satisfied. Please read our return policy at https://www.kooding.com/returns. We will also pass the feedback to the brands who sold the products. Please don't hesitate to contact us if you have any questions.

Posted 2 years ago

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KOODING is rated 4.3 based on 975 reviews