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Lakeland Reviews

4.3 Rating 116 Reviews
82 %
of reviewers recommend Lakeland
4.3
Based on 116 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 53%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

441539440567

Email:

james.stringer@lakeland.co.uk

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Lakeland 1 star review on 14th June 2021
Daniele
Lakeland 1 star review on 14th June 2021
Daniele
Lakeland 1 star review on 7th December 2020
Andrew Philip
Lakeland 1 star review on 7th December 2020
Andrew Philip
Anonymous
Anonymous  // 01/01/2019
An order was placed on the 21st November 2024 (J5920493160) for a deluxe airer. It arrived faulty. We reported this to lakeland with an email and photos. It was then arranged with lakeland that EVRI was going to pick up the faulty item. On Friday 6th Evri didn't collect neither did they collect the faulty airer on the Saturday 7th even though we had updates by email. On Monday 9th December, I called Lakeland in Ambleside 01539 488100 and spoke to Helen who arranged the pick up of the faulty airer by FEDEX. The wrong collection label was arranged by Helen so I had to ask for a supervisor (Pat) when calling Lakeland back to sort this out once and for all. I was then promised a collection by FEDEX on Thursday 12th December and no one has come to pick the item up! Hence another call this morning to Lakeland.... Terrible service and too many call handlers getting involved with the issue. It would be better for one person to get it resolved. A new order has been arranged (40286163) and still waiting for the item to be delivered.
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Posted 4 hours ago
Have been shopping with them for over 30 years. Excellent customer service. Quick to answer any queries or give relevant information. Many of there products I am still using after 20 years!
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Posted 4 months ago
A neighbor with a long arrest record burns trash when they are doing or making drugs. Fire Department cannot do anything, police cannot do anything. No law in place to stop him from burning trash. He is a low priority for the police because he is a low level drug dealer. When he did get caught with meth and drug perephinalia, they dropped the possession charge and he pleaded guilty to the perephinalia charge. Surprised that more low level dealers don't move to Lakeland, FL due to the lax laws, it would be a safe haven for them. Too bad Grady Judd was not in charge in Lakeland.
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Posted 5 months ago
I would like to thank Lakeland Customer Services (Kay) and Lakeland Norwich (Joyce, Vanda and the lady on the till) for helping me with my last couple of heavy purchases. Your customer service and the way you treat your customers is excellent. Thank you for helping me with the bulky packages, and for being genuine, decent people. It was much appreciated and you are a credit to Lakeland.
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Posted 10 months ago
I purchased a Sage Mini Oven in early December and it wasn’t heating properly, the first person I spoke to seemed fairly uninterested and gave me the number to ring Sage direct. This I did and after a week didn’t get very far, this morning I rang through to Lakeland customer services and got a really kind helpful chap, he agreed to send me another oven and I can pack the faulty one up for courier return. So a big thank you sorry I can’t remember your name.
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Posted 10 months ago
Absolutely useless. Ordered a cuisinart ice cream machine for a bit of fun with my daughter whilst other one away, so went for next day delivery. Well it’s two days later and they still can’t tell me when it’ll be despatched. Bang goes my idea of doing something nice, especially as I’ve stayed in for a whole day waiting for it, as no one bothered to send an email to say it wouldn’t be arriving. Customer service yesterday said it would arrive today, again no despatch notice so I called at 9am. This time given lines about it being Evri’s fault. Sorry, but I don’t buy it because Lakeland usually send out an email if there’s an issue. For my wasted week (I could’ve had this delivered on Monday via Amazon, I’m being sent £20 of vouchers. I actually think it’s a total joke. It’ll be a very long time before I order anything more through Lakeland. Moral of the story - should’ve gone to Amazon or John Lewis. Far more reliable and at least they own their problems and rectify it immediately. Very disappointed as I’ve used Lakeland in our town loads (although that’s now gone). You’ve gone seriously downhill Lakeland.
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Posted 1 year ago
I bought a sage juicer from Lakeland so delighted with sage juicer quality is excellent beautifully made wasn’t disappointed it does a great job happy with the price,customer service couldn’t praise them enough so helpful will definitely be visiting Lakeland again great service
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Posted 1 year ago
Lakeland contacted me after I left a poor review and they have addressed my issues so I thought it only fair to go back and give a good review based on that experience.
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Posted 2 years ago
