KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my purchased item.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear that you have not received your package. It looks like DHL had some issue in delivering your package. This kind of issue is very uncommon and we have contacted DHL regarding the issue. We will let you as soon as we hear back via the email that you've provided upon checkout. Once again, we apologize for the inconvenience and we appreciate your patience. Thank you,

Posted 3 years ago

“Poor and lack of communication and response through email. No way of contacting other than email.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear that you had issues with the communications. Based on our record, we've responded to all your inquiries by email and please also note that we are available through Facebook/Instagram messenger. Hope to serve you better next time and once again we apologize for any inconvenience.

Posted 3 years ago

“I was sent the wrong item and had to follow up multiple times and chase for refund . Refund did not include freight which I paid for . I would not buy from this website again unless changes are made that when it’s their error they take full responsibility and customer does not incur any charge. Super disappointed”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry for any inconvenience that may have been caused due to the wrong item being sent by the brand. The reason why the refund didn't include freight is that you had another item in your order, it's not because of the the wrong item. Once again, we apologize for the wrong item sent, and we look forward to serving you better next time. Please let us know if you have any other questions.

Posted 3 years ago

“The package was sent back even though I put everything needed in. Never got a refund for the $250+ i spend.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Based on our record, we've already replied back to you twice. Please check your spam folder if you have not received our emails. Thank you

Posted 3 years ago

“Poor description items and photo mismatched.. cheap goods that price high. Quality is not there... uncomfortable. Need pay own return”

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Posted 3 years ago

“품질 별로 너무 중국옷을보냄실망 다시구입안할거”

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Posted 3 years ago

“I never heard back about my return request.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please note that return authorization process may take up to 3 business days as it was described in our Return Policy. We notice your return was already authorized and return label was sent. Please take a moment to check your email including spam, promotion, and any other folders that our email may land. Please let us know if you have any other questions here (https://www.kooding.com/contact-us).

Posted 3 years ago

“Kooding Website issues preventing me from logging in and returning products that don't fit. still waiting for responses from customer service - its been 3 days”

Helpful Report

Posted 3 years ago

Thank you for your feedback. According to our record, our CS team has replied multiple times to address the issue you are experiencing. We kindly ask you to check all folders including spam, promotions, or other folders your email client may automatically forward. Nowadays, email clients are being very strict on emails and we always suggest checking all folders thoroughly. Please let us know if you have any other questions.

Posted 3 years ago

“The customer service is not responsive at all, I have to send multiple emails to ask for my refund and no one tells me my refund status even though the shop received the return more than 10 days ago.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry you experience communication problem. According to our record we have many email chain communications from you and we have replied all your inquiries within 2 business day. We are not certain why you are experiencing no-response when we have replied all the inquiries and vice versa from you. Your refund was also issued on 11/16 and should be back in your account by now. Please don't hesitate to contact us (https://www.kooding.com/contact-us) if you have any other concerns.

Posted 3 years ago

“Poor quality.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear that you are not satisfied with the products. We will forward your feedback to the brands that sold the products. Please note that you can return products that you are not satisfied with, please refer to https://www.kooding.com/returns for more information. Thank you.

Posted 3 years ago

“I’d suggest having different sizes. It is hard to fit everyone for just one size. Return the items is one hell of a hassle and such a big deal. Never shop here again.”

Helpful Report

Posted 3 years ago

Oanh, Thank you for your feedback and we are sorry to hear that you had problems finding the right size. We’d like to let you know that each brand has own sizing guidelines and this is the reason why we provide detailed measurements of each product in the product detail pages. We will also make sure to forward the feedback to the brands that sold you the products. Please let us know if you have any other questions.

Posted 3 years ago

“The one size clothes that I ordered (since that was the only size) were way to big. I’m really disappointed and the quality also seems cheap. The price is too high for what you get. Don’t waste your money. I even paid for 5-7 business days but the package arrived about 10 days after the order.”

Helpful Report

Posted 3 years ago

Harisoa, Thank you for your feedback. We are sorry to hear that you are not satisfied with the products, we will definitely forward the feedback to the brands that sold the products. If you are not satisfied, you can always return the products, please refer to this link https://www.kooding.com/returns. Regarding the shipping time, you placed the order on 8/22 and the estimated ship-out date was between 8/26-8/31 and the estimated delivery date was between 9/2-9/9. Please note that all the shipping information was noted at the checkout and your package was delivered on 9/1, which is earlier than the expected delivery date. Please don't hesitate to contact us if you have any other questions.

Posted 3 years ago

“I have bad idea about your services because I received my shipment after 15 days”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry your package took longer than usual to deliver. According to our record your package was shipped 2 days after the order date the DHL took 10 days to deliver for the total of 12 days. We understand DHL took longer than usual due to COVID-19 restriction causing delays in may carriers across the globe. We expect the carrier's delivery process will improve soon and we hope you have better experience next time. Once again we appreciate your patience and feedback.

Posted 3 years ago

“Never got my item.”

Helpful Report

Posted 3 years ago

Thank you for your feedback We are sorry you haven’t received your order. According to the tracking details that was sent to you, it was delivered on 7/29 at your home. Please note you can also check the tracking details in “My Account” page. Please don’t hesitate to contact us directly here (https://www.kooding.com/contact-us) if you have any concerns. Thank you.

Posted 3 years ago

“Shipping cost is too much!”

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Posted 3 years ago

“Didn’t not respond to my email about a damaged hat and when I needed a refund I had no response”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear that you are not satisfied with the item you've purchased. Regarding your inquiry, we received your email at 07-15-21 9:36pm and we replied to your email at 07-15-21 10:24pm, which is less than an hour, giving you the instruction on how to return a product. If you haven't received the email, please check your spam folder. Here is again the link for return instruction. https://www.kooding.com/returns. Please feel free to contact us if you have any other questions.

Posted 3 years ago

“Terrible quality for price”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry that you are not satisfied with the product. Please be aware that you can always return the product if you are not satisfied, please refer to https://www.kooding.com/returns. We will also pass the feedback to the brand who sold the product. Please let us know if you have any other questions.

Posted 3 years ago

“Cheap and small fabric. Liars.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear you are not satisfied with your order. You can always return by following our Return Policy if you are not completely satisfied. Please let us know if you have any other concerns.

Posted 3 years ago

“I ordered boots when I received them they were not like in the picture the Quality was bad and they smelled of chemicals”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear you are not satisfied with the product. We will relay the information to the brand to improve the quality. You can also return your product if you are not completely satisfied by following instruction here: https://www.kooding.com/returns Please let us know if you have any other concerns here: https://www.kooding.com/contact-us

Posted 3 years ago

“There must be a notification via email to indicate on the progress of the goods/parcel. I have to check in everytime into the website to find out the progress which is not a good experience.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please note we do send email notifications for every stage of your order including tracking details when your order is shipped. Please make sure to check spam, promotions, or other folders and include our domain to safe sender list and you will be able to receive our email notification in your inbox. Please let us know if you have any other questions.

Posted 3 years ago

KOODING is rated 4.3 based on 975 reviews