“Non-existent customer support. I sent multiple emails trying to correct the wrong shipping address and never a word in response. I have been a repeat customer until now. Never again!”
“I thought the website was confusing. I never used Shop, and was surprised that they were able to access my credit card info. I did not know the transaction went through, so placed another order. I realized my mistake and e mailed customer service within minutes. Bottom line, I received 2 of the same item, which I do not want. Now I am hearing it is non returnable, even though it was unopened. I do not understand why, and have asked several times.”
“I received the 3 bracelets and they are too small. I have yet to be able to start a return or replacement. Not happy at all your customer service sucks.”
Hi there!
No problem at all! We accept returns and exchanges within 30 days of purchase.
You can request a return here:
https://kylarmack.returnscenter.com/
If you would like to make an exchange please place a new order for your desired item on kylarmack.com. You may do this now or after we have processed your return for the original order.
Returns are processed within 10 business days of us receiving.
Thanks
Kylar
“Just FYI, don’t want this published. Earlier (year or so ago) I ordered a set of 3 beaded bracelets that came together, 6-1/2 inch. They were very well made and substantial in weight. I loved them. Daughter loved them too and I gave them to her. These are much smaller beads and flimsier, no not the quality of the others. Very disappointed.”
“They were way too small would not even go over my hand. Ask if i could get a return so I could get the bigger size. No response . Not happy I can’t even wear.
Marla Haddock
405-924-0942
merlgirl306@gmail.com”
“I have sent you two emails into. I am not happy with this purchase.. However, I have been extremely happy with previous purchases on gold. The silver is not what I was hoping for. I would really like to be able to return them and get a credit with you so I can purchase more of the gold bracelets if someone could please reach out to me.
Kmay6980@gmail.com
Mary Kris May”
“Had a sizing issue with my order…
Want to exchange for different size and have to go through returning and re- ordering. A bit inconvenient, but ok, I’ll do that. And paying additional shipping is annoying, but ok, I’ll play nice.
I start return process for my original purchase and pricing is not correct vs. what I paid. Emailed company to help with this issue- no response.
So I am still waiting for assistance with this issue.
If I don’t receive it, I will dispute the charge with my credit card company. Would rather resolve it and just get my amount paid returned to me. Hope this gets someone’s attention at this company that can resolve this simple problem. Order # 77099”
“I still have not received my order and I will not have it in time you told me to wait it may show up but it hasn’t I have been trying to reach out and no response”
“I ordered 5 sets of 3 for Christmas presents. One person said they were too tight and I emailed you to ask to exchange for the larger size.
No reply, second email.
Still no reply.
Went on your website and filled it in the form on your website. Then was told it was past the deadline and nothing could be done. I explained that I waged to exchange the bracelets for the larger size. I did not want a refund I wanted an exchange. And I would have spent more money.
I was told again I missed the deadline. Really dumb customer service process.”
“This has been a terrible experience. I’m only giving 1 star because 0 isn’t an option. My order was over $200 and was never delivered. I emailed Kylar Mack and they said to wait 3 more business days. After that I emailed again and they won’t even respond now. It has been over 2 weeks now. I called the phone number on the website and it says unavailable. Is this entire company just a scam?”
“This is the second pair I have ordered. The first pair I gave to my daughter. They were perfect. The pair I received the bracelets are different sizes. They are not the same.I’m very disappointed.”
