“Scammers. They charged an overly ridiculous amount for wear and tear, £524, which we don't believe existed before it went back. Reason being we took the car to be professionally valeted and any minor wear and tear fixed to like brand new standard before returning. The deep white scratches that randomly appeared on the inner of the back of the car, I'm genuinely shocked at the thought they've added these, no one sat in the back and it looks like it's been scratched or keyed. Cleverly, they've done it right on the inner door part of the car where they assume you won't take any pictures before. Please avoid at all costs, we've learnt the hard way.”
“What a joke this company is! I had a parking fine at Sainsbury. Unfortunately Euro Cars send the parking fines to the owner. In this case Lease Plan. So, I had no knowledge of the fine. So far, so bad. A week later I got an email from Lease Plan with attachments of the fine and stating I would be charged an admin fee by them for this invoice. A second email arrived a few minutes later, authorising me to deal with the fine personally. I did this rightaway. But I tried to get in touch with Lease Plan. Firstly, their emails cannot be replied to as they are auto generated. They also do not give a telephone number to call them. One has to jump thru hoops to get in touch with them. Great if you are unemployed or on sick leave and have time on your hands. I then got an email, telling me they were taking an admin fee from my bank account! I have a year and a half to run on this lease deal. One time I hope time flies!”
“If you are a business or someone looking to buy a vehicle through leaseplan RUNNNNNN. Run as fast as you possibly can. The most incompetent place to deal with. They cost my company thousands due to losing deals on vehicles and when they finally pinned one down it took a month to get everything together. Then once they get the money and POA sent, they didnt include the temporary tags for the vehicle so we now had to wait even longer. Funny thing is that it was THEIR request for the dealership not to put a temp tag on. Then send paperwork WITHOUT the temp tag. Its like dealing with 12 year olds who have NO CLUE. I'm going to do everything I can to get our company to switch companies and get away from this place. I'd give them a 0 if it was possible”
“Waiting for a reply to my many emails since Monday morning-- today Wednesday afternoon. We need help, our car is in a garage and we need to know if they can go ahead with fixing it. Spoke to Victor and Jose who were nice but could not give us any information.
This is not human
.Amazing, their office is now closed and still no reply from customer services. Somebody asking me to send another email by facebook---for what??? Send an answer to my email address or call me, you have my telephone number. Hoping to get an answer tomorrow morning. Crazy situation!!!!
Finally a reply by email!!!! Of course cannot help us even though
the garages they suggest are booked out. Leaseplan cannot tell us if the ad blue tank would be covered by the waranty.
Our car is in a garage which was on their list last December, no suggestion to lend us a car. Why should they ?????
Asked to call another number, Sophie tried to help but she let me know that that was not her department--wonder why I was asked to call???????? May never get our car running again.
Contacted Citroen but they told us that LeasePlan should help us.
So far after 4 days, I have received lots of emails---all telling me the same thing----WE CANNOT HELP!----still waiting for them to lend us a car.
5th day---Trying to get them to give us a car for a few days as ours is sitting in a garage.
Talked to Miguel and Ines who fully understood the craziness
of our situation---- the garages they mention are booked--cannot tell us if the problem with the add blue tank will be paid if we move the car to these garages. By moving the car we would end up paying 2 garages meaning a hefty bill and a big possibility that Leaseplan would refuse to settle the bill. Once again we will be without a car next week---they can not lend us one!!!!
6th Day---No manager has stepped in to help us---perhaps they are on holiday or couldn`t care less.”
“HAVE HAD AN ON GOING PROBLEM WITH A LEASED TRUCK, E MAILED 6-7 TIMES BEFORE A RESPONSE GOT A CALL SAYING GETTING BACK IN A COUPLE OF DAYS GOT A CALL 2 MONTHS LATER. TRUCK HAD NOT BEEN WORKING FOR 4-5 WEEKS AND HAD TO APY FOR REPAIRS MYSELF SAID THEY WOULD GET BACK AGAIN SHORTLY 3 WEEKS AGO AND HEARD NOTHING AGAIN
DO NOT LEASE FROM THIS COMPANY THEY TAKE YOUR MONEY AND IGNORE YOU”
“AVOID.
As per many comments below. They will attempt to fleece you for wear and tear. A 5 light paint wear on a door edge, and alloys that I touched up very minor damage on. Also late collection of vehicle that they cancelled and I get charge ~£100. Appeals process is to BVRLA - funded by lease companies. Last resort is Financial Ombudsman who are very busy and will take months, in meantime Leaseplan demand I pay the £488.
Wow a 3 year old car that is expected back in showroom condition. It was returned 6k under the mileage and with 4 nearly new Michelin tyres.
Greedy, greedy, greedy, avoid.”
