KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service”

Helpful Report

Posted 5 months ago

Thank you for your feedback. Based on our record, we have replied to your emails multiple times offering a solution, but haven't heard back from you. Please check your spam folder if you have not received our emails. Please don't hesitate to contact us at https://www.kooding.com/contact-us. Thank you KOODING Team

Posted 5 months ago

“I asked for a refund awhile ago and never heard back. The pants don’t fit me”

Helpful Report

Posted 5 months ago

Thank you for your feedback. Based on our record, we haven't received your returned product. Please contact us at https://www.kooding.com/contact-us for more information. Thank you KOODING Team

Posted 5 months ago

“i didn’t receive my order. DHL left the package in the mailroom and not at our door and claimed they had delivered it. Package was stolen from the mailroom. Building security couldn’t determine who had taken the package. Talked to DHL and your company and no resolution… paid for a shoe but never got it in the end… will never purchase anything from this website again.”

Helpful Report

Posted 7 months ago

“no replies to 2 out of 2 of my mails to customer service.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. Based on our records, we haven't received any emails from you. Please contact us at https://www.kooding.com/contact-us and we will assist you. Thank you

Posted 6 months ago

“It’s does not fit and I want to return them”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are sorry to hear that you are not satisfied with the product. Please refer to our return policy at https://www.kooding.com/returns to request a return for the products that you are not satisfied with. Thank you

Posted 7 months ago

“I have been loyal kooding customers for last 4 years. Their service is getting worse and delivery is getting very long and slower even though I pay extra for expedite delivery. For instance for last order that I put on almost 14 days ago until today, the status is still provider fulfilment. Very disappointed”

Helpful Report

Posted 8 months ago

Thank you for your feedback and for being our loyal customer. First of all we are sorry to hear that there is some delay with your order. We have escalated your feedback and we will get back to you as soon as possible. Once again, we apologize for the inconvenience and thank you for being our loyal customer.

Posted 7 months ago

“There are always problems on my order, the procedure is too slow, I placed a order on 5/31/23, until today ( 6/28/23), I have not received my order yet, I even don’t know when I can get the order ☹️ Seems like the seller changed again the shipping date to mid-July”

Helpful Report

Posted 10 months ago

Thank you for your feedback. First of all we apologize for the delay in your order due to high demand of the product, which was backordered from our provider. We hope to serve you better next time and we truly apologize for the delay.

Posted 9 months ago

“Item not in stock; only let us know after waiting 3 weeks for delivery”

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Posted 10 months ago

Thank you for your feedback. We are sorry to hear that the products were out of stock. Based on our record, unfortunately USPS had lost your package and we tried to reship your order. However, we didn't have enough inventory to reship your order at that time and had to issue a refund. Once again, we apologize for the inconvenience and we hope to serve you better next time.

Posted 9 months ago

“粉底液沒有押頭很難用”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We are sorry, but we would need more information to assist you with the issue you are having. Please send us an email at https://www.kooding.com/contact-us and we will be more than happy to assist you.

Posted 11 months ago

“I havent received my order and i cant track the order. I sent email asking my order and havent got any reply.help!!!”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We are sorry to hear that you have not received your order yet. We have already replied to your email and we will get back to with additional information on your order to your email. Thank you for your patience.

Posted 11 months ago

“I still haven't received an update of the shipment. The package hasn't arrived”

Helpful Report

Posted 11 months ago

Thank you for your feedback. Based on our tracking record, your order was delivered on 5.22.23. Please contact us at https://www.kooding.com/contact-us if you have any issue with the order.

