KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order didn’t come, bad customer service, no replies.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Please note that your order was delivered on 3/29. Please check the tracking link that was sent to your email. You can also check this in your account page. According to our record, we have replied all your 3 inquiries. Please make sure to check spam folder as instructed when you contacted us. Please let us know if you have any other concerns.

Posted 1 year ago

“I sent many emails regarding my only shipment with you so far.. Please check and reply. My shippment is about to be TERMINATED by aramex in Hong Kong as you DID NOT RESPOND TO THEIR SIMPLE REQUIREMENTS?! The requirements are very simple, it's only two pdf through email.. Just a few klicks by your keyboard.. Very simple.. Is this how you deal with customer care?! Ahmed”

Helpful Report

Posted 1 year ago

Thank you for your feedback. According to our record, your explicitly asked us to ship to a forwarding company. We delivered your order to the address that has been provided accordingly. We have also replied all your email inquiries, please make sure to check spam folder as instructed when you contacted us. Please let us know if you have any other concerns.

Posted 1 year ago

“Item was way too small, it does not fit. The fabric was of poor quality too.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry your order didn't work out. You can always return by following our Return Policy for easy return. Please let us know if you have any other concerns.

Posted 1 year ago

“it was not good for me, large on me and I waited more than 1 month for it to be delivered.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we are sorry to hear that you are not satisfied with your order. We apologize for the delay on your order due to Lunar New Year and if you would like to return the product, please follow the instruction on https://www.kooding.com/returns. Once again, we apologize for the inconvenience. Thank you

Posted 1 year ago

“Partial delivery vs full payment without any comments except "out of stock". Looks like it is my problem now, not theirs. Disgusting service.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry one of your items was out of stock. We have sent an update to your order and issued refund back to original payment method. You can check for details and shipping information in your account page. Once again we are sorry for the inconvenience and don't hesitate to contact us (https://www.kooding.com/contact-us) if you have any questions.

Posted 1 year ago

“I have not received the order”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Based on our record, your order was delivered on January 14th at your mailbox. Please check your email for the tracking information. Thank you

Posted 1 year ago

“I paid for extra to get my order in 3 days and have not received my order yet and I can’t even track my package .”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Accordingly to our record, your order was shipped within the time frame that was shown during checkout and was delivered within the promised delivery window. Please note that every provider has different time frame in delivery time and it's not always 3 days. This is also clearly shown during checkout. Please let us know if you have any other questions.

Posted 1 year ago

“Awful... Both items I ordered were out of stock and they kept my money!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Regarding your order, we had issued your refunds in Gift Card as the refund preference you've selected at checkout. Since you want the refund back to your original payment method, we've go ahead and issue a full refund to your original payment method. You will receive the refund in next few business days. Please don't hesitate to contact us if you have any issues at https://www.kooding.com/contact-us Sincerely, KOODING Team

Posted 1 year ago

“First and last online buying experience because of the discouraging treatment!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. According to our record your order was shipped as promised and delivered accordingly. If you have any other concerns, please don't hesitate to contact us.

Posted 1 year ago

“The headbands are non-returnable. One of the hair bands I ordered looks different compared to the picture. In the picture, it’s rainbow, but I received black and white. I only like one hairband. The rest are poor quality. I wish I could get a refund because I didn’t open it and won’t be wearing them.”

Helpful Report

Posted 1 year ago

“The size chart is wrong. They should checked size chart before post it. It caused me ordered small size of Hanbok skirt but it didn't fit me at all, requested for return but you didn't respond me at all.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We are sorry to hear that the size didn't work for you. We will forward the feedback to the brand that sold the product. Regarding the return, based on our record, we don't see the return request. Please request the return at https://www.kooding.com/returns. Please contact us at https://www.kooding.com/contact-us for any questions.

Posted 1 year ago

“It took forever to the delivery despite paying shipping charges! I had ordered clothes for an event. Clothes were delivered 10days after that.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We are sorry to hear that your package arrived late. However, we noticed that your package was shipped within 3 days from the purchase date via DHL, which usually take 2-3 days to deliver. Upon checking your tracking number, we did notice DHL took longer than usual due to some air traffic and customs complications. Once again we are sorry for the inconvenience.

Posted 1 year ago

“Bad quality and design. So disappointed.”

Helpful Report

Posted 1 year ago

“Horrible! Would never order nor recommend them! Never received my order, but they sure got their $”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Based on our record, your order was delivered on September 6th and it was received by a person living in the address you provided. If you have more questions about your order, please contact us at https://www.kooding.com/contact-us. Thank you

Posted 1 year ago

“Received a fake bottle of perfume. Will not shop at this website again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we are sorry to hear that you are not satisfied with the purchase. Please note we only carry authentic products from our partners and according to our record, you purchased 2 perfumes and one of them was defective. As we have communicated over the email we have fully refunded the defective product. We hope you find our solution satisfactory as we strive to do our best to take care of our customers. Please let us know if you need any other help. Thank you

Posted 1 year ago

“Because my parcel not received yer since 13/7/2022”

Helpful Report

Posted 1 year ago

“No respond at all”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Based on our record, we have responded to your inquiry within 24 hours on July 2nd. Please check your spam folder if you haven't received our emails. Please let us know if you have any other questions. Thank you

Posted 1 year ago

“*** POOR CUSTOMER SERVICE *** I purchased four containers of shaving cream and realized that I purchased two of the same scent only after they sent the email confirmation and just wanted to change to a different scent. I immediately sent an email to the customer support contact and did not receive a response. After two days followed up and was told that unfortunately the order could not be modified as the shipping location does not check the emails and is in a different location and the package was already shipped. "We apologize for the inconvience"! I asked if the item can be returned once I received the item but was told NO as it is not allowed. There was definitely enough time to change the items out before shipping if the company had better internal communication and cared about the customer.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry to hear you were not able to change the wrong order you placed. While we do our best to accommodate the changes after the order is placed, this may not be guaranteed especially when you place your order out of our customer service business hours. Please note that your order was placed at 3:30am PDT and was shipped within 4 hours of the order placement by one of our providers. Unfortunately, this was out of our business hours and we could not change as we explained in our email to your inquiry. Thank you for you understanding.

Posted 1 year ago

“Poor quality and high price”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we are sorry to hear that you are not satisfied with your purchase. We will forward the feedback to the brands that sold your products and please check our return policy for dissatisfied products https://www.kooding.com/returns. Thank you

Posted 1 year ago

“I have been trying to return an item that wasn't what I expected it to be. I first tried to return it within the return window but didn't receive any help after I submitted a return ticket through your website - I then tried to reach out to your customer support and have not received any response...now my item is out of the return window and I am extremely frustrated. I would like assistance in returning my item (item no. #US86A1D7)”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We have reviewed your inquiry, and it looks like when you first contacted us on 3/23, it was already passed the return grace period. We have also replied to your inquiry on 3/24 explaining the above reason. Please make sure to check spam folder if you did not get our response to your inbox. If you have further questions regarding the return period, please kindly visit our Return Policy page: https://www.kooding.com/returns.

Posted 1 year ago

KOODING is rated 4.3 based on 975 reviews