“I have never heard of Lasership and They have had my package for 10 day's and it has been out for delivery 5x then delayed again...Worse Company EVER!!!!...I had to call and get a replacement because of them...UGH!!!š¤ From now on I will make sure whoever I order from doesn't use Lasership if they do I'm not orderingš”
“Horrible service and even worse customer service. Once I find out a retailer uses LaserShip, I avoid purchasing from them again. Just not worth the incredibly long wait times and useless online tracking.”
“LaserShip is a group of thieves and criminals. If I know that a retailer uses LaserShip I will shop elsewhere. This deceitful company should be put out of business. Go take a look at Nordstrom online reviews Nordstrom apparently uses laser shelf and thatās why nobody gets their packages. Nordstrom is also dishonest and removes negative reviews from their website but if you just do a quick search youāll find the real ones.”
“Never received my package. LaserShip claims they ānever received parcel from sellerā which is incorrect. Iāve received all my packages from Gap except wen they use LaserShip. This has to be stopped immediately.”
“I had 2 packages that said delivered but it didn't say my address it just said delivered to my town.
So i called them,2 times and the delivery person was supposed to go get my package back, but that didn't happen. They sent an email saying they delivered it and that was that, no helo at all!!! I hope the company (Norstroms) stops using them.
They even described a totally different house!
Not happy!!”
“They lost my previous purchase. Why used this company again š”š”š”š”š”
Upscale Company like Nordstrom used this shameful company to deliver expensive stuff????????”
“I gave very specific delivery instructions as to where to leave my packages. Packages continue to be left where they can be stolen or damaged. They have managed to mis-sort and reroute packages to completely wrong locations. Local Lasership branch doesn't even answer the phone. After 25 rings, you get a message stating that "the wireless customer you are calling cannot be reached as dialed". I looked up the location online, and it appears to be running out of someone's home. Shady, sketchy, and horrible company. We need to shut them down.”
“LaserShip is the worst delivery service company among them. They are not careful with oneās packages, consistently late, and often leave packages in places that are unacceptable (my packages are often left in the middle of my driveway even though I have a front porch, back porch, and garage).”
“Can we give zero stars?! I can't even comment on the 'delivery' b/c it's literally NEVER happened! I've had two Bath & Body Works orders (of substantial worth) that have "not been able to be delivered" or "sorry we missed you". I work from home! I was literally sitting on my couch working today, and yesterday, with the front door open when I received the "we tried, butttt...." text. BULLLLLLLSHIIIIIIIIT!!!! Nobody even drove down my street, let alone tried to deliver me something.
I contacted B&BW the first order this happened with and they had a new package out to me and delivered within 3days. This time, I tried reaching out to LaserShip, directly. After confirming my address, not only did she ask - again - that I confirm the number ... but essentially asked me what it's around and to describe the area, so there's no confusion for the drivers. I specifically asked if they had GPS - and said that it was excessive for me to draw them a map, when they have one at their fingertips. She got mad at me for being frustrated.
This company has to go - these corporations need to stop doing business with them. Get it together, or get gone! Geeesh!
((PS - these follow up questions should have "never arrived/missing/etc" options...))”
“This company is horrible I never received my order and could see the driver left it at a location that is no where near my home when I talked to customer service they were ghetto and ignorant then told me they finished their investigation and the package was delivered. Again if I can see the driver left it at someone elseās house so can they and they are refusing to help the should be shut down because they will continue to do this and rob people”
“I don't even know how many times they "lie" about "attempted to deliver" but they were "unable to deliver" because "I was not there" BS!! I live in a big apt building and there is a special entrance for all the delivery people who have access into our mail room and leave the packages in there like all the other delivery people do! There is NO CHANCE they attemped and were unable to deliver because I wasn't there... 3 times in a row!!? This "LaserShip" is just a big liar and they're causing Amazon deliveries to be delayed! What am I paying the Amazon Prime for!??”
“Terrible service. The tracking for my package stated they may need additional information to locate my address, but there doesn't seem to be anywhere to leave this information and I had no luck contacting customer service.”
“My address is a business address, and closed on the weekends located in a high traffic urban area. I have this permanently noted on my account, and I always call as soon as I get the tracking number to ensure delivery instructions. The phone reps always ensure me that the notes are received, and have been communicated to the driver. However, the driver ALWAYS ignores these instructions, and proceeds to deliver on the weekends when the building is closed, and obviously my package gets stolen! This happens constantly. That is IF the driver is even actually delivering it, Lasership customer service cannot show me the drivers delivery photo to even verify. This is the ONLY currier service that I have issues with. My advice is to all shippers is to not use them, as there are many other reviews just like mine.”
“I have never been so disgusted with how your delivery driver handle my package upon delivery. Little did they know, that there was working cameraās on in the building where I live. That where my package was supposed to be delivered to.
This delivery driver, needs to know. That they DO NOT take people packages and throw it unto the ground. Right where people have to walk and move around. Had my package been damage with what was in it. Hell would have freeze over.
I work to had for my money, to have my package delivered in a professional way. Not to be thrown to the ground, like if it doesnāt belong to someone.
Extremely dissatisfying of the organization of the way there people deal with delivery of package.”
“The worst company in the world, they never delivered my Amazon words and the at they did, if you look at the picture between Maspeth And Staten island more than 1-hour driving but they said they delivered in less than one minute.”
“This shipper says they delivered your package but they did not. You will get a tracking number and shown it was delivered. If you read the reviews you will see they do not deliver your packages at least to your address. Sellers beware using this company. Your reputation will be damaged by the unfortunate business practices of LaserShip”
“They stole my package. I ordered a PS5 from Walmart and the package says delivered. It never was delivered. So this fake company supposedly "investigated" this is the letter they sent. Jessica Arciola,
Thank you for reaching out to us regarding 1LS7Xxxxx Our delivery records indicate this package was delivered, but we understand you have claimed the package as not received. Our facility has completed the investigation. If the package has not yet been received, please contact your seller for further assistance. Please let us know if there is anything further we can do to assist.
Thank you,
LaserShip Customer Service
www.lasership.com
804.414.2590
Tracking Number: 1LSxxxxxx
Case Number: 05xxxx
That was there investigation t asked the driver who stole my package. I will never use any retailer that uses Lasership. They should be closed down.”
“Would give zero stars if possible. Recently marked my package as delivered, photo driver took was evidence they brought it to the wrong address. Customer service no help. āInvestigation concluded package was deliveredā was all I got. Other experiences include hanging my package on the fence in the rain, tossing it over the fence while I watched from the porch. Always bringing it to the neighbors despite the clear address numbers. Truly awful. Zero accountability for their drivers negligence.”
