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KOODING Reviews

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

4.3

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Мирон, Thanks for contacting us again. We are truly sorry, but we are still waiting for your item to arrive at our fulfillment center. We are expecting to receive your item by the end of this week or early next week, so we will ship your package as soon as we get it. We apologize for the delay and thank you so much for your patience. Thank you, KOODING Customer Service Dear Мирон, Thanks for contacting us again. We are expecting to receive your item by next week and it will be shipped out as soon as we get it from the brand. We are truly sorry for the delay and thank you so much for your patience. Thank you, KOODING Customer Service I'm waiting Half a month.”

Posted 4 years ago

“Got strung along for a few months, first the items ordered were delayed, then they were out of stock, then it would take several weeks to refund my original payment method. Eventually I had to contact my Visa fraud department to get a refund.”

Posted 4 years ago

“This place scammed me. I tried to buy a turtleneck shirt the next few days later. I get a call from the bank saying that someone tried to use my credit card and that someone from this site was attempting to use it”

Posted 4 years ago

“I ordered my items before Thanksgiving. It's mid-December and I still haven't received a package from them. Don't even bother to work with the customer service - super slow and unhelpful.”

Posted 4 years ago

“It is taking forever to refill the items. And they don't show how much longer it is going to take. The purchasing experience is very bad.”

Posted 4 years ago

“Delays all the time. Don't expect to receive your items in a month.”

Posted 4 years ago

“I’ve realized that half the clothing posted on their site they don’t actually have. I’ve ordered stuff numerous times on there and never actually got the clothing. Every time, they would notify me the clothing was out of stock. I don’t get why they put photos of clothes on their site that they don’t have. They refunded the clothes but i have lost my trust in this site.”

Posted 4 years ago

“Bought a few stuff from there and waited a month until they told me the items were out of stock. Half the clothes on their website they don’t actually have. It’s a scam and although I got a refund I stopped trusting this site.”

Posted 4 years ago

“I placed an order with Kooding for 3 items and a month later was informed the products are out of stock. They gave me an option to get a full refund or get a store credit. I requested a full refund in an original payment method but they did not give me a refund for another month. I finally contacted them and made a second request. I finally got my refund a week after but it was not a good experience and I don't want to recommend Kooding for online shopping. Their way of handling customer's requests makes me doubt if the company is legit.”

Posted 4 years ago

“Ordered 2 items 2 months ago. Waited a month before being told it’s out of stock. Got a gift card refund. Ordered another item with the refund. Waited a month for shipping confirmation only to be told it’s out of stock again. Not going to shop with kooding again. Found other better websites.”

Posted 4 years ago

“Its been one month and my clothes have not shipped. Avoid this company at all costs.”

Posted 4 years ago

“Ordered items a month ago and still haven’t received shipping information. Contacted them via email. They ignored my 1st email, sent them a second email, and they responded that items were no longer available. I asked for a refund. No response to refund email. Sent them a second email, still no response and sent them a 3rd and no response. Guess, there goes my money!”

Posted 4 years ago

“I sent them an email about whether my order was shipped and end received an answer that most of my item had been out of stock and they are waiting to collect another one. The problem is I placed an order a couple weeks before that, how can it be out of stock but still available on the website (at the time I placed my order). Was it mean the brand didn’t consider the items of my order until it is out of it had been already out of stock at that time? And I’m also frustrate I didn’t even receive any information about that?”

Posted 4 years ago

“WARNING TO ALL BUYERS!!!! Order NEVER showed up. NO reply from their customer service, and they ignored the online contact form.”

Posted 4 years ago

“Kooding should be banned/ blocked/ deactivated completely useless ,waste of time, money and energy. This Kooding platform is a good example why some pleople don't trust online shopping. Total BS”

Posted 4 years ago

“Please do not buy from Kooding at the moment. They used to be a reliable place in the past, but I am not sure what is going on with them. I ordered two separate items from them and within a three week time span they contacted me informing me that my items were never in stock. I am quite disappointed on how things have changed with the company and hope they can work something out to make it better.”

Posted 4 years ago

“Paid for fast delivery it’s been a month still no package or even a tracking number.”

Posted 4 years ago

“This has been the worst shopping experience I have ever had!! I ordered trainers for my young son (who had saved his own money!!) & got a pair of sunglasses!! They are refusing to give me a refund. Like a reviewer before me I wish I could give them a 0 star review!! Absolutely appalling - so disappointed & so very upset for my son!!”

Posted 4 years ago

“I agree with people in previous comments that this company has poor customer service, poor communication, and VERY VERY SLOW delivery. The website clearly said they "usually" ship in 3-6 business days, but now they curtly told me shipping will take 2 weeks and who knows how long it will take for them to deliver. They give off the impression that they don't put much care and effort into their service. I DO NOT recommend this brand. AVOID if you can.”

Posted 4 years ago

“DO NOT BUY I wish i would know about this review site before. No news since your purchased, no contact number only email. very slow service ever! I finally cancelled all items and asked for the fund. They stated that it would take few weeks or months?!!! MONTHS?? I asked for the refund reference number if they proceed. They said they don't have it but refund will take up to months depending on my bank. There is no such cases refund would take months. Besides, they have not proceed the refund yet. I shall file the dispute charges.”

Posted 4 years ago

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KOODING is rated 4.3 based on 975 reviews