“Requested Title deeds and paid my money, received within 48 hours - thank you
Then I received an email saying you had further docs that might be of interest and to pay another £25 to get them. As I didnt knnow what they were, but they may have been required, I had to buy them (another £25), I then received a map showing me the boundaires, a document, I already had in my posession.
Perhaps you should consider giving more information rather than seeking monies by desception!”
Hi,
We provide official copies of the title register and title plan as well as other conveyancing documents held via HM Land Registry. We do not claim or pretend to be the UK Government or HM Land Registry, this is displayed on our website and throughout our terms and conditions.
“There are three options, & you don't know which one/s you want it need. We paid for two, but I can only assume one was blank/ not part of our deeds, so we paid for something that was not relevant to our deeds. There should be a better explanation of each particular part of the deeds service, to save people wasting money on something that's not there. It might be better reversing the process, in someone wants one/two/ three parts of the deeds, the Land Registry looks at each/all requested items, sees what there is in the register, then tells the purchaser what the cost will be for each/all parts of the deeds. This will be a much better service to the public.”
“The response time was excellent.
However I was disappointed with what is on record for my house. I was expecting a drawing showing clear boundaries and that wasn’t the case.”
Hi Gary,
Thank you for your 3-star review! We're pleased to hear that you found our response time excellent. However, we understand your disappointment regarding the records for your house not meeting your expectations. Your feedback is important to us, and we will continue to work on enhancing the information provided.
Warm regards,
Team Land Registry UK
Hi Bill,
Thank you for sharing your thoughts with us. We're sorry to hear that you felt the value of the service did not meet your expectations. Please let us know if there are specific documents you would like us to locate, Please email us on info@landregistryuk.co.uk
Warm regards,
Team Land Registry UK
“The response was very quick, but we needed the Covenant of the building, which did not come with the order. The documents available did not appear to specify the covenant specifically but part of the title, which was useless for our needs.”
“I paid £69.81p for a copy of site plan that I already had. I was totally underwhelmed.
I suppose I was expecting at least a folder containing 6-8 pieces of information that I didn't already have.
The plan was sent quickly, thank you.”
“It’s fairly straightforward to use this service. Frustrating the buying an official copy at £11 is denied us. The cost of getting ‘official’ copies at nearly £25 and exactly the same without official copy on it is £7. How on earth is this fair? I may be misunderstanding however solicitors may get these official copies for £11. We all pay our taxes. I think, as an ordinary citizen and litigant in person, we are being taken advantage of by the system.”
“Yes the service was quick … not cheap, but I noticed I hadn’t received all the documents I’d asked and paid for so queried this, to be told those weren’t available and they would refund me , which they did…. But if I hadn’t asked they would not of done that so I do think they need to rethink their process a bit.”
“I didnt realise whilst asking for a copy of the deeds to my house. I ended paying for a PDF also a printed copy. Thinking about it I should of only paid for the PDF.”
“I was left unsure what I actually needed to purchase. Eg do I need to additionally purchase the conveyancing pack without knowing exactly what it contains. It's a lot of money to pay for what seems to be the equivalent of a tombola ticket?”
Hi Abdul,
Thank you for your feedback. We understand that pricing can be a concern, and we always strive to provide value for our services. Your comments are important to us as we continuously look for ways to improve.
If you have any further questions or suggestions, please feel free to reach out.
Best wishes,
Team Land Registry UK
“while they try to help me they were unable to complete my main concerns.
mainly boundry lines
The area has been in the family since 1938 now shows as not registured
So any help would be appreceated in getting this corrected.”
“Be careful...this is not HM Land Registry and you can easily get the same information at a fraction of the cost.
To be fair, if you read the small print it is made clear than this site is not linked to HM Land Registry - i only saw this after placing my order. In addition, there is no need to buy printed PDF versions as you are emailed the PDF files that you can easily print yourself.”
Hi David,
Thank you for your review! We appreciate your cautionary note and understand your concern about clarity. We strive to provide transparent information, and your feedback is essential in reinforcing that.
If you have any further questions or need assistance, please feel free to reach out.
Warm regards,
Team Land Registry UK
