“The service i have received from Leader Doors has been very bad. Their after sales customer service has been appalling. First my Doors were delivered several weeks after it was ordered and when it got delivered almost 2 months after the order at the time I was very ill with Covid and my building work was halted . When i got better and i checked the doors i realised the wrong doors had been ordered . Clear doors instead of obscure. I called asking to exchange the doors i even offered to cover the cost of pick up but leaderdoors coldly told me they could not help me becuase i was past exchange period. I pleaded explaining i had been ill and as such didnt look at the doors when it was delivered as work was on hold, then they ignored my email and i called after a long hold the person who came tonthe phone said I will nit get a response to my email and i should take from that whatever i felt that means. I was shocked. I put a review up here on trustpilot about how badly i was treated then i got an email 3 weeks ago from Leader doors asking to send picture of the doors in their original packaging, i sent the pictures and then heard nothing for 3 weeks, i chased several times and was told i will hear back from the manager, i finally called again today and was told the account manager at Deanta- (the manufacturers of the doors) have refused to accept the doors. I took it upon myself to call Deanta to understand why they would outright refuse me when the doors are still in perfect condition and Deanta said they were never contacted by Leader Doors on my order, this to me is shocking as I cannot understand why Leader doors is so unwilling to help a customer out. This is probably the 10th door i have bought from Deanta this year and i intended to buy more through Leader Doors but definitely will not be doing so again. Its really frustrating when you feel you are being shunned unnecessarily because it's after sales and they dont care. How they expect to continue to grow and thrive with their business is beyond me, with these sort of lies and indifference to customers. Meanwhile if you call them you are on the phone for over an hour and they never ever call you back to update you on an outstanding issue. It has been an extremely frustrating experience i have 4 unusable doors costing almost £1000 and it didn’t sound like Manufacturers are unwilling to help, they were never even approached.”
“Do not order from Leader Doors! When arrived the Door is damaged. Phoned to arrange replacement, they asked me to email photos which I did. I Had to phone numerous times, Every time I phoned I was in a Queue for at least 50 minutes before I got to speak to someone. Tried the online chat with no look and never got a reply to any emails. Eventually got a response saying I will not get a replacement or refund because I never realised it was damaged on delivery. Shocking customer service! Will never use or recommend this company again!”
“Very unhelpful customer service, only refund to their one office which is very remote, so unless you're willing to pay a lot for delivery don't use them.
Also, the quality of the door is misleading on the description, avoid at all costs. I'll publish this review in as many places as possible to ensure people don't use them!”
“Ordered an external gate which was appropriately treated using a leading brand of outdoor varnish several times. The gate quickly bowed and was clearly not fit for purpose.
Customer service was appalling and slow.
Recommend you don't use this company - as pretty much EVERYONE on this review site has already said. Wish I had read them before using the company.”
“Extremely poor customer service. Its shocking that companies like these still think they can last with such bad service. They are only interested in new business not with looking after existing buyers. Its a shame really.”
“Unfortunately, very disappointed in this company. When I bought it they said it would be delivered in 10 days. Then they changed for over 1 month. I canceled the order. And getting the money back was very stressful. They leave us on the phone line for over 1 hour and never answer. It's terrible. It was a struggle of almost 2 months to get the money back. I had to hire a company to help me get my money back. Be careful when buying from this company. I still don't understand how a company like this continues to deceive people. This is a crime. Don't buy from this company for anything in this life, they'll kill you with rage. So tell me I didn't tell you.”
“Worst customer service department and horrible experience doing business with this company. Once customer does the purchase after that the nightmare being. Product will not delivered on time and client has to call customer service department multiple times”
“Very very poor customer service
Very very poor customer service. Send me wrong doors, customer takes an hour to answer calls. Email takes 2 days to get reply. Definitely NOT worth buying anything from this company.”
“ADDITION: Wed 8th December: We waited weeks and weeks for this order and from the 3 doors we ordered - ONLY TWO arrived. No reply from Leader doors after several emails. Just told from the delivery company that the next batch is arriving late January and they have no idea whether we'll receive the door we ordered and paid for in October. ABYSMAL. SCAM. AVOID!!
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AWFUL!!!! AVOID! BUYER BEWARE! Ordered 3 doors 6 weeks ago - NO update NO answer to endless calls NO email replies. Says on website that the delivery will now be on 30 December, way past our builder's deadline!! Absolutely horrified! Will proceed with legal action!”
“Interesting business model...
Fail to fulfill order to or just simply Ignore at least, what, 40% of your customers?.. According to the feedback here?
Never quite dealt with a company like this.
