“I ordered the pink stack set. They were all thinner than the gold and silver I have. I tried to put them in my set but the pink were way out of proportion and the color was not as shown.”
“I had to reach out several times about the status of my order. Apparently my order was missing. When my order finally arrived, it was not as advertised. The bracelets are to small, very tight with not enough stretch.”
“Basically one of the worst purchases I've made for Christmas. My granddaughters love these gold stretch bracelets. I ordered these for a grandsons girlfriend. However, I'm ashamed to give them because they are so tiny and look like nothing on your wrist!!! It would take 10 stacked for a statement. They are much too pricey for that. It took too long to get them also. Will never purchase again from you”
“I was not happy with the customer service end. I placed an order realized it was wrong and immediately tried to cancel. It sent an email and three days later. They said it was too late. That’s bogus. Had to return the order.”
“I ordered a ring November 21. I have not received it and the tracking information hasn’t progressed since November 29. I would like help/information about this order. Will I eventually receive my order? I ordered jewelry from Mint & Lilly last month and received my order in 7 days.”
“I waited 10 days for delivery. On the due date I received a message saying that my package had been delivered. It was not. When I let Kylar Mack know, they wrote back that it may have been a to someone else by mistake, or that the company sometimes say an item has been delayed but it may actually arrive a few days later.”
“Unresponsive customer service.
Never received a refund just a store credit when there policy says they refund to original payment. We wanted to do an exchange but it's too complicated. Just terrible customer service.”
“I never got the product. Was shipped to wrong address. Someone was messaging me about the situation. I just asked for the product to be resent to the correct address and now they have stopped responding to me.”
“I bought a set of 3 silver bracelets and within 3 months they turned bronze-dirty. I asked for a refund but they just sent me another set. Not thrilled.”
“I love Kyler Mack bracelets. BUT…..was not happy at all with the pearl bracelet that I just received. The quality is cheap and nothing like the silver and gold bracelets that I have. I am so disappointed. That’s why I gave it only 1 star.”
“I ordered a stack of Goldby bracelets from your company. I measured my wrist at 6 1/2 inches to see if the bracelets would be to tight or a little loose which I wanted. I had room for a loose fit so I ordered the 6 1/2. I was disappointed that when the bracelets arrived they were tight on my wrist. The fit was uncomfortable. However there was no place to call and ask for a return and repurchase the next size up.. (7.5 nches). Perhaps we could resolve this issue and I could return the bracelets and buy the larger size. Please contact me through my email. Cassi Foran”
