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Lawn Love Reviews

4.4 Rating 570 Reviews
85 %
of reviewers recommend Lawn Love
Company Reviews Metrics Info
4.4
Based on 570 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Read Lawn Love Reviews

About Lawn Love:

If you're looking for the very best in lawn care services, you've come to the right place.

Here at Lawn Love we do things differently. We take a high-tech approach to a traditionally low-tech sector. We are revolutionizing the lawn care industry.

Your experienced Lawn Love provider will combine innovative and time-tested methods to deliver the most verdant and neighbor-envy-inducing results possible.

Lawn care is a science, and we at Lawn Love pride ourselves in being on the cutting edge of the industry.

We don't believe that one size fits all. Every lawn is unique and has its particular challenges with regard to climate, grasses, growing seasons, and soil varieties. Lawn Love's deep industry experience allows us to provide a scientific approach to deliver the best results possible.

Visit our website to get your free online quote today.

Visit Website

Phone:

(800) 706-4117

Email:

charlotte@lawnlove.com

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K
Verified Reviewer
“SCAM - WARNING - This is the worst service I have ever received. The "Pro" never even mowed the yard and I still got billed. Customer service was ZERO HELP.”
Helpful Report
H Blassingame
Verified Reviewer
“THE WORST SERVICE I HAVE EVER RECEIVED!! WARNING DO NOT USE!!!!!! The person who came to mow my lawn did not finish, said they would be back because the edger blade broke, never heard back. Left the mowed grass all over my back patio windows and furniture and did not weed eat or edge on a basic lawn mowing job. They have held us hostage and said we cannot cancel or terminate the job. Told us we had to wait 24 hrs to hear back and that doesn't even mean they will be back by then. I will fight this to no end. I have never worked with a more horrible company. WATCH OUT! Please don't respond with I'm sorry and please contact customer service press #2... It has gotten me no where.”
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S Off
Unverified Reviewer
“Terrible experience. They say you cancel at anytime but that is not true. There is a 3 mow minimum. The first guy closed his business and never came out. The second guy only mowed half the lawn. I would recommend this business to my worst enemy.”
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A Costlow
Verified Reviewer
“Worst I have ever had! They left all the grass in my flower beds in the street in my neighbors yards. I will absolutely take them to court I'm sick of this”
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R Garlock
Verified Reviewer
“They signed me up and have canceled 2 times and keep rescheduling. They are not legit about their service. I would never use them .”
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J Sylvia
Verified Reviewer
“I would highly recommend Erick. He had an overwhelming task for one person, but he completed it to my satisfaction. He arrived when he was supposed to; was honest about what he couldn't do. I was very pleased with him.”
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V A Napolitano
Unverified Reviewer
“No stars. Horrible service when they actually show up. Wouldn't give me a refund after they only cut half my yard and didn't show up 2 weeks in a row to "fix" it.”
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V Napolitano
Verified Reviewer
“I'd give negative stars if that was possible. Horrible service, first it takes forever for someone to actually show up, then when they actually do, they charge you extra for having long grass which is their fault for continuously delaying getting it done, then they skip and entire side of the house, delay correcting it, and then never correct it. I've demanded a refund, and am filing complaints. This is ridiculous. Now I have to either pay someone else a ridiculous fee because its been weeks and it's beyond long, or buy a lawnmower and doing it myself. STAY AWAY, THIS COMPANY IS A SCAM!”
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D
Unverified Reviewer
“Lawn love is the worse service ever. Was suppose to cancel my service last year but never did they suspended it. After charging me 3 times for one service. They then reversed the refund a month after they gave it to use. Then randomly just popped up yesterday after a year and left leaves all over my yard. Went into my back yard which I have dogs when that was never part of my service. Customer service is no help and you never speak with management. This situation has yet to be correct. Would not recommend then to anyone. Also will not provide proof your banking information is no longer in their system. Horrible”
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T
Unverified Reviewer
“I think it is very strange that you cannot cancel the service on the app or online because of a message of a three-cut rule. After reading other reviews, they are aware of this. This leads me to believe this is on purpose. I had a couple of areas with long grass. It was not the entire property. I was charged $80.00 in which $50 of this was long grass. My property is not large. The tree in the front is a large part of the front yard. Another company only charged me $35 for both back and front to give an example of size of my yard. Upon initial sign up there was a discount for the 1st cut but then they charged my card for the long grass after I asked the cutter would I be charged for long grass for two areas that I measured and was not over the company's long grass rule and his response was no, but I was still charged the additional amount. This prompted me to purchase my own lawn equipment. I sent a message to cancel but the app still was not displaying I cancelled the next day after messaging the via the APP. I had to call to have my service cancelled. Based on the review from K below. I will be monitoring my card. It seems like they are trying to get free money if you cannot remove your information or cancel.”
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J
Unverified Reviewer
“I live in Fairburn and this app is amazing. I work overseas and am able to keep tabs on the service and the landscaper with routine services. I don't know what I would do without it. Best idea ever! Seriously this is the easiest transactions I have made with pricing and scheduling. All others ty to over inflate prices and I'm a huge believer in that. Fair pricing pair pay fair work!”
