Librio EN Reviews

Name: Librio EN
Address: Kinkelstrasse 2, Zürich
Rating: 4.95

5.0 Rating 5,646 Reviews

99 %

of reviewers recommend Librio EN

5.0

Based on 5,646 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Librio EN:

Librio creates personalised children’s books. We're fanatical about great storytelling, gorgeous artwork, premium quality and social responsibility. Librio books make a great gift for 0-8 year olds for any occasion, be it Christmas, Birthdays, Christenings or just because.

More Than A Book:
As a company which makes stuff for children, we believe it is our duty to do so in a way that protects and improves the world which they will one day inherit from us. We therefore print all our products on 100% recycled paper and support both a social and an environmental cause for every product we create.

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Librio EN 5 star review on 21st March 2024

Elliott H

Librio EN 5 star review on 3rd February 2024

Jazzmine B

Librio EN 5 star review on 31st January 2024

Danahia O

Librio EN 5 star review on 31st October 2023

Emily C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The idea of the gift is great but recieved the one I ordered for my wife and it was incorrect as it wasn't supposed to have the pregnancy part in the story as we adopted. I reached out and was told we could buy another one so definitely a kick to the chest for spending 40 bucks on a book and especiallyseeing i ordered a book with no pregnancy due to us not being able to conceive so it really kind of ruined it and left us both with a sour taste. I definitely think there are better gifts to give especially seeing that if something is wrong with it you have to buy a whole other one.”

Helpful Report

Dear Christopher, Steffi here. I've reached out to you privately regarding this but I also wanted to personally apologise for any miscommunication during the process of rectifying the situation. I've sent you a private email to discuss any kind of solution to this and am extremely sorry for the upset caused to both you and your wife for a technical glitch we were unaware of at the time. Kind Regards, Steffi

“I got my granddaughter a search and find since she has mastered all the wheres Waldo books. This seemed like a cute idea. She find herself and other lost items easy enough but finding the hidden numbers: a whole other story. NO ONE in our entire family of 11 can find those numbers. So it was incredibly frustrating for her n9t to be able to get her “ secret message from grandma” For that reason alone I do not recommend the books. Customer service cant help you find the numbers of course and grandmas cant remember the message. Total s—t show.”

Helpful Report

I'm so sorry to hear that you were unhappy with your purchase and that you feel so intensely disappointed by the quality of both our products and our customer support. We work tirelessly to keep our customers happy and I'm very sorry that this was not the case here. I can see from your communications with my colleague that she did indeed try to show you where some of the numbers were hidden, so I'm very sorry to hear that wasn't helpful. In an effort to prevent any further frustration, we occasionally offer guidance to customers on locating all relevant details on each page, and I apologise for any oversight in this case. Unfortunately, as we didn't receive further communication from you, we assumed the matter had been resolved, and I'm sorry to see that was not the case. I will reach out to you privately to see if I can help rectify this for you somehow as fast as possible. Kind Regards, Steffi

“I bought this book for a 30-month-old. The book may be a little advanced for her. Difficult to find the person. Considering the price, I didn't feel that the book was very substantial. I would not purchase this book again.”

Helpful Report

“Didn’t care for the message of stealing a birthday cake to a little one.”

Helpful Report

We're very sorry to hear you don’t like the story Michelle. It was created by our publishing partner, Globi Verlag, according to their guidelines. Globi is an extremely popular character with over 9 million books sold and we do allow you to preview the entire book before purchasing.

“The book is a lovely idea. But. It’s construction is shoddy. The front cover came apart when it was opened”

Helpful Report

“The book started to loose stiches straight after my daughter opened it. There are no many pages, just few and to be honest for the price I payed it wasn't woth it. There are better options for same money. Overall, surprise but not worth money at all. Dissapointed.”

Helpful Report

Dear Patrick, I'm very sorry to hear that the book started to come apart. Our books are made to last for life, so if you informed us, we would have replaced it immediately. If you get in touch with our support, we'll be more than happy to replace it for you, because we don't want anyone to leave Librio less than 100% satisfied. Your Librio Team

“A beautiful book and very good quality. HOWEVER the dedication was not printed in the book. Disappointed.”

Helpful Report

Hello Helen, Many thanks for your review. We're very glad you like the book. The dedication is not printed in the book because the dedication forms part of a treasure hunt in the book. Here's how the secret code works: - Your little one solves the secret code by finding the hidden numbers on each page - They then write them in the back of the book and then go to librio.com/treasure to enter them into our website. - The message you wrote will then be revealed to them and they can print it, cut it out and stick it into the book to make it extra specially unique. We really wanted to make a little treasure hunt out of the book so that they have to find more than just themselves and we feel this makes the dedication extra special, as the child really has to find it and interact with it. We hope your book is still a hit in your household and thanks again for your feedback.

Librio EN is rated 5.0 based on 5,646 reviews