I am very disappointed and frustrated. I purchased a drying cabinet (£129). The remote didn't work and I had safety concerns about the wobbly heating element. I filled out two online forms and submitted my details to an online chat. Nothing. Finally, I rang and spoke to an operative who was so disengaged he was yawning loudly while I was talking. He didn't/wouldn't/couldn't address any of my concerns but booked a replacement (fingers crossed, I thought). The replacement arrived (not on the day stated) and has a faulty remote and a wobbly element - just like the previous unit - and I have lost 3hrs+ of my time, assembling, disassembling, packaging, trying to find a way to get someone to respond to me at Lakeland etc. So, in conclusion, they do honour their no-quibble replacement policy (hence two stars) but in all other respects their customer service is non-existent. I would have much rather resolved this with the company than leave a bad review but that just doesn't seem to be possible.
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Posted 2 years ago
Disgusting and poor service, faulty item. Customer service lying !!! Don't recommend it .
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Posted 2 years ago
La tramitación del pedido y la entrega son muy rápidas.
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Posted 2 years ago
Amazing company to buy from, great products, keen prices and the most excellent after sales care imaginable. I highly recommend.
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Posted 2 years ago
Their delivery company is beyond awful and Lakeland have - so far - not followed up my non-delivery with any degree of effectiveness. The delivery company have falsified their online non-delivery information relating to my same order - Twice! I have been waiting to receive my order since they first said they would deliver on Wednesday, and here we are on Saturday evening, still no delivery and with them having lied a second time. I have Nothing good to say about Lakeland or their delivery company.
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Posted 2 years ago
Airer not hot also couriers terrible still waiting for collection
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Posted 2 years ago
There goods are very good quality and they are very good at giving genuine refunds
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Posted 2 years ago
Online ordering is very easy.
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Posted 3 years ago
Advised before arriving " Staff were wearing masks " to protect customers - this was not the case with one in Bournemouth Branch ! CUSTOMER SERVICE I RECEIVED WAS DISGUSTING . I WILL NOT BE USING YOUR STORE AGAIN . I HOPE YOU CEO IS READING THIS - YOU NEED TO TRAIN YOUR STAFF WITH POLITENESS TO YOUR CUSTOMERS !!!! ESPECIALY " AMANDA "
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Posted 3 years ago
High Street shop, Northallerton. Excellent selection & service last week, as always.
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Posted 3 years ago
I ordered from Lakeland yesterday afternoon and my item was delivered today on time by a pleasant delivery man. Thank you for such excellent service, I shall certainly shop with you again.
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Posted 3 years ago
Don't get scammed by these people! I have bought an electric pot stirrer under my company name and the item has been invoiced on my company name. The item has arrived and everything perfectly fine until now, but then I have gave the stirrer a go and decided to use it. Recharged the battery but it took 8 hours before the green light came up instead of the 4 hours state in Amazon Web site (the this item is also £10 cheaper than their website. But I thought it was just particularly low and I didn't pay lot of attention to it, even though I wasn't happy with the recharge times. So I have decided to try to use with a very simple recipe, milk and cream to see it at work. After 8 minutes at low heat, I start to smell caramelized odour, so I stopped it, I pulled it out, I took a silicon spatula and the bottom of the pan was completely covered of a sort of caramel, it clearly sticked to the bottom. This item is sold to be able to make risottos, porridges but it won't work for any of those, trust me!!! The small engine is clearly undperowed, the lower arms got closed (found them closed after I pulled the item out of the pot), and milk density is much less thick than risotto or porridges!!! So I contacted the seller , to let them know that the item was not working properly, probably a faulty unit!?!? It could be, but they just kept repeating the same question in every email, "did you use it for private use or for business"?? I have been honest because again, the name on the invoice was more than clear it was a business. As I have answered "business" they shutted the doors on my face, saying that they could not do anything because that item was not suitable for businesses.....and it was not even mentioned anything about "domestic use only" in the item description. It seems a mix between a prank and a scam!!! You sell an item in Amazon business, you sell it and invoice it to a business and if it doesn't work the customer gets a kick in his back and you shut the door on his face??? Very poor behaviour! My experience has been very bad with them and I would not recommend them at all. If you have a problem, you are done! You have wasted you money! Do not use this company!
Lakeland 1 star review on 14th June 2021 Lakeland 1 star review on 14th June 2021
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Posted 3 years ago
Lakeland is rated 4.3 based on 116 reviews