“Customer Service appalling and various accusations concerning the delivery of this item which was left unattended outside my property.
Do not buy from this company - buyer beware”
“Putting money into this is not advised! Your money is at risk when you do business with this firm! They will keep your money and deny any requests for withdrawals, demanding regular tax payments in its stead.They steal. Thankfully, I was able to contact A C T I N V S T.C O M in order to file an official complaint with the relevant authorities and receive a full refund. Speak with them if you encounter a comparable issue.”
“Bought a planter and paid to add four feet to the base. Received three blocks of wood and instructions how to fit them myself. They refused to pay the return costs despite the item not being as described and now, two weeks later they’ve still not processed the refund and have not replied to my three emails asking them to review what’s happening.”
“Bought a heavy duty furniture cover, which ripped down the seam after 2 months. Lemon Pavilion said it was not a product fault but because it was pulled too tight! Ludicrous and demonstrates why I should have paid more from reputable retailers who care about their customers.”
“Terrible customer service. Ordered a wooden three seat swing costing over 400 pounds, for father's day. Swing delivered with bolts missing and also missing nuts to suspend the swing. The wooden frame was also bent. Rang and emailed the company with the photos, still waiting response, three weeks later. They are quick to take the money but the response is outsourced to another company called Buttercup farms which I just realised has terrible reviews. It is unfair to sell items as one company and outsource issues when there are defects in goods to another company.”
“Purchased a gazebo from Lemon Pavilion. There was an issue with the courier damaging my order in transit. I reported this to Lemon Pavilion and a replacement was arranged straight away. Can't fault the speed and sincerity of the customer service”
“Some of the best customer care I've come across in a good while. Staff knew what they were talking about and maintained good contact throughout the process of facilitating my bespoke order. Pleasure to do business with”
“I ordered a dining room table and chairs set from Lemon Pavilion last Friday and it has just arrived, only 3 days to be delivered. The delivery man was really helpful and carried it in for me and I am so excited to have dinner around our new table this evening. Thank you Lemon Pavilion excellent service all round.”
“I recently took delivery of my fairy catcher and it is simply stunning. It is a most welcome addition to my garden and can't wait to see it in situ! I will most definitely be adding to my fairy theme very shortly! Happy New Year!”
“I have just set up my new dining room table, purchased to host my family for Christmas Day. I am so happy with my purchase. Christmas Day is always the highlight of my year and this table is going to make the experience even nicer. Delivery was quicker than anticipated and staff were helpful and courteous”
“Just placed an order for a large log store. I always prefer to speak to a person rather than ordering online and just wanted to comment on the exceptional customer service I received when placing my order. The lady I spoke to took care to understand my delivery requirements and was extremely polite and courteous throughout. Can't wait for my order to arrive now!”
