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Librio EN Reviews

5.0 Rating 5,646 Reviews

99 %

of reviewers recommend Librio EN

Company Reviews

Product Reviews

5.0

Based on 5,646 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Librio EN:

Librio creates personalised children’s books. We're fanatical about great storytelling, gorgeous artwork, premium quality and social responsibility. Librio books make a great gift for 0-8 year olds for any occasion, be it Christmas, Birthdays, Christenings or just because.

More Than A Book:
As a company which makes stuff for children, we believe it is our duty to do so in a way that protects and improves the world which they will one day inherit from us. We therefore print all our products on 100% recycled paper and support both a social and an environmental cause for every product we create.

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Librio EN 5 star review on 21st March 2024

Librio EN 5 star review on 3rd February 2024

Librio EN 5 star review on 3rd February 2024

Librio EN 5 star review on 3rd February 2024

Librio EN 5 star review on 3rd February 2024

Librio EN 5 star review on 31st January 2024

Librio EN 5 star review on 31st October 2023

76

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The pros: The "child and dad / mum" stories are in top European languages such as Catalan, Basque, Galician, Luxembourgish and Portuguese! Oh, wait! No, they don't have Portuguese for those ones. The real pros: Sweet stories, beautiful ilustrations, great quality, cute packaging, good communication, fast delivery. I loved your product but come on! Give some love to your Portuguese customers!”

Dear Carlota, Many thanks for your feedback. We're so pleased to hear that you like our products. Regarding the languages, I have good news! Portuguese is translated and we're working on putting it live - all of our customers are valuable to us and we want everyone to have something they can call truly their own - so you've not been forgotten! Unfortunately, each language takes time to translate, test, proofread and then test again so we're very sorry that it took longer than we might've liked. It should be up and running very soon though once the Easter break is over. Thank you for your patience in the meantime, I'll send you an email when it's up and running so that you know. :)

“Fast service, bit more expensive than I thought it would be. Saw the advert on TikTok and thought I’d give it a try.”

“Librio personalised books are my go to gift for special occasions! They always bring a tear of joy to the receiver and are a memory that we will cherish forever. The last book I bought was for my husband for his first Father’s Day and now he reads it to our little girl every night. It’s their adventure and I am here ready to share it with them!”

“Beautiful book , good quality and well Illustrated . Would recommend”

“The book is beautifully drawn with lots of interesting elements in each picture. However, I'd sort of expected a "where's Waldo" approach to identifying the recipient in each picture and it proved slightly different than that.”

“It's cool but is it possible to add more kids”

Dear Aisha, Many thanks for getting in touch. We're hoping to add more products for multiple children at some point in the future, but as this is such a complex and time consuming process, we sadly haven't had the resources to implement it yet. We very much hope to do so within the next year or so, but I'm afraid I couldn't tell you when it'll come to fruition. I'm very sorry I couldn't be more help at present. Kind Regards, Steffi

“Very good service but changing my order proved a bit tricky despite being given the option to do so. However the human help available was excellent and order arrived promptly.”

“My grandchildren will enjoy the advent calendars. But it's disappointing that the language in the books is not 'English' but American (color, colored etc)!!”

Dear Alison, Thanks so much for your feedback. I'm very sorry it wasn't completely as you'd have liked. I've passed it back to the rest of the team and hopefully we can expand on this in the future.

“Great service excellent quality book and delivery was on time. Thank you very much my daughter and her dada loves it”

“The book came out great! It would be great if more customizable were available such as hair color and hairstyle but I was able to make it work. The book came fast and my niece loved it.”

Thank you so much for your feedback Chantay. We're constantly trying to make all of our books more inclusive, but sadly as this is so complex and time consuming we're still working on getting our older books more up to date. I've passed it along to the team. Thank you so much for taking the time to share and I'm glad your niece loved it!

“Lovely website”

“Great idea for Father’s Day”

“Very lovely book. My husband had a tear in his eye when he opened it. 4 stars instead of 5 as when you pick your baby to have no hair it leaves them as a bald older child 😂. So perhaps there could be an option to pick a baby with less hair”

Thank you so much for your feedback Sophie. We've now implemented a newer version where the baby has LESS hair as an infant (not no hair but more a dusting I'd say). I'll send you a separate email to see if we can arrange a replacement you'd be happier with. :)

“Difficult to know - my granddaughter has received the book, but her mother and my son are estranged, so we don't know how and if the present is even used.”

“Two books bought for birthdays in October 2023 and February 2024 so can't comment yet on reaction of recipients. However the books appear to be of a high quality and will I am sure be loved.”

“Easy to order, thank you”

“my wife loved the book and how well it was done. Wish there were a few more options when it comes to making the characters more relatable.”

Thanks so much for your feedback Joe. We're always trying to increase our options to make everyone feel represented so this kind of feedback is invaluable. Thanks so much for taking the time to let us know. I'm pleased to hear it was still a hit though.

“I bought two books for grandchildren who are both coming up to 6. Good quality paper. Very colourful. One criticism though is that the books are so tightly bound that they cannot be opened to lay flat and the central parts of the pictures are hidden.”

Dear Thelma, Thank you so much for your valuable feedback. Regarding the binding, 'lay flat' is an option used mainly for photo books printed on demand, but those are normally more expensive products which justify the more expensive binding technique. PUR binding which we use for our books is absolutely standard for personalized children's books (even though we've internally been investigating other options for several years). We'd love to offer a binding which allows the book to open more easily and we're constantly trying to find an alternative but as yet have not quite got there. Thank you so much for taking the time to write your honest review as it's of highest importance to us that our customers feel heard and their viewpoints shared with the team.

“My son love love the book from librio. He is a autistic kid. He loves a book with a lot of picture in it and he loves finding himself in it. Thank you librio for the wonderful book and super fast delivery”

Thanks so much for your lovely review, Pemba. We're so pleased to hear that it was such a hit! :-D

“I had this made for a friend's son. She was happy with it and loved the book! But, I would have liked to have been able to read a little more of the book before purchasing it. I realize that you can't put much of it out for copywrite and plagiarism reasons, but a page or 2 would be nice. Also, the hair color I chose was not the one that it ended up being. Again, not a big deal....but I was not super thrilled about it. Otherwise, a great experience and I would probably consider purchasing through Librio again.”

Thank you so much for your feedback Cari. I'm very sorry you didn't realise that the entire book is available for preview prior to purchase. We offer this with all of our books so that our customers can make 100% sure they're happy with them before they buy. I'm going to reach out to you privately in a separate email to see if I can help regarding the hair colour. Kind regards.

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Librio EN is rated 5.0 based on 5,646 reviews