“I ordered in feb 2023 the said they'll be shipping in 5 april but no response then I insisted on delivery they said will be shipped on 11th april but even then no delivery. 2 months of wait and i have nothing to wear on eid.”
“This is the second time they’ve delivered wrong sized product and offered 30% discount instead of replacement or full refund. Im an international client so they expect me to bear the loss.
Please bear this in mind before spending thousands, you may receive the wrong product and not get a replacement or full refund. I have never experienced this with other retailers/designers. I feel they should include this in the t&c so that customers can make an informed choice, especially if they’re spending copious amounts of money. Not sure what the consumer law is there to protect customers in Pakistan.”
“Do not order from LAAM website. After having received my outfit, received an invoice from FedEx for £70 ! Never had to pay this with other deliveries from Pakistan. LAAM are deceiving their customers by not being totally transparent with shipping costs. Contacted LAAM who were not very helpful at all, they say it is their T&Cs
Will not be ordering from them again!!”
“The worst website ever to deal with. Don't ever try to do a return. I paid 350 or an item and we refunded half saying they returned based on exchange..first that not how returns work and the exchange rate have moved half that amount. This website and people who work and run are frauds and cowards. Do not use them!!”
“My experience with laam is always great... they coporate reply and help you in every situation as much as they can..and they provied 100% original branded clothes”
“I had to write a review after a month of waiting for their ilogical offer.
I ordered 5 dresses, 2 of them comes without body parts. Lots of parts are missing. I paid more than the dress price for the Duty tax for Belgium. For 5 dresses I paid 184 euros and 80 euros for shipping. Which are more than the dresses cost. I would happy even after paying lots of money if would get all my dresses completely. They keep telling us to wait and now they are offering me a 15% refund just for the value of the dress. I am totally upset and never will suggest anyone purchase from abroad. It is so costly and when you do get not even your complete order.”
“To all international buyers, please do not buy from LAAM PK as they will make you pay customs and duty charges. These can be paid by the business and reclaimed, which an individual buyer cannot reclaim resulting in an expensive purchase.
Unexpected today I was taken by surprise as I received a letter from FedEx asking me to pay £111.59 for customs and duty charges. I have never had to pay these charges for any of the other Pakistani brands, hence, this was a big shock. I contacted LAAM PK and was told they have a printed “The order will be subject to customs and duty charges upon delivery, based on the tax laws of the shipping country.”
I still fail to understand why these are not applicable to purchases from other Pakistani brands and why only LAAM, especially with the clothes coming from Pakistan. This means my dresses have cost me more than their worth, so what is the point in shopping from Pakistan if you are going to make the buyer pay the same price equivalent to one dress? Should have bought it directly from Mushq as they were offering full lining under the sleeves which was refused by LAAM PK and doesn’t have any hidden charges.
Also, LAAM PK delivery time is 10-15 days as shown on their website, but this was delayed. They said the supplier is delaying them and when I insisted, I needed them for an event and should have made a direct purchase from Mushq, LAAM PK speeded things up.
Please be vary and don’t be fooled by the delivery timescale given on their website.
Overall, my purchase has cost me £217.42 (cost of dress including shipping) + £111.59 (custom & duty) = £329.01 which means each dress cost me £164.50. It is not worth it at all. The cost of one dress including shipping is £108.71, so you can see I had paid customs and duty more than the cost of one dress.
My advice is to buy directly from the brands and don’t be fooled and spend your money well.”
