Lehmanns Books Ltd Reviews

Name: Lehmanns Books Ltd
Rating: 4.76

4.8 Rating 2,727 Reviews

94 %

of reviewers recommend Lehmanns Books Ltd

4.8

Based on 2,727 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01616372162

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Lehmanns Books Ltd 3 star review on 19th November 2018

Sara Rosenbaum

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“שירות נפלא”

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Posted 3 years ago

“Quality products and I love that Shabeth is observed in regards to purchases.”

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Posted 3 years ago

“Done as said very happy customer”

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Posted 3 years ago

“Everything was perfect. Highly recommended.”

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Posted 3 years ago

“Their inventory system is poor.Items claimed to be in stock may not be (see other reviews also). Despite this the company draws down funds on order rather than on dispatch and then you have to chase for refund. Zero customer service. They have a monopoly on European distribution so I suppose no reason to keep the customer satisfied.”

Helpful Report

Posted 3 years ago

Thank you for your valuable feedback. We take all feedback seriously whether positive or negative. Just to set the record straight, we do NOT have monopoly on European distribution, rather we are distributors for some publishers and for some reason you have chosen to connect this with the untrue allegation that the retail operations of the website provide a sloppy service and take money money up front which has to be claimed by the customer. Many thanks Lehmanns Customer Service Team

Posted 3 years ago

“Very fast & reliable! Lehmanns is first to get newly in print books and has a quicker delivery time than indicated on the website. Thank you for always providing great service!”

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Posted 3 years ago

“I ordered several items. One of the items was the weekday Breslov Siddur. Part of one page was torn off and the bookmark ribbons were not attached to the book itself. After contacting the customer service team, the issue was completely resolved to my satisfaction in minutes. I am a repeat customer and very glad that this service is available in Europe. Highly recommend Lehmanns!”

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Posted 3 years ago

Hello Thank you for your valuable feedback. I'm so sorry your order did not arrive up to standard. I urge you to contact weborders@lehmanns.co.uk and they will assist you with a refund/exchange etc. Thanks Lehmanns Customer Service Team

Posted 3 years ago

“Fast delivery, reliable, huge stock”

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Posted 3 years ago

“great service”

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Posted 3 years ago

“I really appreciate thr items and the service, contact”

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Posted 3 years ago

“Bonjour, nous avons commander 3 livres et un seul nous est parvenus. C'est la deuxieme fois que cela arrive. Lorsque nous payons les frais de livraisons, nous pensons les amortir sur plusieurs sefarim. Nous ne les payerons pas pour un seul sefer. Nous souhaitons etre prevenu AVANT si les autres sefarim ne sont pas disponibles. Kol touv”

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Posted 3 years ago

“1. Poor search engine. 2.Cannot go back one page. 3. no one to speak to when making a call on the phone.”

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Posted 3 years ago

Hello, Thank you for your valuable feedback. We are constantly trying to improve our customer experience and I would be extremely grateful if you could send me the search terms you were looking for so that I could check why the matching items weren't showing up. Could you also please clarify what you refer to in point 2 as I seem to have no problem going back one page. Thanks Lehmanns Customer Service Team

Posted 3 years ago

“Great service, fast shipping, excellent seller, highly recommended.”

Helpful Report

Posted 3 years ago

“The book was shipped promptly and arrived in good condition. However, I ordered 2 books, according to the data on the website both were in stock. Great was my surprise that I received only 1 book and a note which mentioned that the other book wasn’t available after all. And also that I wouldn’t be notified once it would be available again. I was advised to check the website every now and then.”

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Posted 3 years ago

“Order came very promptly”

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Posted 3 years ago

“Best shop in the world.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“A great company, fast shipping and usually good quality books. However my recent purchase the book came scuffed like it was secondhand and I was thorough disappointed. Usually I’m very happy and I would order more than I do but the delivery cost is quite high for a single book which is off putting. Other than that they usually a good reliable and decent company.”

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Posted 3 years ago

“brilliant service. but if only all items were in stock the whole time.”

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Posted 3 years ago

“Lovely shop with a comprehensive stock. Wonderful helpful staff & super quick delivery. A great shopping experience. All in all perfect!”

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Posted 3 years ago

Lehmanns Books Ltd is rated 4.8 based on 2,727 reviews