"Ordered two patio chairs from Lamps Plus and they arrived in an obviously open box and they were damaged. The hardware was scattered all over the box, one area of the rattan on the chair was severed (so will eventually unravel), there was rust where the bolts go, loose button on cushion, and metal part of chair had scratches. And while Lamps Plus agreed to pay for the return, it is up to us to get this extremely heavy box back to the shipper. Waste of so much time. I wrote a review on their website and they didn't put it up, even though I wrote it twice, so don't believe their reviews as they seem to only put up the positive ones."

"Ordered two patio chairs from Lamps Plus and they arrived in an obviously open box and they were damaged. The hardware was scattered all over the box, one area of the rattan on the chair was severed (so will eventually unravel), there was rust where the bolts go, loose button on cushion, and metal part of chair had scratches. And while Lamps Plus agreed to pay for the return, it is up to us to get this extremely heavy box back to the shipper. Waste of so much time. I wrote a review on their website and they didn't put it up, even though I wrote it twice, so don't believe their reviews as they seem to only put up the positive ones."

"Ordered two patio chairs from Lamps Plus and they arrived in an obviously open box and they were damaged. The hardware was scattered all over the box, one area of the rattan on the chair was severed (so will eventually unravel), there was rust where the bolts go, loose button on cushion, and metal part of chair had scratches. And while Lamps Plus agreed to pay for the return, it is up to us to get this extremely heavy box back to the shipper. Waste of so much time. I wrote a review on their website and they didn't put it up, even though I wrote it twice, so don't believe their reviews as they seem to only put up the positive ones."

"Ordered two patio chairs from Lamps Plus and they arrived in an obviously open box and they were damaged. The hardware was scattered all over the box, one area of the rattan on the chair was severed (so will eventually unravel), there was rust where the bolts go, loose button on cushion, and metal part of chair had scratches. And while Lamps Plus agreed to pay for the return, it is up to us to get this extremely heavy box back to the shipper. Waste of so much time. I wrote a review on their website and they didn't put it up, even though I wrote it twice, so don't believe their reviews as they seem to only put up the positive ones."

"Ordered two patio chairs from Lamps Plus and they arrived in an obviously open box and they were damaged. The hardware was scattered all over the box, one area of the rattan on the chair was severed (so will eventually unravel), there was rust where the bolts go, loose button on cushion, and metal part of chair had scratches. And while Lamps Plus agreed to pay for the return, it is up to us to get this extremely heavy box back to the shipper. Waste of so much time. I wrote a review on their website and they didn't put it up, even though I wrote it twice, so don't believe their reviews as they seem to only put up the positive ones."

"I have been a loyal customer of Lamps Plus and have purchased a number of lamps from the company. In 2018, I purchased a floor lamp with a LED bulb and was happy until the bulb burned out. I could not remove the bulb without it disintegrating into a mess and we were told by the company that the bulb could not be replaced. So, essentially, we paid $170 for a light bulb because we could never replace the bulb rendering the lamp useless.\r\nI contacted Lamps Plus and tried mightily to receive a replacement lamp but was told the lamp had a 1 year warranty. I have lamps in my home that are 48 years old that work perfectly and this lamp from Lamps Plus might have been one of them if I had been able to replace a light bulb. The company should have written in the text that the money spent was just for the life of the bulb."

"My wife and I went into one of the stores near us to look for a ceiling fan for one of our bedrooms. The salesperson there was helpful, but didn't have the model we wanted at that location that day. As it turned out, the manager was able to order it for us online and have it delivered for free. It arrived on time and in new condition."