“The worst leasing company I have ever dealt with! They are absolute frauds! The initial cost they provide for you is a total lie so please don't be fooled thinking they are offering a competitive price to begin with! They have a lot of hidden charges that they will do you over once you hand back the vehicle! Be aware before you sign contract with this company! Expect to get a giant unjust bill at the end of your contract once you hand over the car in perfectly great condition! They are charging me over £2400 as final bill which is so unexpected and totally unjust. Their level of greed to get every penny off their customers upon returning car is outrageous! I would stay away from Leaseplan and will avoid at all costs! I wish I had read their reviews before committing to the contract! The level of negative reviews clearly shows the company for what they are which is a total fraud.”
“Here is a company name that is not exactly what they do. It would be Lease No Plan.
Because they are terrible... I many issues with them... the biggest being they just don't care. They will take money for a car... if the car is faulty they do nothing to help. You just sit in phone ques having to chase. My car has an issues it fixed with 24 hours.... LP seem to need a week to change a tyre... MOTs hopeless because they never approve anything in any time frame.
Please avoide this company..”
“Hopeless when it comes to vehicle repairs, seem adverse to using any kind of dealer network, or Premier garage.
Cheapest backstreet garage wins every time regardless if they can repair it or not”
“Got charged over £600 for minor scratches of a van we returned after 3 years. Scratches were from car wash about 5mm and you could see them. Ridiculous!”
“Puncture.
on twoo occassions it has taken them 2 then 3 days to sort a simple puncture. Tyres were available it is just their simple inefficiencies that ended up with me being flatbed trucked home after reporting a puncture at 12.47, telling them the side wall was damaged- by a foreign object, they sent the AA 4 hours later who said "not able to repair and at that time we had missed the opportunity to get a tyre". Flat bed.. On Day 2 they did not follow up, after 3 phone calls and 90 minutes of waiting they then told me up to 48 hours to get a tyre. In all due to a simple puncture i have lost 5 days work and left vulnerable people without heating. Simply not good enough. The hire car offer was to be charged to me at £100 per day! Laughable”
“I leased a car through leaseplan for 3 years, Prior to sending the car back i sent the car to a local workshop and they went over the whole car and made sure there was no marks, scratches or anything wrong with the body work of the car. However, i received over £1000 invoice for wear and tear. I am really not happy with Leaseplan trying to rip off people and taking this to the ombudsman.
Furthermore the car went back with 10,000 miles under the mileage that i had been paying for.”
“I would never recommend this company and if I could get out of my contract with them right now, I would.
They NEVER answer the phone! I have been calling for 12 weeks to book a service for my vehicle and they just do not answer the phone. I have emailed and on one occasion someone called Chris Gill (customer service) emailed me back and just told me to phone as I had already been doing. Another time someone picked up, told me I was in a overflow queue and someone would call me back, but of course they didn’t. And to make matters worse, I filed a complaint and the response that came back was, ‘this issue has been resolved and the case has been closed’. And nothing has been resolved at all.
I will not contact them ever again and will aim to purchase the vehicle at the end of the term so I never have to have any need for contact. Appallingly dreadful company”
“I have been leasing cars for 20 years and never had any complaints with previous lease companies.
This is the first, and last time I will use LeasePlan.
Please don't take maintenance and tyre cover from them. I have had to use tyre replacement twice in just over 12 months, both times they have ordered the wrong tyre size causing delays, 1st time my car was off the road for a week and second time it will be 4 days and all to replace 1 tyre.
Second time it happened I wanted to speak to complaints department, was on hold for 40 minutes and then they cut me off, I think a tactic used by some as many don't call back.
I made a point to call again and get complaints department number and have made an official complaint now.
They will investigate but doesn't help me when my car is off the road, over 10 days I haven't been able to use the car over 2 tyre changes, yet I still have to pay the lease charge in full and time and money spent on taking time off work.
So many car lease companies available, my advice, use someone else.”
“I’d put 0 stars if I could. The customer service is abysmal to say the least, the leadership of this company must be cowboys! I have been waiting 5 months for a refund of £298 which was wrongfully debited, of which I am yet to receive! I’ve spoken with various departments, had calls cut off, emails ignored and false promises in abundance. Simply read reviews and tweets. My experience is not unique. Avoid! Avoid! Avoid! Pay extra and go elsewhere.”
“I’d put 0 stars if I could. The customer service is abysmal to say the least, the leadership of this company must be cowboys! I have been waiting 5 months for a refund of £298 which was wrongfully debited, of which I am yet to receive! I’ve spoken with various departments, had calls cut off, emails ignored and false promises in abundance. Simply read reviews and tweets. My experience is not unique. Avoid! Avoid! Avoid! Pay extra and go elsewhere.”
“Terrible leasing company .dishonest avoid at all cost . They charge you hundreds at end of lease for non existent problems . Should be closed down in UK”