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K Fitzgerald
Verified Reviewer
“I requested to have my lawn mowed from Lawn Love. They came and took pictures of my grass and quoted me over $160 to mow my lawn due to the long grass fee. I declined the service and did it myself. Then it scheduled me for monthly service. I cancelled the appointment on the app and it showed on the app that it was cancelled. After it was cancelled, I got an automated text and email that someone was coming to mow the lawn. I had just had a new driveway put in the day before which cost $17,000. There was caution tape over the wet concrete driveway and a construction vehicle parked on the lawn. The app did not work properly and so the service being cancelled was not properly put into their system. The worker, instead of contacting me or taking pictures and leaving, walked their mower all over the wet concrete, and around the construction vehicle leaving MASSIVE DAMAGE ON MY NEW SEVENTEEN THOUSAND DOLLAR DRIVEWAY. I put in a property damage claim which they say they will reply to, but they have not gotten back to me about it yet. When I tried to cancel the service it said I needed to have a 3 mow minimum. When I called to complain they finally cancelled the service. This was the 1st time they had mowed my lawn and caused thousands of dollars worth of damage. DO NOT HIRE THIS COMPANY FOR ANYTHING. If they do not provide adequate restitution for this claim, I will be reporting to the BBB and start taking legal action against them.”
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J
Unverified Reviewer
“This is my first time using this company and my mow was scheduled for a wed. The guy reached out and said he would be there in an hour. 5 hours later and he was still a no show no call. I called the company and they said the guy uncommitted to the job so unfortunately he would not be coming today. But they would reschedule me for the next day and hope I don’t get dropped by that guy either. I explained that I had other lawn maintenance companies to chose from that were cheaper, but went with this company for their good reviews, so for this to happy on day 1 of being with them, left a bad taste in my mouth. Would not recommend this company unless you want to keep getting screwed over.”
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D Cluiss
Unverified Reviewer
“I'm watering once a day but due to the time of year and drought, there is no grass to cut. I let this company know and they still send work crews out to force you to pay for a company to roll around my lawn with no grass to cut. Horrible service. They acted like the lawn mafia when I tried to reschedule. I canceled immediately”
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D Ahl
Unverified Reviewer
“Don't use this company. i never know when or if someone will be coming out to mow my lawn. The "Pro" that does my lawn doesn't even know the basics of how to mow a lawn correctly. It was impossible to communicate with the "pro".”
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J Guzman
Verified Reviewer
“The lawn company came out with new personnel; and did a horrific job. They left patches everywhere; they broke one of my sprinklers and proceeded to charge me long grass fee even though it was only 2 weeks since the last cut and I know for sure it was not long. The rotating of companies does not help and the lack of awareness in cutting is poor. I do not recommend lawn love as they charge ridiculous fees especially when the homeowners are not home.”
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Dr W Brooks
Verified Reviewer
“I called lawn love and scheduled a grass cutting job for 8/28/23 and these guys cancelled 5x scheduled appointments and did not cut grass until 9/2/33. These guys are very unprofessional and cancel appointments with no consideration for customers time. I had to miss work waiting on these guys and they would cancel at the end of the day. Apparently they hire contractors without really checking their work history and there was multiple different contractors scheduled to cut my grass that were no shows. Please do not hire these guys they are the worst lawn care people I have ever dealt with in 30 years. Also they try to tell you that you must agree to get 3 cuts to get their lawn service and than don’t show up. I am paying for 1 cut and they are fired. Dr Walter Brooks”
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W Credit Company
Unverified Reviewer
“Very Dissatisfied. Do Not Use This Company! There has been no sense of urgency shown to my service request. Very Unprofessional. After being made to wait, my service was postponed due to inclimate weather on the date of service at the last minute, however there was no inclimate weather whatsoever. Customer support has no other alternativesz. Extrmely dissatisfied!!!”
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S Skaggs
Verified Reviewer
“I live in Camby IN. Richard Y. (can provide last name, text messages, and phone number by request) quoted a job at my house and took a $260 cash dollar down payment in May (right before Memorial Day weekend). I texted him several times asking when they would start the job. He kept putting me off for 3 weeks. Finally on the 4th week he stated he had a knee injury and surgery and couldn't get to it for quite a while. I asked for my down payment back so I could hire someone else and he told me it was nonrefundable. I know he worked for this company because he was mowing my neighbors lawns and they knew who he was when I inquired to him in person about the job I needed done, hedge trimming. I have called and left messages for this company. I have yet to ever get a call back or response. Since Lawn Love takes care of 2 of my neighbors lawns I never thought they would cheat me like that.”
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C
Verified Reviewer
“They sent a contractor that did $1.6k worth of damage to our siding. We were then strung along for a couple months after we provided a repair quote which they asked for. They finally respond and say it’s not their problem and we can take it up with the contractor. This is directly contrary to their website that says customer satisfaction is guaranteed and that they are bonded and insured.”
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Lawn Love is rated 4.4 based on 570 reviews
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