“Customer service is entirely unreachable. Lego just gave the children of the world the finger. They could care less how your kids feel. Buy them something else and avoid the risk of disappointment. Search it on Reddit if you want to read hundreds of accounts verifying their complete lack of response.
There is no response time listed because they are entirely unreachable. They do not respond in any venue and they have shut down chat.”
“I was frustrated by repeated setbacks and lacklustre support from other providers, but Michael and team completely changed that. They took the time to understand exactly what I needed, communicated consistently, and resolved the issue with professionalism. Their outstanding commitment really made a difference.”
“They are bad sending out replacement parts! I’m always missing parts when i request replacement sometimes I will receive them and sometimes I don’t, I will request replacement parts twice and still not receive them. I’m going to stop spending money money on LEGO
They need better quality, inspectors!”
“very disappointed with services from Lego.com.
I try to use original companies when buying online.
But when the service is bad, no wonder we use other online companies.
paid £3.95 delivery
Took 2 weeks to deliver
but Amazon delivered next day. No postage cost”
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