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Ladbrokes Reviews

4.4 Rating 2,086 Reviews

86 %

of reviewers recommend Ladbrokes

Company Reviews

4.4

Based on 2,086 reviews


Customer Service
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0800 731 6191

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Ladbrokes 1 star review on 29th March 2024

Suleyman Yilmaz

Ladbrokes 1 star review on 7th August 2023

Ladbrokes 1 star review on 6th November 2022

Ladbrokes 1 star review on 6th November 2022

Ladbrokes 1 star review on 14th October 2022

Ladbrokes 1 star review on 14th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst customer service ever staff are very unhelpful and do not like it when police Scotland are involved without contact staff members from now on I will NOT be contacting a member of staff at Ladbrokes I will be superseding that action by contacting police Scotland myself and the staff at some of there Glasgow Ladbroke shops staff are so apparently idiotic in there actions its quite hilaiorous in there feeble excuses any problems people any suspicions about suspicious behaviour just contact the police yourself they do not like going over there head esp. Ladbrokes also they should perform a anti money laundering check with people coming in with large amounts of cash for example about £20,000 thousand pounds in clear plastic bags putting bets on at the end of the day people do not go to a staff member of Ladbrokes just contact police Scotland yourself and watch there reaction it goes against them well Ladbrokes I hope this message finds you well at then of the day you can not help stupid people and that is why police intervention is need ed without going to a staff member of Ladbrokes trust me you no idea how stupid and idiotic some of there staff are at Ladbrokes betting shops”

Posted 3 years ago

“very poor customer service! placed the same bet as my mate which was given a cashout feature and was able to cashout. I had rang up about the issue that had happened and was told that "LADBROKES treat customers differently, and is stated in the terms and conditions which is why he got a cash out and I didn't". I was also told that "we wouldn't be a business if they weren't able to take away the cashout feature from someone who puts more money on the same bet". none of this is stated in the terms and conditions.... lied to and not trusted.”

Posted 3 years ago

“WORST COMPANY EVER DO NOT TRUST. THEY WILL ROB YOUR MONEY. I HAVE DEPOSITED MONEY IN TO MY ACCOUNT AND WON A BIG WINNING AND THEY WON’T LET ME WITHDRAW. I HAVE SPOKEN TO MORE THAN 5 PEOPLE ON LIVE CHAT THEY ARE ALL RUDE AND UNHELPFUL AND KEEP DISCONNECTING THE CHAT OR TRYING TO GET OFF WITHOUT HELPING ME AS THEY KNOW THAT THEY HAVE ROBBED ME. THE ARE NOT AVAILABLE ON CALLS AND THEY WONT GIVE ME MY MONEY THAT I HAVE WON. FULL ON THEIVES. DO NOT EVER USE LADBROKES”

Posted 3 years ago

“Scammers they robbed my money and then when I am trying to speak to them they keep disconnecting me On live chat saying they cant do nothing and when calling they not available. I won a huge winning and they wont give me my money do not use them at all”

Posted 3 years ago

“they close accounts when bets win.they are the most corrupt company ever.dont understand why they get away with it.happy to accept money tho.”

Posted 3 years ago

“Stay away...trust the 1 star”

Posted 3 years ago

“I do online betting with ladbroke and for nearly 18 hours now, I have won a bet which you refused to pay into my account. Please I need the money for some pressing issues and also to place some bet. Please make my money appear in my online account. I need it.”

Posted 3 years ago

“Ladbrooks really got me. I lost so much money an they wouldn’t withdraw my money I at to ask 3 times in 3 days. They mess with your head to make you keep playing. They don’t take your money out just leave it sitting in your pending so you keep playing. Your robbers Ladbrooks an you mess with people heads. Please don’t lose your mind with Ladbrooks stay off this gambling site”

Posted 4 years ago

“The worst punting app”

Posted 4 years ago

“Ladbrokes rejected my quidco cashback stating I didn't spent 10 pounds when gambling. I anticipated this and took screenshots of my betting history and made sure everything was valid and correct. I contacted the manager about this (09133217) and they said "you will need to contact Quidco with regard to this offer, as there is nothing further to be advised. " I told them again and again that Quidco rejected this because YOU (Ladbrokes) claimed I didnt do this. Bonafide scam artists!”

Posted 4 years ago

“I staked money on an accumulator. Once the bet has been placed, I was informed of a cap on the maximum payout far below the potential winnings at the odds with my stake. I think this is very dishonest to take a stake exceeding the payout. It should show the maximum that can be staked at the time of placing the bet. I tried contacting them but they weren't interested. There are many other bookies and I wont be using Ladbrokes again.”

Posted 4 years ago

“live chat next to useless”

Posted 4 years ago

“Football cashout unavailable for 72 mins of a 90 minute match. Live in play, what with the wrong score and wrong time not surprised betting was suspended. This is a flagrant breach of rules set out by the gambling commission, when I asked about gambling compliance and how they are breaking the fair and equal policy all bookmakers are obliged to work to, was fobbed off. Absolute joke, not surprised shops are closing. I will never use them again, mind you most shops shut before most markets are settled anyway.”

Posted 4 years ago

“Absolute rip off site...live my arse.”

Posted 4 years ago

“Given 2 starts as website not too bad. Unable to filter deposits as shows error or misses deposits made. Wanted to use this to compare bonuses I received during the last year in comparisson with other casino sites. In fact I have received none. Slots are poor in terms of percentage or seems like they are fixed. This may be due to my luck but I do seem to win more on another casino site than Ladbrokes. No bonus scheme in place. Maybe there is for high rollers. That being said, I have spent thousands over the years, unfortunately loyalty means nothing.”

Posted 4 years ago

“Given 2 starts as website not too bad. Unable to filter deposits as shows error or misses deposits made. Wanted to use this to compare bonuses I received during the last year in comparisson with other casino sites. In fact I have received none. Slots are poor in terms of percentage or seems like they are fixed. This may be due to my luck but I do seem to win more on another casino site than Ladbrokes. No bonus scheme in place. Maybe there is for high rollers. That being said, I have spent thousands over the years, unfortunately loyalty means nothing.”

Posted 4 years ago

“ladbrokes the village hunter east kilbride staff take bets when event is running and when its won say its to late, manager in my view does not use discretion in dealing with customers to let you understand to give out a win bet. paddy power do this so are far much better in otherwords terrible shop should be closed down if you google this you will see they have won gold for being worst bookmaker on the high street even some of the staff in other shops are very agressive towards customers in other words use paddy power far better”

Posted 4 years ago

“Tried to transfer shop winning bet to my online account. Error occurred??? Ask ladbrokes where shop 7000 is? Answer is Test site where my money has been transferred to on more than one occasion. Then go in shop to collect winnings to be told bet has already been paid. Looked like a criminal to other customers. Not even given an apology by numerous members of staff who had the opportunity. Account to be closed when I collect my winnings. Punters beware.”

Posted 4 years ago

“Bet boosts are a joke !!! Try Paddy Power £5 Bet was boosted 17p”

Posted 4 years ago

“new website awful vip customer cant watch anyracing as keeps saying can only watch on mobile come on ladbrokes get with it”

Posted 4 years ago

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Ladbrokes is rated 4.4 based on 2,086 reviews