“Well set up site but, as publicised nationally why can I receive full conveyencing and Registry docs without 'proving' I own the property? House 'owner' scammers are having a field day.”
“Although an easy service to access it was expensive for the information that was given. I would have expected a lot more information to be available at this price.”
“Very easy to find and purchase documents but incredibly expensive for an automated process providing digital documents that should already belong to me. I would give five stars for convenience and 1 star for cost so 3 stars splits the difference.”
“There were omissions in the documents received, such as the original acquisition date
I am waiting for a response to my email - we are still within the 48-hour service level commitment, so unable to score”
“The location plan and accompanying text arrived promptly via email and answered all the key questions. However, the individual cost for the two digitally scanned items, neither of which together would have covered an A4 page and the cost for prompt delivery is exorbitant. At half the cost I would have thought it expensive. It feels like theGovernment office is exploiting for profit basic information that is required for legal
processes and isn't really justifiable.”
“I ordered several titles and although one was correct, two items that I ordered were incorrect. The first incorrect item was the correct plan but the wrong title. This was very quickly rectified when I pointed out the error. I am trying to get the second incorrect item rectified and the Land Registry suggested sending them the location as a what3words message. I understand there is a huge backlog of work at the Land Registry and this may mean I am not getting the correct information as the information is yet to be updated.”
“The service was quick, but expensive for the information received. I wanted to know right of access through a neighbiurs garden. The property was built in 1913 and originally access was complusary because my steps went directly into my neighbours garden. This was not clarified at all. Mr Dixon”
Hi David,
Thank you for your review. We understand that cost is a concern and appreciate you sharing your thoughts.
Kind regards,
Team Land Registry UK
“Very easy to do online , but also very expensive for something that should be free of charge. Also not sure about scare tactics advertising on YouTube . It’s a business not a service.”
Hi Andrew,
Thank you for sharing your feedback. We’re glad the online process was easy, but sorry to hear you felt pricing was high and that advertising bothered you. We take concerns like this seriously.
If there’s anything else we can assist with, please let us know.
Kind regards,
Team Land Registry UK
“I tried to cancel this purchase but LR dropped a bundle of stuff on me says it’s. deeds and stuff I believe it’s still sitting there unreferenced as I don’t want it. I’ve got my own deeds”
“It is very frustrating to not find details via map. I can find details for areas of land I have an identification number for but not others. There are plots of land near me for which I want to know the ownership but cannot.”
“When requesting these documents I did not realise I was not in the Gov. site and it was only when they arrived, very quickly I might add, did my husband note you were a private organisation. What you provided I could have purchased myself for £7 per document and I may have received more information than you provided.
This was entirely my fault, I should have double checked, however the additional cost incurred through you does not appear commiserate to the time it would have taken you to find the information and send out.”
