“Purchased a gazebo from Lemon Pavilion. There was an issue with the courier damaging my order in transit. I reported this to Lemon Pavilion and a replacement was arranged straight away. Can't fault the speed and sincerity of the customer service”
“Some of the best customer care I've come across in a good while. Staff knew what they were talking about and maintained good contact throughout the process of facilitating my bespoke order. Pleasure to do business with”
“I ordered a dining room table and chairs set from Lemon Pavilion last Friday and it has just arrived, only 3 days to be delivered. The delivery man was really helpful and carried it in for me and I am so excited to have dinner around our new table this evening. Thank you Lemon Pavilion excellent service all round.”
“I recently took delivery of my fairy catcher and it is simply stunning. It is a most welcome addition to my garden and can't wait to see it in situ! I will most definitely be adding to my fairy theme very shortly! Happy New Year!”
“I have just set up my new dining room table, purchased to host my family for Christmas Day. I am so happy with my purchase. Christmas Day is always the highlight of my year and this table is going to make the experience even nicer. Delivery was quicker than anticipated and staff were helpful and courteous”
“Just placed an order for a large log store. I always prefer to speak to a person rather than ordering online and just wanted to comment on the exceptional customer service I received when placing my order. The lady I spoke to took care to understand my delivery requirements and was extremely polite and courteous throughout. Can't wait for my order to arrive now!”
“I've just taken delivery of my new coffee table, and have to say I'm in love!! Beautiful craftmanship and delivered promptly with no issue. I was in the process of moving house when I placed this order so was fearful that there may be an issue with delivering to the correct address. I needn't have worried, the communication was fantastic and my delivery took place without a hitch”
“I ordered a cottage arbour and it arrived within 3 days. It is really good quality and my husband assembled it and within an hour, we were sitting having a cup of tea in the sunshine. I love it!
The customer service from Lemon Pavilion is excellent, I will be ordering more from you!”
“I ordered a garden bench and it arrived super fast. The customer service team were superb at keeping me informed of the delivery time. I will be back for more of their lovely garden furniture.”
“Very Happy. Ordered Venice Gazebo on 22May, received a response to my email of6 June asking for an update, and it was delivered yesterday. Now assembled and we are delighted with the product.”
“Bought a planter and paid to add four feet to the base. Received three blocks of wood and instructions how to fit them myself. They refused to pay the return costs despite the item not being as described and now, two weeks later they’ve still not processed the refund and have not replied to my three emails asking them to review what’s happening.”
