“🤬Purchased from Ledkia UK, didnt know items were coming from Spain. Was told courier failed to deliver (impossible! We're open 6am-8pm 7 days) then LEDKIA refused to entertain the notion of a refund until they had received the items back and checked them. I ordered these now over 2 weeks ago and i'm STILL waiting!
Since them I have found a better company to use from Amazon with much better quality tape, and cheaper!
GET IT SORTED!”
“What a rubbish company
What a rubbish company. Made a purchase for a set of lights and ended up with nothing. Upon further queries, it was found that they DIDNT PROVIDE my full address to DPD who also couldnt deliver.
DPD have had to send the shipment back, according to them, to Germany and then to Spain. I am now waiting for my money to be returned.
I lost out on a contract as a result of their incompetence.
Avoid at all cost. If only I had read reviews earlier”
“Spent over £800 on lights, half of which were damaged. They refused to refund or replace because I didn’t let them know within 48hours or delivery. They sent me several emails before this asking for numerous photos which suggested they were trying to position various obstacles in the way of a refund before they eventually reverted to their 48hour clause. Not at all customer friendly and suspect that the lights they sent me were a group of faulty returns they were trying to resell. They ship from Spain so if you aren’t happy, you also have to pay for courier fees to send back which are significant. There are much better online retail alternatives.”
“Turns out this company charges ridiculous high costs for returning your order if you're not satisfied with the products you received.
Their customer service is not worth that definition...”
“STOP! Don’t purchase from this company!
I purchased approximately 41 GU10 led bulbs from Ledkia and the quality of these bulbs are/were extremely poor. Most of them went out or started flicker soon after installing them - bearing in mind they weren’t getting used that much. I only got a chance to contact their customer service team quite a while later as I’ve been in and of hospital over a long period of time and I got told that nothing can be done about it as it had gone a few days past the warranty period.
I would strongly advise NOT to purchasing from this company.”
“STOP! Don’t purchase from this company!
I purchased approximately 41 GU10 led bulbs from Ledkia and the quality of these bulbs are/were extremely poor. Most of them went out or started flicker soon after installing them - bearing in mind they weren’t getting used that much. I only got a chance to contact their customer service team quite a while later as I’ve been in and of hospital over a long period of time and I got told that nothing can be done about it as it had gone a few days past the warranty period.
I would strongly advise NOT to purchasing from this company.”
“Everything went wrong. Not one time, not two times but a shocking 3 times.
Never experienced such a bad customer service and lack of processes. Super bad operation. Rude customer support and crazy delivery times. AVOID at all costs!”
“Everyone should be aware at the shocking service and mickey mouse operation they run here...granted is a big firm but lack any customer service at all i dont know how i got trapped into buying from here my own fault but would like to warn everyone else stay clear of these people.... You will be wasting your money and just hear excuses shocking!! to say the least
This James apparently manages all of UK yet far from knows any skills of service, a pure dell boy of trading.
Word of advise try Teucer for your lighting needs James mentioned him self their LED's are China made so makes sense of failures that occur and them holding their hands to issue as non evident
Lazy not willing to understand a plug and play installation can cause failure to products is my own fault? you guys are amazing at covering if you spent some more time on service and better quality products you may have a better chance. The shopping experience is matched with the tone received from staff too lame shabby lazy and dire.”
“Receiving a refund is an absolute joke!
I returned my items 6 weeks a go and still waiting a refund after numerous chats, calls and emails. All I hear is the accounts team will issue it! I'm still waiting for a refund. AVOID!!”
“NON EXISTENT WARRANTY - THE DO NOT HONOUR THE GUARANTEE THEY GIVE
WE HAVE HAD 2 ITEMS BECOME FAULTY WITHIN THE WARRANTY SERVICE - LEDKIA REFUSE TO REPLACE THEM - DO NOT BUY ANYTHING FROM THIS COMPANY”
“errible customer service, I returned a faulty transformer for which was tested by a qualified electrician and clearly faulty. After 3 weeks and no response I chased up and
they said nothing wrong and refused to change and asked for payment to return faulty one. Avoid this company.”
“What a fantastic company to order from! They sell really good value and good design LED lighting. Their website is easy to navigate and is full of all the information you could possibly need including the actual sizes of the fittings which is great. I think they are based in Italy, my order was processed quickly, I was kept informed at every stage of the order and the products where shipped from Spain. I was given tracking information and could follow my order to delivery. They use DPD couriers which I find are one of the best in Europe and the whole process only took 3 days! 3 days to order quality products, have them shipped from Spain and received in the UK is brilliant. I will recommend this amazing LED lighting company to anyone.”
“Received monday 31st ,tried straight away didnt work and was not self adhesive not sending back as costing more to return than paid for it ,wont purchase anything else after seeing reviews ,ill look elswere for rest of purchases required”
“Useless company. If you buy an outside light from them, make sure you disconnect them and bring them indoors if it rains. There words "if there is a downpour it likely damage them. If They develop a fault because they let water in, they are not covered by their warranty.”
“Ledkia sent me a faulty item and refuse to accept return as they claim this was not made within 48 hours! The say that as the item was received damaged, the warranty does not apply! Worst company I have ever dealt with....”
“DO NOT USE THIS COMPANY...
I'm not one to write complaints but..... this company is AWFUL!!!!
Bought LED strips lights for my ceiling, The power pack nearly caused a fire in my house..... emailed returns no reply for weeks..... they when i tired calling them multiple times, the customer service team was rude... When back to my credit card company to get my money back...
keep away ....”
“Awful Company – I wish i had seen these reviews before ordering from them. Received a faulty product and after 2 weeks of email tennis, they are still not accepting any responsibility whatsoever. Items are cheap and unreliable – coming directly from Spain, which also adds to the delivery times.
No direct customer service communication – Calling the 'customer service' number, i'm told it's the sales dept. And they can only send a message to a manager via email as they're in a different building.
Avoid this company at ALL Costs!”
