Librio EN Reviews

Name: Librio EN
Address: Kinkelstrasse 2, Zürich
Rating: 4.95

5.0 Rating 5,646 Reviews

99 %

of reviewers recommend Librio EN

5.0

Based on 5,646 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Librio EN:

Librio creates personalised children’s books. We're fanatical about great storytelling, gorgeous artwork, premium quality and social responsibility. Librio books make a great gift for 0-8 year olds for any occasion, be it Christmas, Birthdays, Christenings or just because.

More Than A Book:
As a company which makes stuff for children, we believe it is our duty to do so in a way that protects and improves the world which they will one day inherit from us. We therefore print all our products on 100% recycled paper and support both a social and an environmental cause for every product we create.

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Librio EN 5 star review on 21st March 2024

Elliott H

Librio EN 5 star review on 3rd February 2024

Jazzmine B

Librio EN 5 star review on 31st January 2024

Danahia O

Librio EN 5 star review on 31st October 2023

Emily C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered and paid for the book but still not received it! Fake replies that the book was sent back from my address!! BEWARE Before you Order!”

Helpful Report

Dear Akshata, I'm genuinely sorry to learn that your order didn't reach you, and I appreciate your feedback, although it was disheartening to see such a critical review without prior direct communication to our customer support team. As a company who's sold over 500,000 orders and with almost as many happy customers I can assure you that we are not a scam and that the replies telling you your book was returned to our printers likewise was genuine, however - most likely due to the Christmas backlog - it's unfortunately not yet arrived back with them and we have yet to receive notification of its arrival. Your package was dispatched via Swiss Post on December 22nd, and it was expected to reach you well before Christmas. I'm truly sorry for the inconvenience caused by its non-arrival. I'll be reaching out to you privately to discuss options for compensation or a reprint as a gesture to make up for the disappointment this has caused. Kind Regards, Steffi

“Not received yet!”

Helpful Report

Dear Richard, Many thanks for taking the time to review. I'm so very sorry to hear your book never arrived! It's such a shame you didn't contact us earlier via email so that we could help you with this issue before now. According to the tracking it was delivered on November 15th, which is extremely unfortunate if that was not the case. I'll contact you privately now to arrange a replacement or a refund for you and will do all I can to help make it up to you. Kind Regards, Steffi

“I’m so sorry but this book is awful. The message of the book is really strange and talks about shouting etc… we don’t shout in my house. My son is 4. It just felt like message was off… it’s been put in a pile to return. The illustrations are great, but you need to work on the message. It’s not a nice book to read.”

Helpful Report

Dear Clara, Many thanks for your feedback. We're so sorry to hear that you were unhappy with your purchase. Our customers always have the opportunity to preview any book in full - prior to payment - and also after, during the 10 hour grace period, so I'm really sorry to hear that were unhappy with the content once you received it. We've had overwhelmingly positive reviews for this book, so I'm very sad to hear that you didn't enjoy it. We will of course refund you to make up for your disappointment. Wishing you all the best.

“I ordered two books for my grandkids on oct.13 they still have not received them”

Helpful Report

Dear Karen, I'm so sorry to hear that. I've reached out to you in a private email to see how we can make it up to you.

“I never received my book, and the customer support team has not responded!”

Helpful Report

Dear Savannah, I'm so sorry to hear that you never received your product and that the email my colleague sent through to you in response to your email on September 13. for some reason didn't come through. If you are able to write back to me directly again to help@librio.com we'll do all we can to make it up to you. Just as an aside, I see you have a Gmail account and we're seeing more and more confirmations going to the "Promotions" tab in Gmail, so you might see it in there. If it is there, it'd be really helpful if you tell Google that it's not a promotion so that they move it into your "real" mailbox. Please get in touch and I'll get either a refund or a replacement sorted right away. Many thanks.

“Still not received”

Helpful Report

Dear Karen, I'm very sorry to hear that. According to the tracking link, it was delivered 2 weeks ago, so I fear the postie may have misplaced it. One of our team has reached out to you to arrange a replacement immediately. Your Librio Team

“went thru the entire process to place an order, had to accept cookies, then went to payments, order is gone”

Helpful Report

Hi J, I'm sorry to hear about the inconvenience of the order not going through, but I'm pleased to see you've now made your order successfully. I hope the book's a huge hit when it arrives. Your Librio Team

“The book arrived and delivered into a puddle in the middle of the driveway. Another delivery man tried to rescue it and brought it to the front door. It was soaked thru. How hard would it been to have put it in a plastic bag before wrapping?”

Helpful Report

Dear Ruth, I'm very sorry to hear that this happened to your order. Unfortunately, we can't legislate for delivery people dumping our books in a puddle, but we can react immediately by providing you a replacement. We've opted not to wrap our books in plastic, because there's enough plastic floating around in the world and the vast majority of our books do arrive without any puddle-dipping. In fact, of more than 250,000 books that we've dispatched, fewer than 20 have had to be replaced due to water damage. Although we absolutely appreciate it's very irritating to receive a damaged book, we're glad that we haven't had to send 249,980 books with unnecessary plastic. One of our team has reached out to you to organize a full refund or a replacement. Your Librio Team

“I didn’t receive my books, which I ordered in March. Very disappointing experience. I don’t even see the the address I can write a complain. Liliana Bauers”

Helpful Report

Dear Liliana, I'm so sorry to hear you didn't receive your package. According to our UPS tracking link, it was delivered 3 weeks ago. I'm also sorry to hear you couldn't find how to get in contact, we place contact links prominently on our site, so we'll have to look internally at how we can make it easier to find. Our support team have reached out to you to see how we can resolve your issue. Your Librio Team

“Be careful on website when ordering. A double payment was taken due to error on the website and I have asked twice for reimbursement but have received no reply from company - still pursuing.”

Helpful Report

Dear Pamela, I'm very sorry about the confusion concerning your payment. As we've now cleared up via mail, we also couldn't find any record of you contacting us, so I'm afraid it was a double whammy of unfortunate circumstances. As you are now aware, we have given you a full refund on your order and hope that the book is a big hit with your little one. Your Librio Team

“The book never arrived here😒😒”

Helpful Report

Dear Patrice, I'm sorry to hear your book didn't arrive. Unfortunately, due to the pandemic situation, some packages did go missing over Christmas and we've replaced every one that we're aware of as soon as we hear about it. We've now reached out to you to organise either a full refund or a speedy reprint. Your Librio Team

“I haven't received my order yet”

Helpful Report

Dear Eli, I"m very sorry to hear your book hasn't arrived yet. Some international mail can take unexpectedly long to arrive and I see your package has been stuck in South Africa customs for 2 weeks. As we are approaching Christmas, I have arranged for a new book to be dispatched to you Express free of charge. I'm very sorry for the slow arrival of your book, but hopefully the replacement will be with you as quickly as possible. Your Librio Team