“This company is the worst !!! After missing the original delivery date the following day I wanted to track my package exactly 7:36 p.m it read delivery attempted 7:45 p.m so I guess they knew that the in the future I wouldn’t be there ! After days later I got in contact with Crocs and they sent another package on that same day I got a email that the package was delivered the day before twice 🤬🤬 . I would give no stars and this isn’t the first time !!!!”
“The people who work for lasership are thieves and lowlives. Thjey steal your packages and items out of your package. I got a package that was opened and everything except for 1 item was gone. I didn't even get the rest of my order and they claimed it was delivered.”
“They say they delivered your package but never even come near your home as i was home all day they said they delivered my package after it supposedly was 4 miles from my house at their business for almost a week and dont try to contact them as they dont answer calls or emails”
“By far the worst of the worst. Nothing but 1 star reviews, that should tell you something this company needs to be shut down. They claim to delivered my package to my PO box that is ups store that closes at 6pm at 1130pm! HOWWWWWWW the business is closed you dumb stack of s***. You want to know how? because they never actual went.”
“I ordered a package from FashionNova that was shipped via LaserShip. I got an email stating that the package was delivered. it wasn't!! When I reported the package to their customer services they referred me back to FashionNova because they left the package at the door. Which is a lie since I work from home, no knock, no doorbell ring, no package at all. This happened on 02/18/2022.”
“I HATE YOU GUYS!!! YOU GUYS NEVER KNOCK ON THE DOOR ALWAYS JUST LEAVE MY STUFF INFRONT OF MY DOOR NOW MY PACKAGE IS STOLEN ONCE AGAIN !!! HIRE PEOPLE THAT KNOCKS ON THE DAMNN DOOR!”
“Terrible everything. They steal packages and don’t take responsibility. It’s ridiculous how big company’s still choose this sorry ass shipping company.”
“I don't know how this company is still in business.
I ordered a package from JCPenney that was shipped via LaserShip. I got an email stating that the package was delivered and that the package was left with me. IT WAS NOT! I have the driver on our security video cameras driving past our house, turning around in the cul-de-sac, and driving back past our house without even slowing down, much less delivering a package. My husband and I were standing in the driveway when the driver drove past.
I contacted LaserShip and explained to them what had happened. They didn't care. They said that the package had been delivered and that I needed to contact the seller.
I contacted Penney's and was told that I could receive a refund and re-order the items. Not all of the items are still available, so I canceled the order. I was told that I would receive a full refund. We'll see. I'm still waiting for the credit to show up on our credit card.
If at all possible, steer clear of this shipping company. They are the worst.”
“Much like everyone on here, I wish I could give this company a negative stars score. Horrific, absolutely the worst experience of my consumer life. I still don't have my product, it has been in limbo for over 10 days, just going from warehouse to warehouse and no one seems to be able to give me any answers. I guarantee you one of the employees already stole it and has my product at home, that is why I keep getting the run around and no resolution in site. I will actually go a step further and consult with my attorney and pursue legal action against this miserable company...how are they still in business??? STAY AWAY FROM LASERSHIT!”
“This is the worst carrier, full stop. I don't know where they're delivering my packages, but it's not my house -- even though the driver signs off that delivery was made and left with a non-existent person. This happened twice in the last two weeks. Lasership sucks!”
“My package was apparently delivered to my home, however we were not home. We had no notification of a delivery time. When I called JC Penny’s to check on my package, They told me to contact the carrier which I did. They informed me that no one was home, so the package was not left at the door no notification was left, so we had no idea that the package was attempted to be delivered. When I got up with Lasership, I was told that it had been sent back to Penney’s. My fear is that it will not make it back to Penny’s. This is the worst delivery company I have ever had to deal with.”
“I wish I can give this a zero but it’s impossible. First the company loses my package then they do not bother to tell me this. Second customer support is awful.”
“I order regularly from Amazon, and the only missed deliveries are packages shipped using Lasership. I don’t understand why Amazon continues to use them. If I knew Lasership was assigned to a product I wanted to purchase, I would look for another product. I understand shipping is a tough business, and occasional delivery dates can be missed. This is almost every time, and their reasons for missing deliveries aren’t truthful, which is what really annoys me. They can’t even be honest about it. I can accept an undeliverable item because of traffic, delays, too late in the evening etc., but don’t tell me a delivery was attempted but the path was blocked or inaccessible, or other phony reasons. They lie, are dishonest, and suck at what they do. They might over promise and should get out of next day delivery, they just aren’t good at it.”
“Lasership will know that the packages are missing and will never reach you the customer but, they train us to try to deescalate the situation and try to tell you that it will arrive in 1-2 days. It is really sad that almost every call received into customer service is to say where is my package, and if the customer is not receiving their package what are we taking pics of and how can they say delivered. Stay away from this company . Run!! A bunch of liars.”
