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KOODING Reviews

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

4.3

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a number of items from this website, but the most expencive one (a jacket) was out of stock. I contacted them through email and got an answer saying I would get a refund for the jacket. I replied to the email several weeks later explaining that I had not got any money back from them, and have not heard from them since. Now I am really frustrated because it was a lot of money, and it is NOT okay to just ghost me like that. It has been MONTHS! Also, since I am a student I really need to get that refund as soon as possible...”

Posted 3 years ago

“AVOID THIS SCAM WEBSITE AT ALL COSTS! they take your money and GHOST you. PLEASE LEARN FROM MY EXPERIENCE AND AVOID THIS SCAM WEBSITE AT ALL COSTS. Order items two months ago (I live in Japan so I was expecting fast delivery) but I did not receive any update. I even tried to cancel all my items but I got NO NEWS from them either. I've spend 200$ and i won't give up until I got my refund but do not make the same mistake as me. i will leave bad and honest review on every site and even on social media to warn everyone. Seems like this is the only way to get their attention and get your refund. I suggest everyone that has been scam to do the same thing and leave bad reviews as much as you can.”

Posted 3 years ago

“i've got a missing item, i tried to reach the customer service for months but never got a replay.”

Posted 5 years ago

“Ordered a double coat in the “charcoal” color. There was also an option for “dark gray” which was advertised on the website to be the darker of the two, resembling actual charcoal. I desired the light gray looking product, therefore selected “charcoal” as advertised. I expected to receive the lighter gray product. However, when the product arrived, it was in the darker gray color that resembled charcoal. Very disappointed about the misleading information. See pictures attached. Other than that issue, coat arrived very quickly and fits well.”

Posted 4 years ago

“Alright. I'll be giving a deatiled review to all who may think about ordering and explain how the site works. Kooding, basically, features clothing from a large number of Korean brands. They, themselves, don't really make clothing. When you order through Kooding a shirt, they will contact brand X that created the shirt, it will be delivered to their warehouses, and shipped from there to your address. So, my experience. Total shipping time, from placing an order, to it being in my hands, was one month and one week. Kooding has 3 order stages, basically, 1. We got your order. 2.We contacted the brand you ordered from. 3. We shipped it out. Stage 1 was done in one day. Stage 2 had an estimated time of 3-6 days, with a supposed maximum of 15. It took 21 days, roughly. I attempted to contact them through mail on day 13, and on day 18-19 asked for a refund, and got no response. Someone said here they are only active on Instagram, though. No holidays occured from my time of order (December 5) to explain why it took more than 15 days. Shipping itself was just 2 days untill it arrived in my country, Korea to Middle East. Rest of the time was the country's mail, which is unrelated to Kooding. Items are great quality and size, exactly as ordered. The site isn't a scam by any means, fairly priced and actually delivering, only reason it doesn't get a 5 is because of the time it took to ship it. Generally, would 100% order again, but do know it'll take more time than they clIm, although 1 month from Asia to my home country is pretty standard.”

Posted 4 years ago

“It is taking forever to refill the items. And they don't show how much longer it is going to take. The purchasing experience is very bad.”

Posted 4 years ago

“I noticed a lot of negative reviews were written in the past two months, so I'm adding this comment. I've ordered from the site 3 times. The first 2 orders had no issues. The third order, which I placed in early September, was delayed, and I learned from the customer service rep at Kooding that it was due to the Chuseok holiday (Korean Thanksgiving). Many Koreans take off this time of year. So that might be way many orders were delayed. I finally received the package last week. Customer service was great on the two occasions I reached out to them. I've been to Korea twice, once over Chuseok. Koreans have an intense work culture and Chuseok is a big deal for them. Even though it felt inconvenient to receive the package late, I would rather see Korean families have time off together than receive a package on time. Quality of all products I've received has been great, very similar to underground subway shopping in Seoul. Better quality for the price compared to what I pay in the States for similar items.”

Posted 4 years ago

“I purchased 4 items and returned 2. For items eligible of return, there are two options: 1) Gift certificate with 8.99 deducted or 2) Refund to original method of payment with 14.99 deducted. I opted for the return credit on a gift certificate. The return was processed with a confirmation email, however, I did not receive the gift certificate. I reached out to customer service multiple times and have not received a response. This company is not doing honest business. The only way to contact them is through online communication. There is no customer service phone number. I will file an FTC complaint and encourage you to do the same if you experience unfair business practices as a Kooding customer.”

Posted 5 years ago

“It is the most frustrated and terrible experience I have ever had to shop at KOODING ! Took over a month from purchasing day, still not shipping out yet. Contacted to customer support, feedback was two items out of stock. Then cancel the order, another almost a month waiting for the refund !! It is not a joke!”

Posted 4 years ago

“It's been over a month and the clothes I purchased are still in the "brand fulfillment" stage. I tried contacting customer service, but it's been a week and they haven't replied. Honestly, save yourself the trouble and go to a different third party retailer. It seems like most of the stuff Kooding advertises isn't ever actually available anyway.”

Posted 4 years ago

“I bought earrings but I never received them because they were out of stock. More I have not received a refund which shocked me enormously.”

Posted 4 years ago

“This place scammed me. I tried to buy a turtleneck shirt the next few days later. I get a call from the bank saying that someone tried to use my credit card and that someone from this site was attempting to use it”

Posted 4 years ago

“I placed an order with Kooding for 3 items and a month later was informed the products are out of stock. They gave me an option to get a full refund or get a store credit. I requested a full refund in an original payment method but they did not give me a refund for another month. I finally contacted them and made a second request. I finally got my refund a week after but it was not a good experience and I don't want to recommend Kooding for online shopping. Their way of handling customer's requests makes me doubt if the company is legit.”

Posted 4 years ago

“I wish I can give Kooding zero stars if that is even possible! They never shipped anything and its been about 3 weeks and the order is still in process. WTF? I requested to cancel my order and guess what? $14.99 will be deducted from each order I made. (I bought three items so about $45 will be deducted.) One of the item only costs $10 and they are deducting $14.99!? That's a phony. DO NOT BUY ANYTHING FROM KOODING! THEY ARE PHONY! THEY ARE SCAM!”

Posted 5 years ago

“Do not buy anything from kooding. I never got anything from them. They never deliver and no refinds, it's been over 3 months waiting and they send me email that, they don't have in stock.”

Posted 5 years ago

“DO NOT BUY ANYTHING FROM KOODING. Customer service is terrible! I regret spending 100+ on this website. I never got a single one of my purchased items. No doubt the WORST shopping experience I’ve ever had.”

Posted 5 years ago

“First of all I payed about 67 euro for the items. After a week they Said 1 item was out of stock so u chose to refund my money cause they Said that if I wanted something else I needed to pay shipping Costs again cause my order was allready send. Then I live in the netherlands but what they say about delivery time is not True it took almost 7 weeks to arrive. Then today I got a card from The local post office that I could get my package but j need to pay an aditional 20 euros because of Customs. Kooding responded with that they never have issues with Customs but sometimes it can happen and that they cant do nothing for me as I agreed on there terms. I don't care how cute there products are I will never ever order again.”

Posted 5 years ago

“I ordered 2 items from there and paid $60 USD but the item never came at all!! they are really dishonest and cheated me of the US$60 basically.”

Posted 5 years ago

“Horrible quality and customer service will never get back to you regarding your complaints. Never ever buy from this site”

Posted 6 years ago

“Love them! The modern hanbok is beautiful! I have several pieces from this line.”

Posted 3 years ago

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KOODING is rated 4.3 based on 975 reviews