You only need to read the reviews to understand how bad it is.
The phone line take an hour or more to get through to anyone, an hour! To get someone telling you your doors are on there way.
and often the line just cuts out according to others, and good luck getting an email response or any indication as to where your order is.
I wonder what on earth is going on with this company.”
“Awful constantly contacting them no answers won't respond to our email paid for doors still not arrived contacted trading standards DO NOT BUY FROM THIS COMPANY”
“OMG I have just all the reviews and now I am stressed. My doors are no where in sight and I am not receiving any update from the company via email or phone. I feel I have been screwed over this company should not be allowed to run like this!”
“We ordered 3 doors 6 weeks ago have tried to call - to get an ETA on delivery - endlessly. No one answers the phone regardless of calling at different times of the day! it literally rings out. We've had no replies to email asking for an update. We were told they'd be delivered this week but are still in the dark - with no reply. We can see on the website they're now expecting a delivery on 30 Dec!! We're petrified that it applies to the doors we ordered :( Shocking non-existent customers service. Huge regret ordering through them.”
“Do not use this company!!! They won't keep with the promise of quality and you will wait weeks for any correspondence from them. I ordered 5 doors paid extra £110 for a delivery which was supposed to be within 5 days from my order. I received misadvertised and poor quality doors, which cost £166 each, after 7 weeks of chasing them via phone! It takes at least 40 minutes to get through to the phones, but emails takes even longer, weeks to get a reply. When the order finally arrived, I wanted to return them immediately. The company is avoiding correspondence for over 3 weeks and holding on to my money! No apology has ever been received just arrogant and ignorant behaviour! There is a lot of companies that can deliver much better products at the same price!! Have a look elsewhere before purchasing anything from them!”
“Absolute garbage order 4 doors with 4 sets of handles. 4 doors came no handles. Still trying to get hold of them 8 days on. Looks like I'll bite the bullet and just buy them from bnq 1* all the way”
“DO NOT BUY FROM THIS COMPANY
Ordered the doors over a month ago. Keep getting fobbed off with excuses why they keep failing to arrive on the promised delivery date.
No one answers emails. No one answers the phone. Have to spend hours, and I mean hours, on hold to get through to someone at customer services (funny how you can get through to the sales department to make a new order in a few mins!!). When you do get through to someone in customer service, its a constant stream of lies, "the courier has lost the order", "the courier van broke down", "there was a system error with your order", "you must be wrong, the order was scheduled for next tuesday, not this thursday" (yes, i was actually told i must have my dates mixed up!!!!!!).
No contact from them to say the doors wont be delivered on the days they keep promising. I keep taking days off to be home to accept the delivery (5th day now, so I have used up all of my remaining holiday for the year waiting for these f***ing doors).
Do not waste your time or money on them. I have reported them to Citizens Advice Consumer Service (as instructed to by trading standards), and recommend that anyone else in the same boat does the same thing as it looks like they are taking peoples orders (and therefore money), knowing full well that they are not able to complete the orders!”
“On 26th August I ordered 9 doors and paid for them .
On 10th September I received notification that my order was ready for shopping.
On 4th October I was informed the doors that I had purchase and paid for were not a available, and would I accept an alternative .
After several messages going backwards and forwards, my order was amended.
I received notification that my order would be delivered on Friday 28th October, it didn’t arrive and no one from the company contacted me to update me on this.
I tried calling Saturday and the phone lines were closed, I emailed and didn’t get a response.
I’ve made 3 calls today and was on hold for, 31minutes and 51minutes to the existing customer option , when I elected the new customer option my call was answered in 19 minutes and I was informed that someone from customer services would call me back they didn’t.
I’ve emailed again attaching screen shots of my call attempts
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“My woes seem to echo a majority of the other reviewers, this company are an absolute joke. I ordered a door, was given a delivery date which I arranged to be at home to receive, never heard a thing off them on the delivery day. called to be held in a queue for over an hour to be told they could get it to me wednesday the week after. I agreed and booked the chippy in the following saturday to fit the door. Wednesday came and hurrah the door arrived. Door has a horrible chemical odour which hasnt dissipated 2 weeks later. To further compound the issue the other half of the consignment went missing which was the door handles and hinges, obviously a requirement of the fitter! after another 1 hour + call was told to go and find it elsewhere and they would send me a refund if they could not locate the lost consignment. another week passed and joiner appointment cancelled, im on the phone again to them requesting a refund, based on the below reviews, i don't feel like im going to get my money back which in my opinion constitutes daylight robbery! AVOID at all costs, should have read the reviews before ordering.”
