Lacoste Reviews

Name: Lacoste
Address: Alte Ricklingerstr. 59 – 61, Garbsen
Rating: 1.83

1.8 Rating 47 Reviews

21 %

of reviewers recommend Lacoste

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About Lacoste:

Lacoste is a high-end clothing company founded in 1933 that sells high-end clothing, footwear, perfume, leather goods, watches, eyewear, and most famously tennis shirts.

Visit Website

Phone:

0871 351 1001

Email:

service@shop uk.lacoste.com

Location:

Alte Ricklingerstr. 59 – 61
Garbsen
D 30823

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Anonymous

Lacoste 1 star review on 26th January 2023

Anonymous

Keri Labrecque

Anonymous

Anonymous // 01/01/2019

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“Anyone know the email address for their Data Protection Officer or Team please. It is almost boarding on being illegal how it is hidden and Customer Support Staff actually state "In case we give it out incorrectly, we are told never to provide the email address! I want to check where my complaint is with a pair shoes that were only days old, that were "Not fit for Purpose" under the law, but I think my complaint is not even being investigated, hence whey they will nor share my data on me as I requested. This has been going on since August!”

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Posted 1 month ago

“Disappointed with Lacoste's customer service. Bought shoes that quickly developed a torn sole - clear manufacturing defect. Despite providing evidence over 2 weeks, Lacoste dismissed it as "normal wear and tear" without proper explanation. FYI: Torn soles aren't normal wear! It's a product defect. Lacoste refused refund, ignoring consumer rights. Beware before purchasing - their "customer satisfaction" doesn't seem to extend to addressing legitimate product issues. Will pursue this further. Advice welcome from anyone who's dealt with similar situations. #LacosteQualityIssues #ConsumerRights”

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Posted 4 months ago

“MEN'S ULTRA-DRY MINI PRINT GOLF POLO deteriorated on the very first day from the car seat belt, leaving irreparable marks. Refund was refused due to clothing being worn.”

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Posted 5 months ago

“I have never had any problem with ordering and receiving merchandise. The return and refund process is another story. I followed their instructions and did not receive a refund. Sent 3 email messages and received no response. 2 phone calls with promises of refunds never happened so far. I probably will continue to purchase because I love the products but try to not ever have to return anything. Sad.”

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Posted 1 year ago

“Made 2 orders for $500 , they canceled both of them , So I just can not understand what is going on and why they just keep canceling orders. Is it "high-end clothing company or what is it. Terrible customer Service and terrible experience .”

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Posted 1 year ago

“Paid extra $20 for 2 days delivery, package still on the way, will arrive after 5 days! 9 days gone. Was boyfriend birthday gift, thank you Lacoste”

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Posted 1 year ago

“Every time I order from Lacoste official website I always wait over 3 weeks before I get my order. Idk why I paid for express shipping.I called them today and spoke to the rudest representative name Cody who kept refusing to refund me for express shipping. He kept putting me on old then had the nerve to tell me I’m reading the processing time frame wrong online and all orders can take up to a week to process”

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Posted 1 year ago

“Wash these Polo’s once even in cold water and they will shrink about a whole size, no dryer used. I will never buy Lacoste again.”

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Posted 1 year ago

“Why would any buy Lacoste when they sponsor Putin supporting Djokovic?”

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Posted 1 year ago

“Online shopping very disappointing. I bought a pair of trainers and they delivered in a wrong address. I called and emailed them and they said is not their responsibility.”

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Posted 1 year ago

“I bought a pair of shoes online, I ordered them and the next day the price dtopped by £20, I still had not received the boots so I sent a e mail to customer services, asking if I could have the difference refunded, no reply after 4 days, so I rang them and explained the situation, There response was that they could or would not refund the difference, but I can return the boots free of charge to France, I would then have to wait for a Refund and then I can buy the boots at a lower price, so essentially send them back, repurchase and the same boots sent back, how stupid is this, why not just refund the difference, save on their shipping and carbon footprint, shocking from a company with a high regarding reputation, I will take this to social media and let people know what a poor company they are before making any purchase.”

