| 
                                            Shipping & Delivery
                                         | |
|---|---|
| 
                                            Delivery Methods                                         | 
                                                Postal Service, Courier                                             | 
| 
                                            Average Delivery Time                                         | 
                                                Over 7 Days                                             | 
| 
                                            On-time Delivery                                         | 
                                                                                                    Greater than
                                                                                                83%
                                             | 
| 
                                            Accurate And Undamaged Orders                                         | 
                                                                                                98%
                                             | 
| 
                                          Customer Service
                                       | |
| 
                                            Communication Channels                                         | 
                                                Email, Live Chat                                             | 
| 
                                            Queries Resolved In                                         | 
                                                6 - 12 Hours                                             | 
| 
                                            Customer Service                                         |  | 
| 
                                                                                                                                                                                                                      Returns & Refunds
                                       | |
| 
                                            Returns Process                                         | 
                                                
                                                    Could Be Better                                                
                                             |