“Hi I am very happy and satisfied with the products I ordered.price also reasonable.delivey very quick.have spread a word with my family and friends too.thankyou”
“The unstitched blue Marakshi dress don’t have complete details with it…i gifted it to someone so I caused embarrassment for me.
The other 2 articles are good, like them.also your shipment is fast. And you responded to customer is a good thing”
“Please don’t waste your money, go direct to the designers or brands website and order from there. It’s not worth I ordered a dress never got it on time and still waiting for the refund @laam you need to work on your standards.
It’s literally worst customer service ever received by any online brand”
“Please LAAM team you can do better,
Fabric is not good quality.
Could you please advise me what should I do??
I can’t even zip up the pant!!!
Please Laam team help me”
“When you are ordering Farah Talib Aziz unstiched luxury lawn please be careful. The description of the clothes do no match the pictures provided. The unstiched dress do not have enough fabric to make full length shirt. The return policy is complicated and pathetic.”
“Bad experience, my mom ordered dress for me and my two daughters they sent wrong shipment ( not even close to the order) after many time back and forth they accepted return and now for month , waiting for refund or exchange. As I emailed them many times still no progress”
“Pathetic customer service by Laam and its courier service provider. My order not delivered yet and its marked as delivered. Laam saud its delivered but not investigating my case.Neither Laam or Courier service taking care of this it has been 2 days I am chasing both companies.
Laam please don't reply with general comments to send email on customer care I am contacting you by email and WhatsApp but invain, you guy even don't read my emails properly and reverting with reply items delivered.”
“Do not order from laam, bad customer service. Fabric is not good quality. After receiving the parcel recieved invoice from fedex to pay £70 custom tax duty. Laam don't mention this when replacing the order. Now they say its the custom duty in your country. I always order from Pakistan never paid any tax duty.”
“Do not order from laam, bad customer service. Fabric is not good quality. After receiving the parcel recieved invoice from fedex to pay £70 custom tax duty. Laam don't mention this when replacing the order. Now they say its the custom duty in your country. I always order from Pakistan never paid any tax duty.”
“Worst quality clothing! Sizes are way off!!!! Returns and refunds aren’t easy! And when you reach out to them - they blame it on the actual company selling stuff and don’t take responsibility at all. Would never buy from them again.”
“Extremely bad customer service, delays in delivery with no correspondence from their end.
And when asked about it. They get all touchy about why were they called unprofessional.
Not the kind of platform they claim to be.
Very disappointed.”
“International Orders are mishandled.
This is not the first time a shipment has been sent to Dubai to us. The shipment is weighing hardly 2 kg, mentioned commercial and has been charged with customs duty which we have never been on international orders. My concern is why isnt this mentioned upon booking the order. Its a hefty AED 181 of amount and a complete rip off for customers as a hidden charge never mentioned. These charges are always paid by the seller on all major platforms selling internationally if the shipment in paid in advance.
We have paid administrative charges for couriers before but it is hardly 15 dhms upon receiving the shipment.
We have paid for shipment with our purchase and this was never mentioned by LAAM.
Disappointing service in terms of hidden charges and now I am running after DHL to deliver it today as we have started our Eid holidays. This should not be a last minute chaos when the order was placed on 4th of March 2023.
Please get your administrative issues solved. You are not at all closer to any international handling despite being a big platform. The receipt was wrongly made, order was corrected after multiple phone international calls, customs/duty not sorted by LAAM.
Horrible experience!”