Helpful Report

Posted 1 year ago

“Horrendous, unfriendly, dismissive and confrontational store manager in Prague refused to accept a return on a defective garment. She was smug and rude, laughing into my face, basically! They do not accept returns the same week I have bought the garment. it was not worn and not damaged or dirty, and she refused to accept it and give me a refund! Everywhere else you can return your purchases if you change your mind or find the garment is defective. Not with Lacoste! Absolutely horrendous customer service I have ever seen! NEVER AGAIN!”

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Posted 2 years ago

“Ordered a bag on sale for 83$. A month and half after its stuck in San Francisco and is not moving and possibly lost. I contacted customer service and they told me its not lost and wait 3 more weeks. What kind of service is this. I buy from Amazon they give you a time frame and if it's pass you get a refund. Don't recommend at all. Lacoste usa is a rip off. It's supposedly for mothers day. I had to buy another gift for my mom. It's ridiculous!”

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Posted 2 years ago

“UPS failed delivery and Lacoste is not providing the refund process and telling the customer to call police or deal with it. I will never buy anything from Lacoste.com.”

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Posted 2 years ago

“Bad customer service at Lacoste Please stay away from Lacoste. If you shop at Lacoste and you tried to return or exchange the the item forget it. No one will help. You can bring the credit card or bank statement they won’t do anything because you don’t have the original receipt. My wife bought a sweeter for me but it’s small. I went to the store they refused to exchange because I didn’t have the original receipt. I had the purchased credit card with me, I sent the bank statement to Lacoste customer service samething no one will help. Stay away from Lacoste BAD customer service”

Helpful Report

Posted 2 years ago

“So far today I've spoken with a "Jay" and a "Daquesha". They have to be the two worst support people I've ever dealt with in my entire life. And this is coming from someone that runs ecommerce sites and has support people on phone and email. They are useless and their attitude is even worse. I would NEVER return to Lacoste based on dealing with them'. Next, I've waited 8 days for an update on our small order. As someone that deals in ecommerce, I know that's beyond ridiculous for not getting an update or tracking on an order. Then to email (no response to that yet) AND to call 2x and not be able to get any update except for the fact that they are "behind schedule" is not only poor support but poor management. There's no reason this year for anyone to be this fouled up. Last year, maybe.”

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Posted 2 years ago

“CROOKS. Ordered 1 item over a month ago. Paid for faster shipping. Claimed address was wrong and my item is bring returned to shippe. SCAM SCAM SCAM. ALL REVIEWS ARE BAD. Can't reach anyone by phone. HORRIBLE SCAMMERS.”

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Posted 3 years ago

“Big time scam , while all other big brand store return swimming suit , Lacoste is the only store don’t return swimming suit as they consider it as underwear !!!!!!! And they don’t tell you that until after you buy it ( N.B item never been used and it’s with original condition with the selling ticket on it ). They don’t tell you when you buy this item in the store so you have to go online before buying and read through return policy every time !!!!!!!please see the pic and try to find any direction in the receipt return policy that mention it’s not refundable”

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Posted 3 years ago

“This should be a 0 star review. I do loved Lacoste and I did enjoyed using their online store until now. However, in my last order I paid the 20 usd delivery fee for the second day delivery, but my order took almost a week to arrive. That I can understand it and even tolerate it. My issue started when I decided to call their customer service center to ask about the status of my order. I had one of the worst experiences in my life. A rep named Jaqueline ( not sure right spelling) without asking any questions, she started reading a long list of policies and procedures, like a robot. It was a nonstop reading of the script. Then I try to interrupt her speech and she simply threaten me that the conversation was being recorded. I ask to talk to a supervisor and she put me on hold for a long time. Then, she rudely informed me that someone will call me back ( I am still waiting) to hear my complain. I hope Lacoste corporate can invest more money on employee training to teach them how to serve and assist the customers politely. Moral, if you really like your Lacoste products, do not dare to call the Lacoste customer service, they are nasty and rude.”

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Posted 3 years ago

“Very poor and slow customer service. I ordered online last Dec. 8, 2020 and didnt recieved my items. They keep saying waiting for investigation until now Jan. 31, 2021 still in investigation. If you guys plan to buy online at lacoste please don't coz they don't care for your items if it lost.”

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Posted 3 years ago

Lacoste is rated 1.8 based on 47 reviews