“Do NOT use this company! Our first experience with them (in Ireland) has been horrendous. Firstly, they took nearly a week to return all our items, no where near the 24hr service they state. And only late night deliveries. They charged us €165 for just ironing of our items. They came back and looked like they literally had not been ironed at all. I took photos and contacted the company for a refund. Terrible customer service and no compensation offered only that they'd iron them again. Sent everything back again, and then they LOST all our clothes! It took them 3 days to locate them and again they've come back so badly ironed. My 5 year old could do a better job. AVOID them at all costs. Use Laundrie instead, we've had an amazing experience with them. A shockingly bad customer experience overall and no recompense at all from Laundryheap.”
“Poor organisation will unacceptable service. Lost many of my items and there isnt even a number to call!!!
They mix up items and send you someone elses laundry”
“Shocking service … quality of ironing very bad and totally overcharged & no customer service in Uk just online chat and takes hours for them to respond give “no helpful replies “ . Prices quoted on site in Uk are not prices charged … charge much higher . Only received charges when work completed & delivered so nothing I could do as they take charges automatically from card ..”
“Terrible company!
I advised them that I would need to leave my house at a certain time and they were late beyond the time slot. This company used to be good but lately they have become appalling. Missed pick ups (with drivers lying about being unable to access the property) and unhelpful staff. Dont use - very stressful!”