Posted 11 months ago

“I ordered two items on April 15th and paid the extra $16.99 for expedited shipping as I absolutely needed the items to arrive by April 21st. Realizing after I made the purchase that they take days to even ship the items, I went ahead and submitted a cancellation request prior to the shipping. I received no response from them whatsoever, instead receiving a message that my items had shipped two days later. After sending them another message about this via their contact form, email, and social medias since I could not be sure they would answer, I finally get a response out of them. Given their lack of response, I told them I was expecting a FULL refund, including shipping and that I refused to pay the $9.99 return fee as well. They didn't respond until after I messaged them TWICE, to which they doubled down and told me I would have to pay the fee. I messaged them three times regarding escalating the issue and they refused to respond after several messages. On the 30th when it had more than two weeks since I had placed the order and had yet to receive it, I opened a dispute with AfterPay as KOODING could not be trusted to actually respond to open customer inquiries, even after emailing them twice, sometimes three times in a row. They doubled down and tried to claim that I refused delivery, which I did not. I even reached out to DHL to confirm such and KOODING still refused to respond to me. AfterPay helped mediate the dispute and KOODING tried to resolve the matter by refunding all but $31.99 of my transaction for shipping costs and return fee. They seriously tried to charge me $31.99 for an order I NEVER RECEIVED. After many messages and escalation, it wasn't until I said I planned to sue in small claims that AfterPay (not KOODING) agreed to give me back my $31.99. Throughout all of this KOODING refused to respond to my emails and only corresponded with AfterPay. I would not recommend this company to anyone in fact I would strongly advise AGAINST doing your business with them unless you plan on being ripped off and continually ignored. There is some seriously shameful incompentency here and a sincere lack of care for their customers. When my package didn't arrive I should have been met with an immediate refund and customer care coming to a proper resolution, not with blame. I shouldn't have had to fight tooth and nail for something where I so clearly needed assistance and was deserving of a refund. It looks like they have a tendency to reply to reviews on here so let me preempt that by refuting some things they said to AfterPay: I did not make false claims in my dispute against them, nor did I ever refuse delivery of any package (and I have the chat transcripts with DHL attesting to such). Yes, I was upset at first about my order not arriving when I expected it by and did try to cancel it initially, but the order simply NEVER arrived, and they tried to use my initial cancel request as a smokescreen for them simply never delivering my order. Don't let these people fool you, they don't care about you or your happiness as a customer, they literally only care about your money and will fight you tooth and nail for every single penny if they find any opportunity. Do not give these fools any of your business. There are much better websites out there which offer similar products. You can also usually buy directly from the brand without KOODING's markup.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We apologize that you were not satisfied with our service. Regarding the processing and shipping time, it’s clearly stated in the product page as well as at the checkout. We also processed the cancellation and the refund according to our shipping policy.

Posted 11 months ago

“Difficult to pull out tank.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. Regarding your inquiry, we are sorry but we don't completely understand your inquiry. Please contact us at https://www.kooding.com/contact-us and we will be more than happy to assist you.

Posted 11 months ago

“물건 받지 못함”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We are sorry to hear that you have not received the order. Based on our record, USPS may have an issue and the delivery is taking longer than usual. We have already issued a full refund to your original payment method. Once again, we apologize for unforeseen issue from USPS and hope to serve you better next time.

Posted 11 months ago

“I received my order with missing items and I sent an email but I did not receive any reply till now”

Helpful Report

Posted 11 months ago

Thank you for your feedback. Based on our record, we haven't received any email from you. Please contact us at https://www.kooding.com/contact-us for any question regarding your order and we will more than happy to resolve it for you.

Posted 11 months ago

“I paid for the advertised original version, but received the new version which you can buy for at least $30 of what I paid. A true breach of fault advertisement.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We are sorry you received different version of your product. Please note that beauty products get refreshed often and we usually get the latest version supplied. We will relay your feedback to the provider. We apologize for any confusion.

Posted 11 months ago

“Full of garbage especially from china Never buy products nor recommend someone”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry to hear that you were not satisfied with the products. Please note that you can always return the products, please refer to our return policy https://www.kooding.com/returns.

Posted 11 months ago

“I did not receive my overcooat,so i can not enjoy it”

Helpful Report

Posted 1 year ago

Thank you for your feedback. According to our record your order was delivered on 4/14. Please make sure to check our emails that contains detail information about your order such as tracking link. Please let us know if you have any other concerns.

Posted 1 year ago

“Not what’s on the picture, very Deceitful, I wish I can ship it back and get my money back”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry your order didn't work out. Please note that you can return your product by following our Return Policy. Please let us know if you have any other concerns.

Posted 1 year ago

“Order hasn’t arrived yet!”

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Posted 1 year ago

Thank you for your feedback. We are sorry you haven't received your order yet. Please check the tracking details that was sent when your order was shipped and you will be able to see the estimated delivery date. We also would like to remind you that your order was shipped within the time frame that was shown during checkout and it's currently in transition with the couriers. Please let us know if you have any other concerns.

Posted 1 year ago

KOODING is rated 4.3 based on 975 reviews