“Very poor quality items. Definitely not what I was expecting. Definitely will not order anything else from this company. Will be requesting a refund.”
“I received the wrong product and have asked a representative at Kylar Mack To please send me a replacement with the proper item. I ordered two of the 2 mm gold filled bracelets initially and then I ordered three more. The second order came in yellow gold and not rose gold. I was told I made a mistake and I could return the item and pay for shipping for the return and then reorder it and pay for shipping again a third time. I asked them to waive this given it was a system issue. I'm still hopeful they consider my request and send me the proper item.”
“My name is Clair Deyo I ordered three stacking bracelets on 8/18 and should have been delivered on 8/23 have not received them and the tracking is showing me that the item has been to different receiving stations. I will appreciate if I am given an update. Thank you”
“I placed an order and the delivery was set of 08.20 the package was undeliverable due to inaccurate address. My Address was correct and I receive packages daily. I tried to Call Kylar Mack - the listed Google number goes straight to VM. Left a VM. I emailed twice and keep getting we'll reply in 2 to 3 days. They took my money pretty quick. I'm not sure if this site is as complete scam? But I cannot find out how to reach them. I may have to call my bank next to report fraud. I'll give them until mid-week to reply.”
“The quality is bad. The bracelets were crumpled and when put on looked like beads were missing. The ones I purchased a year ago from you were of good quality! Did you change manufacturers?”
“This is NOT a review of KM bracelets, which I have purchased, but rather of KM’s attempts to extract a review from a customer who has yet to received her order!! This is the second attempt to get a review so I’ll review what has happened so far to me: I have waited too damned long for my bracelets to arrive!”
“I had a terrible experience with Kylar Mack. The shipment arrived 3 weeks late and missed my daughters birthday. I then tried several time to contact them to get a return # from them and they never sent the information they were supposed to. Now i am surre that I will have to fight them for the $$ .
Horrible company!! Stay away”
“We ordered three bracelets from Kylar Mack as a gift for my mother-in-law’s 60th birthday. Since we live in Boston and the celebration was in Lake Tahoe, we ordered them ahead of time to ensure we had a gift ready for the trip. When the bracelets arrived, we didn’t try them on because they were meant to be a special surprise. However, when my mother-in-law (who is petite) opened the gift, the bracelets were so small that she couldn’t even get them past her knuckles.
We contacted Kylar Mack on 7/28, and their response was to direct us to their return center link, stating that returns and exchanges are accepted within 30 days. However, when we attempted to process a return, we were informed that the items were non-returnable because more than 30 days had passed since the purchase.
Despite several follow-up emails (on 7/29, 8/1, 8/6, and 8/12), we never received any further responses. We’re disappointed because we spent $137.30 on these bracelets ($80.08 for the 3MM Gold Ball Bracelet and $49.14 for the 4MM Gold Ball Bracelet, plus taxes), and they are completely unusable.
We don’t enjoy leaving negative reviews, but after weeks of trying to resolve this and getting no help, we felt we had no other option. We are even willing to provide pictures of just how small these bracelets are. All we wanted was a resolution, but instead, we were left with a frustrating experience.”
“I bought bracelets for 49.00$ and was charged 141.59$ and have been emailing them to fix their mistake. They said they needed prof so I sent them a screenshot of the amount they needed to refund me and now they will not answer me back. DO NOT buy from this company . They will rip you off. Now I have to file a grievance and report them
Terrible company”
Hi Donna!
As mentioned over email you were looking at the unit cost of returning 1 bracelet but you have 3 to return so there is no issue.
Thanks
Kylar
“These are the worst cheapest looking bracelets. Made very cheaply plastic beads on a string charging hundreds of dollars. They're all bent up different sizes. I returned them.I had to pay $6.00 to return them for junk. DON'T BUY Customer service is horrible.They don't communicate.They don't care.”
Hi Antoinette!
I'm so sorry you hate them :(
No problem at all! We accept returns and exchanges within 30 days of purchase.
You can request a return here:
https://kylarmack.returnscenter.com/
If you would like to make an exchange please place a new order for your desired item on kylarmack.com. You may do this now or after we have processed your return for the original order.
Returns are processed within 10 business days of us receiving.
Thanks
Kylar
“Quality was awful. Tiniest beads ive ever seen as well as kinked up. I returned it and they received it 4 days ago but I have yet to receive a refund. Awful company.”
“I ordered the bracelets thinking they were 14k gold and the were not. I have been trying to return them and waiting for the review to return the bracelets to be completed and it’s been 4 days. Not a happy customer”
