KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shirt arrived in great condition”

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Posted 9 months ago

“I love the product! I’m using it for 11yrs. & I’m still loving it! Excellent product 💕”

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Posted 10 months ago

“There are always problems on my order, the procedure is too slow, I placed a order on 5/31/23, until today ( 6/28/23), I have not received my order yet, I even don’t know when I can get the order ☹️ Seems like the seller changed again the shipping date to mid-July”

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Posted 10 months ago

Thank you for your feedback. First of all we apologize for the delay in your order due to high demand of the product, which was backordered from our provider. We hope to serve you better next time and we truly apologize for the delay.

Posted 9 months ago

“Good quality clothing and very pretty designs. Also the sizing is very accurate”

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Posted 10 months ago

“I got the product finally but it was very late, the tracking number just said that USPS never received it for the 2.5 weeks I was checking. When I contacted Kooding both by email and phone they’re only response was “we received your inquiry and we’ll get back to you” and they NEVER got back to me. I finally reported it to PayPal to get my money back and 2 days later the package showed up in my mail box.”

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Posted 10 months ago

Thank you for your feedback. We are sorry to hear that you had issues with the order. However, based on our record, we have responded to all your inquiries. Please check your spam folder if you have not received them. Regarding the tracking of your package, as explained in the email, your order was in transit to the destination country. Please contact us at https://www.kooding.com/contact-us if you have any further questions.

Posted 9 months ago

“Absolutely love the hat!”

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Posted 10 months ago

“Item not in stock; only let us know after waiting 3 weeks for delivery”

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Posted 10 months ago

Thank you for your feedback. We are sorry to hear that the products were out of stock. Based on our record, unfortunately USPS had lost your package and we tried to reship your order. However, we didn't have enough inventory to reship your order at that time and had to issue a refund. Once again, we apologize for the inconvenience and we hope to serve you better next time.

Posted 9 months ago

“Love everything I bought, can't wait to shop here again!!”

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Posted 11 months ago

“粉底液沒有押頭很難用”

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Posted 11 months ago

Thank you for your feedback. We are sorry, but we would need more information to assist you with the issue you are having. Please send us an email at https://www.kooding.com/contact-us and we will be more than happy to assist you.

Posted 11 months ago

“Prompt delivery”

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Posted 11 months ago

“Free shopping is very good.”

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Posted 11 months ago

“I wonder wether kooding has phone apps, it might be easier for me to purchase, I am a fan shopper at Kooding”

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Posted 11 months ago

“I havent received my order and i cant track the order. I sent email asking my order and havent got any reply.help!!!”

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Posted 11 months ago

Thank you for your feedback. We are sorry to hear that you have not received your order yet. We have already replied to your email and we will get back to with additional information on your order to your email. Thank you for your patience.

Posted 11 months ago

“I still haven't received an update of the shipment. The package hasn't arrived”

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Posted 11 months ago

Thank you for your feedback. Based on our tracking record, your order was delivered on 5.22.23. Please contact us at https://www.kooding.com/contact-us if you have any issue with the order.

Posted 11 months ago

“I ordered two items on April 15th and paid the extra $16.99 for expedited shipping as I absolutely needed the items to arrive by April 21st. Realizing after I made the purchase that they take days to even ship the items, I went ahead and submitted a cancellation request prior to the shipping. I received no response from them whatsoever, instead receiving a message that my items had shipped two days later. After sending them another message about this via their contact form, email, and social medias since I could not be sure they would answer, I finally get a response out of them. Given their lack of response, I told them I was expecting a FULL refund, including shipping and that I refused to pay the $9.99 return fee as well. They didn't respond until after I messaged them TWICE, to which they doubled down and told me I would have to pay the fee. I messaged them three times regarding escalating the issue and they refused to respond after several messages. On the 30th when it had more than two weeks since I had placed the order and had yet to receive it, I opened a dispute with AfterPay as KOODING could not be trusted to actually respond to open customer inquiries, even after emailing them twice, sometimes three times in a row. They doubled down and tried to claim that I refused delivery, which I did not. I even reached out to DHL to confirm such and KOODING still refused to respond to me. AfterPay helped mediate the dispute and KOODING tried to resolve the matter by refunding all but $31.99 of my transaction for shipping costs and return fee. They seriously tried to charge me $31.99 for an order I NEVER RECEIVED. After many messages and escalation, it wasn't until I said I planned to sue in small claims that AfterPay (not KOODING) agreed to give me back my $31.99. Throughout all of this KOODING refused to respond to my emails and only corresponded with AfterPay. I would not recommend this company to anyone in fact I would strongly advise AGAINST doing your business with them unless you plan on being ripped off and continually ignored. There is some seriously shameful incompentency here and a sincere lack of care for their customers. When my package didn't arrive I should have been met with an immediate refund and customer care coming to a proper resolution, not with blame. I shouldn't have had to fight tooth and nail for something where I so clearly needed assistance and was deserving of a refund. It looks like they have a tendency to reply to reviews on here so let me preempt that by refuting some things they said to AfterPay: I did not make false claims in my dispute against them, nor did I ever refuse delivery of any package (and I have the chat transcripts with DHL attesting to such). Yes, I was upset at first about my order not arriving when I expected it by and did try to cancel it initially, but the order simply NEVER arrived, and they tried to use my initial cancel request as a smokescreen for them simply never delivering my order. Don't let these people fool you, they don't care about you or your happiness as a customer, they literally only care about your money and will fight you tooth and nail for every single penny if they find any opportunity. Do not give these fools any of your business. There are much better websites out there which offer similar products. You can also usually buy directly from the brand without KOODING's markup.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We apologize that you were not satisfied with our service. Regarding the processing and shipping time, it’s clearly stated in the product page as well as at the checkout. We also processed the cancellation and the refund according to our shipping policy.

Posted 11 months ago

“Difficult to pull out tank.”

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Posted 11 months ago

Thank you for your feedback. Regarding your inquiry, we are sorry but we don't completely understand your inquiry. Please contact us at https://www.kooding.com/contact-us and we will be more than happy to assist you.

Posted 11 months ago

“Takes to long to get the product. Some clothes look good some clothes does not match with how it looks on the model. Maybe the lighting is better in the picture. Email questions takes to long.”

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Posted 11 months ago

Thank you for your feedback. We are sorry that you were not satisfied with some products and the service. According to our record, the order was shipped and delivered earlier than expected time stated at checkout. We have also replied to all your inquiries, please check your spam folder if you have not received them. Regarding the product, we will relay your feedback to the brand.

Posted 11 months ago

“I am very satisfied with my purchase from the KOODING.com. I received exactly what I ordered, the delivery was accurate and surprisingly fast. I intend to shop on your site in the future. I love Korea”

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Posted 11 months ago

“물건 받지 못함”

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Posted 11 months ago

Thank you for your feedback. We are sorry to hear that you have not received the order. Based on our record, USPS may have an issue and the delivery is taking longer than usual. We have already issued a full refund to your original payment method. Once again, we apologize for unforeseen issue from USPS and hope to serve you better next time.

Posted 11 months ago

“EVERYTHING WENT WELL WITH MY PURCHASE. PRODUCTS ARE PERFECT. THANKS”

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Posted 11 months ago

KOODING is rated 4.3 based on 975 reviews