“Happy with everything from start to finish .Freindly and efficient
At customer service .
Delivered and assembled quickly no fuss rock solid frame
Toni and Tom pleasant and efficient”
“Never touch Land Of Beds. Their prices might be the lowest but so is their customer service if something goes wrong. They are terrible to try and resolve. We had issues with a Hypnos bed and they were unhelpful that although Hypnos agreed to change the bed Land of Beds made it impossible to comply with their terms of returns being accepted back into their warehouse. If you should be unluckily enough to have a problem then with Land of beds you simply are going to have major problem. Go elsewhere who have a reputation of putting their customers first and not their greedy owner's bank balances. Never ever consider Land of Beds they simply are the worst retailer of the year. Staff turnover here very quickly too.”
“Terrible customer service and delivery!!
Ordered bed on 23rd February and was given 2-3 week waiting period for the bed.
Rung up to chase the order to be told the bed I ordered would not be in stock until the middle of April and if I wanted a bed sooner I needed to pick an alternative.
After doing this I was advised the bed I had chosen had arrived with them and so was my mattress and they would sort out a courier to collect it and deliver it 'express' delivery the next day.
The 'customer service manager' Nicola then informed me the bed I had to secondly choose was actually not in stock and they did not have it to give to the courier so I would have to wait and it would now take another three days for a courier to collect it. Previous to this - Nicola tried to convince me she had not told me my bed was in stock so it was lucky I kept all the e-mails regarding this so she could not back track any further.
All I keep receiving is 'apology there is nothing we can do' and I do not believe anything I am being told now.
Still no bed received and will not have any idea when the bed is coming.”
“I have just bought A Willow mattress for my bed. It is really comfy and supports me very well. Really good buy!! I think they make the beds to order but I got my bed within two weeks.”
“Do not trust this company to advise you correctly on delivery times. I ordered and paid for a mattress on the 27th December 2018, told it would be delivered within five days. It is now the 16th January 2019 and still no mattress arrived. Now being told that the company is receiving the mattress on the 21st January 2019 and I should get delivery a few days later so still no definite date of delivery. They have also previously told me it would be delivered the early part of w/c 14th January 2019. So you cannot trust this company on delivery dates.”
“Purchased a mattress for my new house with my partner. No only were they extremely helpful but also very personable. Since then I have recommended them to my parents who have also had excellent service! I would thoroughly recommend them to anyone looking for the investment of a good mattress for themselves or anyone else.”
