Lakeland Reviews

4.2 Rating 121 Reviews

79 %

of reviewers recommend Lakeland

Company Reviews

Questions

Metrics

4.2

Based on 121 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 53%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Phone:

441539440567

Email:

james.stringer@lakeland.co.uk

How quickly does Lakeland resolve customer queries?

Helpful Report

(1 month ago)

Greater than 83% of reviewers feedback is Lakeland resolves customer queries within an hour.

Helpful Report

(1 month ago)

66.67%

Industry Average

“ Fabulous customer service. Took two days to receive a replacement coffee pod machine. Not even sent broken one back yet ”

- Rebecca powell

“ This was so easy to do and the service was superb, I was kept informed every step of the way until I received my parcel which was packed really well. ”

- Anonymous

“ I have been a customer for over ten years and have been happy with the quality of my purchases. However, what pushed me to write this review is their amazing customer service. I have only ever had two causes for complaint and each time was dealt with sympathetically and to my satisfaction. If only all retailers had the same level of customer service. ”

- Anonymous

Lakeland Reviews

Phone:

Email:

Customer Service - Average